Contact Center Operations Manager jobs in Edenvale

ABOUT THE ROLE The Multi-Skilled Agent is the first point of contact between Leroy Merlin South Africa and its customers across multiple service channels. The role is responsible for delivering effortless, high-quality service by handling queries efficiently and with empathy. Agents ensure accurate ticket management in Zendesk and adapt quickly to evolving customer service technologies and...

We're glad you want to help us make a difference We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we're good at it. We're now looking for passionate Service Centre Manager at Alfa Laval, Johannesburg, South Africa who would be directly responsible to lead an energetic team of our...

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Applications welcome and NO EXPERIENCE IS REQUIRED FROM...

Main job purpose Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company's High Performance Network strategy so as to ensure the achievement of set Key Performance Indicators. Main Objective Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and...

This details all the information about the job posting.- Share this job as a link in your status update to LinkedIn. Do you see a future that includes more?More exposure to innovative technologies, more personal growth, more experience?Look at the position we have available and see how, together we can shape your future, so that you can give more and include more.: - Job Title- Command Center...

We Want You: Are you ready to be our dedicated “eyes on glass,” safeguarding our digital realm as a Security Operations Center (SOC) Analyst? As a SOC Analyst, you’ll be on the frontlines, keeping a vigilant watch over BET Software’s systems, monitoring network activity, and ensuring no suspicious activities occur, all while updating and creating relevant documentation. You’ll ensure nothing...

We are seeking a proactive and detail-oriented SOC Specialist to join our Security Operations Centre (SOC) team. The SOC Analyst is responsible for real-time security monitoring, threat detection, incident response, and cybersecurity risk management. This role involves analyzing security logs, investigating security incidents, and ensuring the organization’s security posture is maintained. The...

- Matric or equivalent certification required. - Minimum of one (1) year in a Security (SOC) role and three (3) years preferred in Support. - Experience and Knowledge with SIEM, IDS/IPS, Firewall, Web Application Firewalls, Data Loss Prevention (DLP) and Security Event Correlation - Excellent analytical and problem-solving skills - Experience with technical writing - Possess an understanding of...

Job brief Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and...

Job Classification Requisition -137989- Melissa Cloete Location: - Johannesburg (On-Site 5 days a week) Cluster: - Nedbank Wealth Cluster - High - Net-Worth Division Closing Date: 21 February 2025 Employment Equity Statement- Preference will be given to Applicants from Underrepresented Groups- Job Family- Sales and Services- Career Stream- Call Centre (Service)- Leadership Pipeline- Manage...

We are seeking an experienced Data Centre Project Manager to oversee a Data Centre Managed Services project. The ideal candidate will have extensive technical expertise in HVAC, UPS, generators, and DC plant systems, along with strong project management and customer relationship management skills. 5+ years of experience managing data center projects. This role requires a highly organized and...

Role: Senior Product Manager Data Center Practice (Colocation Go-to-Market) Location: Johannesburg, South Africa Type: PermanentSummaryDrive market wallet share and growth in data generation type of clients and new logo growth and adoption to the organizations Colocation data centers, while working closely with sales, marketing, operations and services to ensure your portfolio is well...

We are looking for an experienced Call Center Manager to run our customer service and sales campaign within our BPO. Responsibilities- Responsible for our new call centre in Randburg Johannesburg, South Africa- Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations- Work closely together with the sales organisation to attract...

Purpose:You will be responsible for planning, overseeing and leading projects from ideation through to completion. Oversee all aspects of projects. Set deadlines, assign duties, monitor, and summarise the progress of the project. Prepare reports for upper management regarding the status of the project. Manage a number of client accounts to ensure clients remain happy, satisfied with our service...

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. What you will do:We are looking for a values-driven leader to head our Operations Team at...

Sandvik Mining is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and infrastructure industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. We are proud to be recognized on the Forbes Top 50 Global Employers List. Job Description The purpose of this role is to drive the profit and manage...

Location: Kempton Park Job Posting Title: Manager, Operations Time Type: Full Time Minimum Requirements Grade 12 Warehouse management and or Supply Chain diploma and/or 5 years warehousing experience in warehouse management Advanced knowledge of WMS / Cargo-Write Advanced Microsoft office skills Job Related Requirements 3-year experience and effective working knowledge of a Warehouse...

We are a fast-growing accounting and tax firm and in the market for an experienced professional for the role of Accounting Practice Operations Manager. The Accounting Practice Operations Manager helps drive operational improvements within the company, developing a highly efficient, world class accounting process. Duties & Responsibilities 1. Client Retention & Relationship Management- Serve as...

About SPARK SchoolsSPARK Schools is a social impact disruptor and is leading change in the education space through its network of affordable private schools. The SPARK Schools network provide transformational education innovation through Africa’s first blended learning model, which elevates student achievement and provides the tools teachers need to serve their students effectively.The blended...

We're glad you want to help us make a difference! We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we’re good at it. We're now looking for passionate Service Centre Manager at Alfa Laval, Johannesburg, South Africa who would be directly responsible to lead an energetic team of our...