Customer Experience Agent jobs in Cape Town

A leading wellness and fitness organization is seeking a Customer Service Agent in Cape Town, South Africa. This full-time entry-level role involves providing effective customer service through telephonic and written correspondence. Candidates should have excellent communication skills, experience in a contact centre, and a Matric qualification. The role includes capturing data, resolving...

A recruitment agency is seeking a Customer Service Agent in Cape Town to deliver exceptional customer service. This role involves managing calls, resolving customer queries, and ensuring product information accuracy. Candidates should have Grade 12, experience in a customer service role, and proficiency in Microsoft Office 365. The position requires flexibility with working hours, including...

A global travel company located in Cape Town is seeking a Travel Operations Agent to join their Customer Support Team. This role involves resolving customer queries via phone and chat, ensuring high-quality service and accuracy in bookings. Candidates should have at least 2 years of travel industry experience and proficiency in GDS systems like Amadeus. The ideal candidate is detail-oriented and...

Join Our A-Team: French-Speaking Customer Service Agents Wanted! Are you ready to add a dash of 'ooh la la' to your career? Look no further! We're on the hunt for lively and motivated French-speaking Customer Service Agents to join our Somerset-based contact center, nestled in the heart of the Helderberg Area. We're not just a company; we're a global family, and we want you to climb the ladder...

Guest Experience Expert (At Your Service Agent) - Protea Hotel Fire & Ice! by Marriott Cape Town Cape Town, South Africa Job Description POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide...

A customer service company in Cape Town is seeking a Customer Service Agent to ensure exceptional service delivery. The role involves managing customer inquiries, resolving issues, and providing accurate product information. Candidates should possess a Grade 12 qualification and at least one year of experience in a similar environment. Proficiency in Microsoft Office 365 is essential. This...

Solution Architect - Customer Service Experience TymeX Cape Town, Western Cape, South Africa About The Role We’re excited to be looking for a Solution Architect - Customer Service Experience to join our platform and engineering organization. In this role, you will work with customer service experience business and product leaders and cross functional engineering teams to design and evolve the...

Executive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa The intake agent will receive and review the fax images and start data entry in the system. - Validate and verify the provider and member using all compliance metrics. - Create the precert case and route the case to the appropriate bucket for initial or final review. - Attach the fax for existing...

A prominent financial institution in Cape Town is seeking a dedicated individual for a customer service role. You will be the first point of contact for customers, assisting them with inquiries and ensuring their needs are met professionally. Ideal candidates will have 1-2 years of branch banking experience, strong communication skills, and proficiency in banking software. Knowledge of financial...

A fast-growing customer experience company in Cape Town is looking for a Customer Experience Executive who speaks Arabic. The ideal candidate will have a passion for excellent customer service, experience in customer-focused roles, and the ability to manage customer complaints effectively. This full-time role offers the chance to be part of a supportive and ambitious team, working towards...

A retail company in Cape Town is seeking a Sales Advisor for their store. The role focuses on exceptional customer service and driving sales through effective cross and up selling. Candidates should have experience in cosmetics and ideally possess retail experience. Responsibilities include creating an appealing shopping environment, maximising sales through promotions, and ensuring excellent...

A high-volume hotel in Cape Town is seeking an enthusiastic and service-driven Hotel Receptionist / Guest Experience Agent to join the Front Office team. This role is guest-facing and operational, requiring strong systems skills, excellent communication, and the ability to remain professional and welcoming in a fast-paced hotel environment. The position is ideal for someone who enjoys daily...

Temporary Guest Experience Agent(16288) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every...

Are you an inspirational leader with a proven ability to manage, motivate, and coach a team to deliver exceptional customer service across all communication channels? A Global Leader in innovative travel and insurance solutions (serving over 400 million consumers worldwide) is seeking an experienced Customer Experience Team Manager to lead their multi-channel contact centre operations. This...

A Business Process Outsourcing leader in Cape Town is seeking call center agents to support various customer service and sales projects. Responsibilities include managing inbound and outbound communications, ensuring excellent customer experiences, and documenting customer interactions. Ideal candidates are motivated with strong communication skills and a customer-oriented mindset. The role...

About the Company Carrol Boyes is an iconic South African brand, merging art and homeware to create functional art. As a leading homeware brand, we bring luxury into every room of the home, creating memorable moments in the everyday lives of people both nationally and internationally. About the Role Be the human connection behind every beautiful purchase. As a Customer Service Agent, you’ll be...

A staffing agency in Cape Town is seeking a Customer Service Call Centre Agent on a short-term contract. The role involves providing exceptional service to clients, taking orders, and upselling products. Candidates must have at least 2 years of call centre experience, a completed Grade 12 certificate, and a clear criminal record. The working hours are Monday to Friday, from 7:30 AM to 5:00 PM, in...

LOCATION Cape Town, ZA JOB TYPE Full-Time POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of...

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

A leading customer service firm is seeking a Customer Services Team Lead in Cape Town, South Africa. This role involves team leadership, developing customer-centric strategies, and ensuring excellent service delivery. The ideal candidate will have over 2 years of experience in a call center environment and a strong commitment to customer satisfaction. You will oversee a team of agents, enhance...