client retention jobs in Durban

Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 13, 2026 SUMMARY - The main purpose of a Regional Sales Retention Manager role is to retain and grow existing customer relationships within a specific region, ensuring continued revenue, customer satisfaction, and long-term business loyalty. Job Related Requirements - Must have 3+ years' experience in a Sales...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : December 31, 2026 Responsibilities - We have an amazing opportunity for a Retention Specialist to be based in Umhlanga, Durban. Do you think you have what it takes to be our newest Purple Star? - The successful candidate will be responsible for managing SMS and Email campaigns tailored to both active and dormant users,...

Location- KZN Durban- On-site- Job Family- SALES AND SERVICES- Career Stream- CALL CENTRE (Service)- Leadership Pipeline- Manage Self: Technical- FAIS Affected- FAIS Affected - YesJob Purpose- To design and implement customer retention strategies to increase loyalty and retain business on short and long term insurance products.Responsibilities: - Analyse customer feedback, negotiate with...

Job Description: IT Sales & Retention Consultant Location: Westlands, NairobiHours: Full Time Company Overview Join a leading UK-based Managed Service Provider, renowned for its rapid growth and market leadership in IT Services, Managed Services, and VoIP/hosted telephony. This dynamic environment offers significant opportunities for career progression and professional development. Role...

We are seeking a Billing Specialist & Customer Service Retention Manager who will take end-to-end ownership of our billing operations, customer support functions, and client retention strategy. This is a foundational role, ideal for a self-starter ready to build and co-design the Finance and Customer Support department — including systems, processes, people, and policies — from the ground up. You...

Senior Account Executive – Strategic broking/ Client Advisory | Umhlanga Are you ready to elevate your career in a role that blends strategic client engagement with leadership exposure? We’re seeking a dynamic Senior Account Executive to join our high-performing team, working directly alongside the Managing Director to shape the future of our client relationships. This is more than a sales role...

Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new heights? The Agency Growth Team hires,...

Role PurposeManagement and servicing of direct personal lines insurance 55 plus client portfolios whilst ensuring a balance between the company's business priorities including growth and client retention whilst adhering to the insurance needs of clients, in conjunction with Financial Services Regulations. Locationx1 Nelspruit and x1 Durban Responsibilities and work outputs- Servicing of...

Description To provide professional first line support to clients and sales support- 1. Render client services- Update client personal details and AIMS notes- Provide correct and accurate advice to clients on products and services (TCF)- Inform clients and update changes to their policy (TCF)- Liaise with relevant departments to gather information to resolve clients’ queries- Maintain required...

Our Client is a cutting-edge digital marketing agency specializing in performance-driven advertising. They partner with eCommerce brands to create engaging and impactful ad campaigns that deliver exceptional results. Their team is fully remote and globally diverse, united by a shared passion for creativity and innovation. If you’re passionate about client success, digital strategy, and building...

We have the PERFECT job for you. Are you ready to develop skills that will last you a life time? Keep Reading. As a Retention consultant you will be the voice of our fortune thousands clients. Responsibilities: - Growing current clients portfolio - Identifying cross selling opportunities and provide leads - Delivering excellent clients service - Servicing of dedicated clients - Proccesing of...

Join our high-performing team and lead the way in driving operational excellence and sales success! We’re looking for an experienced Senior Operations Manager to oversee and optimize our BPO and sales delivery teams in the Outbound Telco space. You’ll be responsible for delivering revenue growth, improving efficiency, and ensuring outstanding client service – all while leading and developing a...

Sales & Client Success Manager Location: Umhlanga Department: Sales & Client Strategy We're looking for a Sales & Client Success Manager to lead a high-energy call center sales team focused on achieving targets, driving revenue growth, and delivering exceptional client experiences. This is a results-driven leadership role for someone who thrives on motivating teams, improving sales performance,...

Job Purpose The Client Loyalty Consultant is engaged in improving retention outcomes for home loan clients by providing expert guidance, strategic interventions, and tailored client relationship solutions. This consultant will analyze portfolio behaviors, identify retention risks, implement retention strategies, and support the organization in delivering an exceptional client experience. Key...

The purpose of a Customer Relations Consultant is to protect the Region and Company’s revenue from risk of loss or reduction of portfolio. To represent the Region and Company to existing customers in pursuit of business retention, and actively seek portfolio growth opportunities. To achieve Retention and growth targets, and annual KPI’s. Requirements:KEY WORK OUTPUTS & ACCOUNTABILITIES-...

The Sales Manager will play a pivotal role in driving revenue growth through strong leadership, disciplined sales operations, and strategic insight. This role bridges sales execution with executive strategy, providing critical market intelligence and structured client feedback to inform business direction. Key Responsibilities - Lead, coach, and develop the sales team to achieve targets -...

Key Responsibilities - Actively prospect and secure new business within the Pietermaritzburg and surrounding areas - Achieve and exceed monthly and annual sales targets - Build and manage a healthy sales pipeline with accurate forecasting - Conduct client needs analysis and present tailored office automation and IT solutions - Cross-sell and upsell products and services to new and existing...

Senior Packaging Consultant (Plastics) Drive Growth and Deliver Excellence in the Plastics Packaging Sector KwaZulu-Natal | R800K CTC About Our Client A leading player in the plastics packaging industry, this company provides high-quality packaging solutions to a wide range of customers. With a strong focus on customer service and innovation, the business continues to grow its presence in the...

Job functions - Active cold calling and direct sales through canvasing different areas in-person to prospective clients - Present, promote and sell products - Establish, develop and maintain business relationships with prospective customers to generate new business - Conducting business reviews to ensure clients are satisfied with their products and services - Informing customers of new product...