Call centre supervisor jobs in Cape Town

Job Knowledge , Skills and Experience National Diploma in Public Relations/Marketing or equivalent qualification At least 3 years Higher Education Call Centre experience Recommended: Call Centre supervisory experience will be advantageous Key Performance Areas / Principal Accountabilities Managing the daily running of the Call Centre Setting and meeting performance targets for speed, efficiency...

Productivity: - Lead, monitor and manage staff schedule adherence through variance HR processes and policies - Monitor hourly effort service levels and adjust schedule or allocation of duties when needed to maintain an inefficient and effective productive environment - Monitor lost hours due to internal and external influences Performance Management: - Communicate the vision, strategy and...

IT Support Technician (Call Centre / BPO Environment) San Fernando, PH Job Type Full-Time Pay Types Salary Position Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and...

A staffing agency in Cape Town is seeking a Customer Service Call Centre Agent on a short-term contract. The role involves providing exceptional service to clients, taking orders, and upselling products. Candidates must have at least 2 years of call centre experience, a completed Grade 12 certificate, and a clear criminal record. The working hours are Monday to Friday, from 7:30 AM to 5:00 PM, in...

A leading call centre organization in Cape Town is seeking a Senior Call Centre Sales Agent to drive B2C sales. This in-office role requires managing leads, engaging prospects, and achieving sales targets in a changing shift schedule. The ideal candidate has at least 2 years of calling experience, a Matric certificate or higher, and strong communication skills. You will work in a dynamic...

A community-based security organisation in Cape Town is seeking call centre operators to manage emergency calls. Candidates must possess strong communication skills, be able to work under pressure, and have good computer literacy. Preference is given to individuals passionate about the Jewish community and willing to work flexible shifts including nights and weekends. This role requires...

Overview At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of...

Human Resources Location Cape Town, South Africa Language English Summary The Recruiter I ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible for working with various clients to assess hiring needs and interview candidates for positions Description Essential...

Job Title: High Volume / Bulk Call Centre Recruiter (BPO Essential) Job Description The Recruiter I ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible for working with various clients to assess hiring needs and interview candidates for positions. Essential...

A well-established organization is seeking an experienced Call Centre Operations Manager for its Cape Town location. The role entails overseeing daily operations of a busy call centre, managing a team of approximately 40 agents. Key responsibilities include improving productivity, conducting performance reviews, and collaborating with senior management. Candidates must be bilingual in English and...

A leading global provider of customer service solutions is seeking a Call Centre Operator in Cape Town. This role involves managing customer calls, ensuring their inquiries are addressed efficiently, and building strong client relationships. Applicants should possess strong communication skills and a high school diploma. The position offers a salary range of R 16,000.00 - 24,000.00, along with...

IT Support Technician (Call Centre / BPO Environment) Join MCI as an IT Support Technician in a fast‑paced call centre/BPO environment. We are a tech‑enabled business services company with a strong U.S. presence and a global footprint. Position Overview Provide Level 1–2 technical support to call centre agents and office staff (onsite and remote). You will troubleshoot and resolve hardware,...

Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Team Leader - Insurance Call Centre (US Hours) WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global...

Job Description:We are seeking an experienced Call Centre Consultant to join our team. The ideal candidate will handle incoming and outgoing calls, assist customers professionally, and maintain accurate records. Location:Table View / Parklands / Milnerton Key Responsibilities: - Answer and manage customer calls efficiently - Provide accurate information and support to clients - Maintain...

Call Centre Agent Area; Cape Town Salary; R3500 per month plus commission (If target is achieved R1000 grocery voucher) Candidates on average earn between R3500 - R20 000 a month Training is provided Our client is seeking a well groomed and well spoken Call Centre Agent located in the Cape Town area to join their growing team. This candidate must have a very good telephonic ettiqutte and be...

We are looking for a Head of Operations - Call Centre Basic Function- Manage the Operational Delivery which include, but is not limited to: Capacity Planning, Adherence to Service Levels, Revenue Realization, Profitability- Ensure all migrations are managed seamlessly- Map peer levels across client organization and establish peer level relationships within the client organization- Establishing...

About The Organisation And The Role CSO is a community-based security and medical response organisation in Cape Town. They are looking for people who are passionate about the Jewish Community to join their team. Quick, logical thinkers who can remain calm under pressure, to work as call centre operators in the Emergency Call Centre which will operate 24/7, 365 days a year. Main Duties &...

Senior Call Centre Sales Agent Drive success through skilled B2C telesales in a professional call centre environment. Parow, Cape Town | R20,000 CTC/month | Alternating shifts (08:00am to 17:00pm / 10:00am to 19:00pm) | Every second weekend About Our Client Our client builds growth through human connection. Their Cape Town-based call centre combines technology and empathy to deliver impactful...

Overview R 16,000.00 - 24,000.00 (South African Rand) Position: Call Centre Operator Company Overview: Raiden Global is a leading global provider of innovative solutions in the field of technology and communications. We are committed to delivering exceptional customer service and are looking for a highly motivated Call Centre Operator to join our team. Job Summary: As a Call Centre Operator,...

Overview At Truworths, you'll find a dynamic business environment where our staff is constantly challenged to reinvent the way we do business in order to keep us at the forefront of the South African fashion industry. Take a walk through our stores or offices and you'll encounter an infectious love of fashion and a tangible will to succeed among the people who make up our business – both of...