Support Manager jobs in Cape Town

Minimum Education and Experience Requirements: - High expertise in Project Management protocols. - Degree in Business Information Systems or similar. - Project Management degree. - Knowledge in Freight Forwarding Business Applications. - Knowledge in Transport Management Systems and SQL is a plus. - Understanding of Finance and related Reporting is a plus. - Experience in Freight Forwarding,...

Job Description If customer service is your forte, then look no further! A fantastic opportunity has become available in the Logistics industry based in Cape Town for a Client Support Manager. Requirements include: •Tertiary qualification in Supply Chain/ Logistics •Must be an Advanced Computer user (Excel especially) •5+ years’ experience dealing with clients in the FMCG...

Overview Hire Resolve’s client in the renewable energy industry is urgently seeking the expertise of a Technical Support Manager in Cape Town. Responsibilities: Supporting clients Managing the support tickets & tracker Managing support staff Managing new product testing process Managing faults on products Managing Replacement stock Running training sessions Requirements: Preferable...

Key Outputs Grow market share and recognize new sales and aftersales opportunities Manager and lead the team of PSSR's to achieve set target and objectives. Build, establish and maintain strong, long-term customer relationships and ensure customer solutions. Own the customer experience and drive net loyalty score. Leads solution development and innovative efforts and ideas as identified and...

This position will be working closely with North American clients and working hours will be 3:00 PM to 11:30 PM RESPONSIBILITIES: - Manage the performance of a team of support agents against all established Client Support goals - Monitor phone, chat and portal case queues to ensure all issues are responded to within established SLAs - Provide coaching and feedback to agents to improve...

Job ID: 53656Date Posted: Posted 1 week agoLocation: Cape Town - Western CapeJob Title: TEMP DESKTOP SUPPORT MANAGER As a Desktop Support Engineer, you will be responsible for providing technical support to our desktop users. You’ll ensure that all of the systems in use by our clients are working properly and are regularly updated. You should have experience with Windows XP/7 client operating...

Our client, a fast-growing and highly reputable sports betting operator, is looking to appoint an experienced Customer Support & Operations Manager to lead customer service excellence while driving operational efficiency across the business. This is a senior, hands-on role for someone who understands the realities of a high-volume, regulated betting environment and knows how to scale teams,...

- Oversee the daily operations of the Customer Support team to ensure smooth workflow, timely execution of tasks, and adherence to established processes and timelines. - Monitor and motivate team members to achieve daily, weekly, and monthly KPI targets. - Track efficiency and activity levels of agents to ensure timely responses to inquiries in line with internal SOPs and SLAs. - Analyse gaps in...

The People Support Manager leads the delivery of integrated People Support Services (PSS) that drive business performance, employee engagement, and organisational growth. The role is responsible for developing and executing strategic and operational HR initiatives that align with Pepkor Payments and Lending’s vision, values, and culture. Acting as a trusted business partner, the PS Manager...

What will you do? This is a management position that manages a team of Support Desk Technology Consultants (at various levels of specialty), consisting out of technical- and functional training consultants. What will make you successful in this role? Software management Support: - Ensure that team knows the software, services and processes through ongoing training sessions and supported...

Our client has an opportunity available for a Sales Support Team Manager based in Cape Town. Requirements: - Fluent in English. - Matric - 4+ years administration in a call centre environment and call centre experience- essential. - Knowledge of sales back-end processes- essential. - Knowledge of the ISP industry and products would be advantageous. - Customer service...

Responsibilities : Participate in the design and configuration of related applications and report designs.Manage specific application implementations, including pre and post Go-live planning.Perform due diligence as required.Manage system evolution, bug escalations, and resolutions.Facilitate proper communication methods for evolution, bug fixes, release notifications to relevant...

Minimum Requirements An appropriate 3 year National Diploma/B-Degree (equivalent or higher qualification); A minimum of 1 year experience in records management; A valid (Code B or higher) driving licence. NB: People with disabilities that restrict driving abilities, but who have reasonable access to transport, may also apply. Recommendation None. Key Performance Areas Assist with the...

Minimum of 3 years experience as a Systems Support Analyst, Application Support Analyst, or similar role Strong SQL experience, including complex queries, joins, and data investigation Proven ability to support enterprise systems and databases Familiarity with ticketing systems and incident management rituals Sharp analytical mind, calm under pressure, and excellent communication skills If you...

Support Desk Manager Location: Century City, Cape Town (In-office)Salary: R600,000 - R840,000 CTC per annum Benefits: Medical aid contribution We’re looking for an experienced Support Desk Manager to take ownership of a busy 24/7 support operation. This role suits someone who thrives in a technical environment, can lead from the front, and knows how to keep both customers and teams running...

1st to 2nd Line IT Support Engineer Join a UK-based remote IT support team with a focus on both tech and service excellence Remote | IT Support | R27,500 R32,000/month equivalent About Our Client Our client is a growing UK-based IT support provider offering high-quality remote support to a diverse client base. With a strong technical foundation and a commitment to excellent service, the company...

Location: Remote (Anywhere in South Africa) Employment Type: Permanent part-time (2 days per week) Reporting to: Financial Director Experience Level: Minimum 2 years A growing professional services organisation is appointing an Admin & Data Support Specialist as part of a new growth-driven vacancy. This role provides high-level administrative and data support to the finance function and is well...

Roles and Responsibilities Location: Cape Town Nature: In Office Working days: Mon - Fri (40 hours a week UK time) Salary: R25 000 with benefits, medical aid and provident fund About: As an L2 IT Support Engineer, you will play a key role in supporting colleagues both in the UK and SA with their technical IT needs, ensuring smooth and secure operation of our IT systems and services. You will...

Our client is a licensed and fast-scaling iGaming and sports betting operator building a high-performance operation in Cape Town. With customer experience sitting at the core of their growth strategy, they are looking for an experienced Customer Support Manager to lead, structure, and elevate their support function across sportsbook and casino. This is not a call-centre role. This is a senior...

Job ID: 54056Date Posted: Posted 5 hours agoLocation: Kenilworth - Cape TownJob Title: SUPPORT SERVICES MANAGER - KENILWORTH - CAPE TOWN - WESTERN CAPE Support Services Manager, Head Office in Kenilworth, Cape Town. We are looking for a resourceful individual with good organisational and project management skills to join our team!! Purpose of the Role The Support Services Manager is...