Role Purpose (Why your role exists) This role exists to be the direct support to the business unit lead that provides an MIBI function that include but is not limited to: - The Design of new reports - Data Visualisation - SSRS, Power BI and Tableau - Capturing new requirements - Project Managing new requirements to land new clients / LOB’s - Maintaining stakeholder engagement - Creation and...
Minimum requirements: Qualifications & Experience - Degree or Postgraduate qualification in HR / Organisational Development - Strong knowledge of South African labour and skills legislation; accountable for SDF function - 10+ years experience in Learning & Development strategy - 8+ years experience facilitating leadership, functional, and management training - Proven experience in learning...
We are seeking an experienced Business Analyst (Intermediate Senior) to lead and support business analysis activities within an insurance and investments environment. The successful candidate will work independently to elicit, analyze, and document business requirements, translate them into actionable user stories, and partner with business and technical stakeholders to enable delivery of...
Location: Cape Town Reports to: Head of Operations About the Role We're looking for a highly analytical and forward-thinking BPO Data Analyst to lead our data strategy across Management Information (MI), Business Intelligence (BI), and Business Analysis (BA)—with a strong focus on dialler data management and segmentation. This role is pivotal in driving our digital transformation journey,...
Summary and purpose of the Job: Our client is seeking a proactive and responsible Procurement Administrator to process purchase orders and assist with the sourcing of equipment and services from vendors. This role is responsible for raising the Purchase Orders on our ServiceNow platform. You will monitor and forecast upcoming levels of demand of goods within the business, utilising the trends...
Overview Hire Resolve is currently looking for a highly motivated and experienced Key Accounts Manager for a software company. As a Key Accounts Manager, you will be responsible for managing and developing key client accounts in various industries. You will work closely with clients to understand their needs and provide them with tailored solutions to meet their requirements. In this role, you...
Lead the MIS & Workforce Management (WFM) function for multiple clients, driving reporting accuracy, forecasting efficiency, and operational excellence. Oversee a team of analysts and supervisors to deliver insightful data, meet KPIs/SLAs, and support business decision-making. Partner with Operations and Clients to ensure performance, productivity, and financial goals are achieved through...
The main purpose: The role is responsible for effectively planning all services required as per the assigned event, to be the main point of contact during the event, manage all subordinates adequently, anticipating the client’s needs while guiding the clients through CTICC processes whilst maintaining a professional relationship at all times and upholding standards set within the...
What being part of the Sigma Family means for you:Performance AnalystAs the Performance Analyst, you will work closely with the Business to help understand performance data and provide insight. You will support continuous improvements in all aspects within the business, as well as identify patterns, trends, and potential issues, offering data-driven recommendations to improve operational...
Job Classification- Nedgroup Investments is an award-winning global investment business with a growing presence in Europe. Nedgroup Investments offers a wide range of investment solutions for retail and institutional investors. Nedgroup Investments is a division of Nedbank Group Ltd, leveraging the investment and financial expertise of one of South Africa’s largest financial services groups. In...
Overview To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. To handle day to day customer requests received via different channels...
WORLD-CHECK Data Manager Role: WE ARE LOOKING FOR A NEW COLLEAGUE: Data Manager within our Risk Intelligence Data Management & Governance team to support our World-Check data offering. YOU AND YOUR TEAM: As the hiring manager for this role, I look after the Data Management & Governance function for the World-Check and EDD data assets within LSEG Risk Intelligence. WHY IS THIS JOB...
Who are we? Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides...
About Us Integrity360 is the largest independent cyber security provider in Europe, with a growing international presence spanning the UK, Ireland, mainland Europe, Africa and the Caribbean. With over 700 employees, across 12 locations, and six Security Operations Centres (SOCs)—including locations in Dublin, Sofia, Stockholm, Madrid, Rome and Cape Town—we support more than 2,500 clients across...
Who are we? Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education,...
Overview We are seeking a highly skilled and visionary Business Intelligence Director to lead and scale our global MI, Data, and CX Insights function. In this role, you will define and implement the global strategy for data management, insights capability, and analytics maturity driving standardisation, automation, predictive intelligence, and data-led transformation across all regions and...
The Assistant Manager is responsible for supervising, training, and guiding a team of agents. The role involves monitoring performance, ensuring customer satisfaction, and implementing strategies to improve service quality and efficiency. Any other essential function that may occur from time to time as directed by the Supervisor. Manage teams and ensure quality and productivity targets are...
A bit more about the Opportunity...:What your Day to day will look Like.... You will be responsible for leading and evolving Sigma’s Realtime function across multiple clients, skills and channels. You will be responsible for overseeing the continued development of tools and methodologies that will drive conformance/adherence and SLA’s in line with client contracts and business expectations. You...
Overview We are seeking a highly analytical and detail-oriented Reporting Analyst I to join our team at Teleperformance SA. The successful candidate will play a pivotal role in managing and developing management information (MI) systems, providing operational insights, and contributing to the success of our campaigns and business objectives. This position demands a proactive approach to...
Overview To provide a Simply Brilliant customer experience by professionally and courteously handling all customer contact in compliance with company directive. To actively promote the Brand by providing quality customer service at every instance, promoting products and services whilst stimulating revenue for the business. To handle day to day customer requests received via different channels of...