customer operations manager jobs in Durban

Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...

Key Responsibilities: - Team Leadership & Training: Guide, mentor, and train the existing team of Client Relations Officers/Telesales Agents. Develop and implement coaching programs focused on advanced voice modulation and luxury client communication. - Client Engagement: Personally handle interactions with high-value clients, delivering outstanding customer service and building strong, lasting...

Customer Service Manager | Durban | Permanent This is a rare opportunity to build and lead a national Customer Service function from the ground up. You ll take ownership of service performance end-to-end, embedding consistency, accountability, and excellence across a complex, multi-branch operation. Reporting to senior leadership, this role is responsible for establishing a centralized Customer...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 09, 2026 PURPOSE OF THE ROLE - The Junior Manager is a hands-on operational leader who thrives in a fast-paced, high-performance environment. You will be responsible for leading, coaching, and driving results across a specialist non-voice Customer Care team, delivering support via chat, email, and digital...

Line Manager responsible for: - Operational management of Customer Engagement team (3 members) - Ensure high standard of internal and external support are developed and maintained - Maintain team KPA docs - Review and sign off team leave and ensure it's recorded correctly - Ensure team are upskilled to produce required output - Ensure team processes, checklists and SOPs are documented and are...

We are seeking a Billing Specialist & Customer Service Retention Manager who will take end-to-end ownership of our billing operations, customer support functions, and client retention strategy. This is a foundational role, ideal for a self-starter ready to build and co-design the Finance and Customer Support department — including systems, processes, people, and policies — from the ground up. You...

The role: The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. Our Employees are encouraged to recommend innovative business and operational ideas, and we strive to make each Employee's journey to success as exciting and engaging as possible. The Customer Care Campaign Manager takes pride in providing the best...

Durban-South Africa-Operations-40 hoursDescription ofthis vacancy:Start your career as an Customer Service Manager at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance.As a Customer Service Manager you will build together with...

Are you a passionate and detail-driven professional ready to make a real impact? Join us as a Customer Service Manager, where you’ll take the lead in ensuring smooth, accurate, and timely communication between our stores, distribution centers, and transport teams. Your role will be essential in delivering exceptional service by managing orders, ETAs, store queries and helping us create a seamless...

KwaZulu Natal, Durban- 800K plus benefits Responsible for the Ecommerce Brand Growth Model with combination of Brand Management, Trade Marketing & Performance Marketing. Responsible for creating consumer experiences across all eCommerce touchpoints for the country Principle Accountabilities- Develop and Manage Category Strategic Marketing Plan in E-Commerce; including eNPD- Work closely with...

Overview Hire Resolve’s client is seeking a highly motivated and experienced Customer Relations Manager to join their team in the electronics industry in KZN. The role will involve managing and developing relationships with customers to ensure the highest level of customer satisfaction and retention. Responsibilities: Develop and maintain relationships with key customers in the electronics...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 11, 2026 Job description Learners will be placed into one of the following departments according to their qualification and experience: - Credit - Insurance - Sales - Learning and Development Duration: - Successful candidates will be expected to enter a 12-month learnership contract effective 1 March...

An exciting opportunity exists for an experienced Operations Manager within a leading road freight operation, overseeing distribution across Africa. This role is ideal for a results-driven professional who thrives in managing cross-border logistics, optimising transport operations, and ensuring efficient, on-time delivery across multiple regions. Responsibilities: - Provide strategic oversight...

Minimum Requirements: - Bachelors degree/ Diploma in Operations Management, Logistics, new business venture or a related field is required. - Certification in Occupational Health and Safety or related SHEQ disciplines preferred. - Minimum of 5-7 years of progressive experience in operations, logistics, or warehouse management, preferably in the port precinct or industrial sectors. - Minimum 3-5...

Key Responsibilities: - Lead, coach, and develop a high-performing internal and external sales team - Design and execute monthly, quarterly, and annual sales strategies aligned with business objectives - Build and maintain strong relationships with clients, contractors, and head office stakeholders - Present technical solutions, conduct site visits, and support tenders and proposals - Identify...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 28, 2026 ROLE PURPOSE - To Obtain Profit Contribution by Managing Staff, Establishing & Accomplishing Business Objectives & Ensuring Compliance with Service Level Agreements (SLAs) MAIN OUTPUTS - Manage the operational activities of the area to support and contribute to the company strategic plan and long-term...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 20, 2026 - The OM will support the overall effective operational delivery of managing complex customer complaints, to meet internal and client-led demands by demonstrating strong leadership, operational and management capability. Job Responsibilities People Management - Managing performance and achievement of...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 21, 2026 Your day at NTT DATA - The Client Services Operations Manager works closely with colleagues from all Services divisions to manage all aspects of service delivery into the various service delivery contracts within their client(s) and ensure the continued focus on the execution of the agreed service plans...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : September 30, 2026 - Responsible for carrying out all the blending, filling, scheduling and maintenance and Capital projects activities to properly execute the tasks compliantly as per OE expectations, customer demand and in an appropriate, cost-effective way. - Liaise with the LMP Manager to provide overall direction to...

Overview Hire Resolve’s client is seeking a highly motivated and experienced individual to fill the role of Operations & Warehouse Manager in the electronics Industry in KwaZulu-Natal. The ideal candidate will have a proven track record in managing warehouse operations and logistics in a fast-paced environment. Responsibilities : Develop and implement operational strategies to optimize...