contact centre agent jobs in Ethekwini

About the job Inbound Customer Contact Centre Agent Smart, dependable, hardworking, motivated, passionate? Sound like you? Then we have an amazing opportunity for you a global company as a Customer Service Advisor. As a customer service advisor, you will be handling customer queries from first contact. Working in a fast-paced telephony environment, you will deliver exceptional customer service...

Company Overview: Zarcomm Innovations is a leading technology and solutions provider specializing in contact centre services. We are committed to delivering exceptional customer experiences through our state-of-the-art contact centre division, Zarcomm BPO. As a Contact Centre Agent at Zarcomm BPO, you will have the opportunity to work in a dynamic and fast-paced environment, supporting our...

A leading South African bank is offering a fixed-term 12-month youth employment opportunity in Durban. Successful candidates will participate in the YES programme, aiming to gain valuable work experience in client service roles. Applicants must have a Grade 12 certificate and be aged 18-29, currently unemployed, and based in the vicinity. This programme provides a monthly stipend instead of a...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : March 01, 2026 Job Purpose - To provide professional, accurate, and timeous assistance to SafetyCloud clients by handling enquiries, managing course bookings, and delivering high-quality customer service that supports SafetyCloud’s training and compliance offerings. - This is a remote position based in Durban. Key...

The role: The Quality Assurance agent is required to ensure call quality, adherences to sales conduct and provide feedback to team leaders, managers, and trainers to enhance the performance of the sales agents. This is specific to the monitoring of all calls, whether sale or non-sale, with the intent of providing feedback to stakeholders on the compliance of sales requirements to minimise...

Job Description To drive the acquisition of new, profitable business by converting approved applications through targeted marketing and effective customer engagement. Hello Future Contact Center Marketer Sales Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

A reputable staffing agency seeks a hands-on Back Office Team Leader to inspire and develop a team in a dynamic environment. The role includes leading customer service advisors, ensuring adherence to KPIs/SLAs, and utilizing data insights for productivity. Ideal candidates will have a strong background in coaching, familiarity with the GROW method, and experience in customer service operations,...

CONTACT CENTRE AND BUSINESS PROCESS OUTSOURCING LEVEL 3 LEARNERSHIP OPPORTUNITY IN MOUNT EDGECOMBE, DURBAN. Training Location: Mount Edgecombe O-T-J (On-The-Job) Training: TBC Reference: CC3 Contract Type: Learnership Abled or PWD? : Disabled Additional Contract Details-Monthly Stipend: R5 000 pm Additional Contract Details-Start Date: 1st July 2023 Learnership Overview: We currently...

Outbound sales agents required for Legal and Tax, Min one year call center experience is necessary. Earning potential is endless as we give you a lucrative basic as well as uncapped commission. Also, part of the package is a quarterly and annual bonus

A leading financial institution in Durban seeks a motivated individual for a Sales and Marketing role. The candidate will drive new business acquisition and provide exceptional customer service. Responsibilities include using technical skills to solve problems and adhering to quality standards. A Matric qualification is required, with a preferred diploma in Sales and Marketing. Ideal candidates...

About the job Outbound Customer Contact Centre Agent Smart, dependable, hardworking, motivated, passionate? Sound like you? Then we have an amazing opportunity for you a global companyas a Customer Service Advisor. As a customer service advisor, you will be handling customer queries from first contact. Working in a fast-paced telephony environment, you will deliver exceptional customer service...

The role: The Ignition Contact Centre is the supporting arm of Ignition Group, a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. The Contact Centre Campaign Manager manages and develops Team Leaders, coordinates training sessions, analyses individual Sales Experts’ stats, and effectively resolves escalated Sales-related...

Requisition details REQ: 142948 Application closing date: 14 November 2025 Location KwaZulu-Natal: - Nedbank Park Square Campus Umhlanga Rocks Durban North Nedbank clusters Successful candidates will be placed in roles across the following areas: Nedbank Contact Centre: Personal and Private Banking Duration YES Youth Fixed-term contract for 12 months. Remuneration This opportunity...

We’re looking for a hands-on, people-focused Back Office Team Leader to drive performance within a fast-paced, customer-centric operation. This role suits someone who enjoys coaching teams, improving service delivery, and using data to support day-to-day decision-making. Working: USA Hours 4PM -2AM Salary: R13,000 + R2,000 (Career Advancment - Business has an exceptional 41% internal...

The Role: With deep roots in South Africa, our teams are delivering technology solutions to some of the largest brands across the globe enabling both consumers and business to gain competitive advantage! The Detail: The Workforce Manager will play a pivotal role in driving our contact centre operations forward, ensuring that a high level of productivity is continuously maintained by...

" About the job Contact Centre Team Leader Purpose: To develop, motivate and lead a team of advisors to provide a superior level of service individually and collectively across various campaigns. You will be responsible for the delivery of KPIs through robust coaching and day to day management ensuring a high level of standards within your team. Duties and responsibilities: - - Lead,...

The role: Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours. The detail: - Management Ensure the...

A top recruitment agency in Durban seeks a Contact Centre Team Leader to lead and motivate a team of advisors. The role involves managing performance, achieving KPIs, and ensuring superior customer service. Candidates must have 2-4 years of team leadership experience in a contact center and demonstrate effective leadership abilities. This is a fantastic opportunity to develop a dynamic and...

The role: Leaving a legacy starts on day one. We believe that we only get one chance to make a great first impression with our new employees and that every interaction is an opportunity to make the world around us better. Our Team Leaders should always look the part, act the part, and treat their physical environment as a reflection of their legacy and ours. The detail: - Management Ensure the...