contacts manager jobs in Alberton

Job Classification Requisition -137989- Melissa Cloete Location: - Johannesburg (On-Site 5 days a week) Cluster: - Nedbank Wealth Cluster - High - Net-Worth Division Closing Date: 21 February 2025 Employment Equity Statement- Preference will be given to Applicants from Underrepresented Groups- Job Family- Sales and Services- Career Stream- Call Centre (Service)- Leadership Pipeline- Manage...

Purpose:You will be responsible for planning, overseeing and leading projects from ideation through to completion. Oversee all aspects of projects. Set deadlines, assign duties, monitor, and summarise the progress of the project. Prepare reports for upper management regarding the status of the project. Manage a number of client accounts to ensure clients remain happy, satisfied with our service...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards. - Oversee team...

ER24 Contact Centre 124 | Rivonia | South Africa Closing date: 19/12/2025 Number of positions: 1 Recruiter name: Silindokuhle Bawuti Reference number: Workplace Type: On-site Permanent Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile MAIN PURPOSE OF JOB To lead, manage and guide a team to reach...

Main job purpose Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company's High Performance Network strategy so as to ensure the achievement of set Key Performance Indicators. Main Objective Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and...

Bring your possibility to life! Define your career with us- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To provide advice and support in the...

Equity Statement :Preference will be given to suitably qualified Applicants who are members of thedesignated groups in line with the Employment Equity Plan and Targets of the Organisation/OperatingDivision. Alternative Application Methods: (Completed Curriculum Vitae to be submitted) Post:E-mail:Fax:before the closing date of the advertisement. Note: if you have not been contacted within 30...

Requirements: - Grade 12 - A Diploma/Certificate in Supervisory Management Diploma/Certificate - Knowlege in National Deals, Effective Team Management, DPS, Product Knowledge (Building and Automotive) - 4 years overall experience required for the role - 2 years of the overall experience should be as a second in charge (2IC) to a Team Leader Responsibilities: - Ensure agent and team achievement...

Key Responsibilities- Monitor and manage daily, weekly, and monthly reports, including:- Team performance (punctuality, phone and ticket SLA)- Root cause analysis (query types, recurring vendor issues)- Major outages impacting the Contact Centre- Voucher reversal tracking- Identify operational inefficiencies and implement corrective actions- Compile and manage staff rosters (leave, training,...

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Applications welcome and NO EXPERIENCE IS REQUIRED FROM...

Job description Requirements § Matric is compulsory § Strong communication skills § Presentable § Clear criminal record Duties and Responsibilities - Answering phones from customers professionally and responding to customer inquiries and complaints - Researching required information using available resources - Handling and resolving customer complaints regarding product sales to customer...

Very busy Restaurant in Alberton is looking for a front of house manager. Must have experience in a busy sit-down Restaurant / Bar environment with extensive knowledge of Restaurant floor management. Candidates with 3+ years management experience in Restaurants will be considered. Must have strong communications skills with the ability to manage a Restaurant floor. Applicants must be well spoken...

Overview Hire Resolve is currently seeking a highly motivated and experienced Retail Sales Field Manager to join a vegetable producer and supplier in Gauteng. As a Retail Sales Field Manager, you will be responsible for overseeing and managing a team of retail sales representatives, driving sales targets, and ensuring excellent customer service. This is a great opportunity for a dynamic...

Vacancy: Community Operations Manager Region: (Various) Direct Report: Branch Manager Indirect Report: Regional Operations Manager Overall Purpose of the Job: The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational...

Dis-Chem Pharmacies require a Cosmetics Manager for their store in New Market. Manage the cosmetic and beauty categories within the store. Oversee effective promoting and selling of Dis-Chem cosmetic and beauty products through excellent and consistent customer service. Ensure staffs is on the floor to assist customers Minimum Requirements: Essential: - Grade 12 / Matric - A minimum of 3 years'...

Are you working in a fresh produce / cold chain environment? WE WANT YOU IF YOU HAVE A: - Min. of 3 to 5 years' experience in Production Management or Operations. - Exp. in fresh produce, cold-chain processes. - A strong leader with 3 - 5 years' of management exp. For any questions, contact Nicole on: or email: (email protected) Minimum requirements: - Diploma or degree in Operations...

Permanent JHB Hospitality Gauteng, JHB - Central Market related salary We are inviting applications for a professional and service-driven Front Office Manager to lead a Front Office team at a high-performing corporate hotel. This role requires a polished individual with strong leadership ability, exceptional guest service standards, and a solid understanding of front office operations. Key...

Job Purpose: The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets. Monitor performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as...

The purpose of this role is to ensure the Contact Centre can support our vendors optimally while the business drives growth. This includes improvement of overall SLAs and reduction in abandoned calls. Also, to be better staffed during outages which have a negative impact for more than a day once resolved. Key Responsibilities include, but are not limited to: - Managing interactions (mail,...