kpi management jobs in Ethekwini

A top talent recruitment agency is seeking a Senior Operations Manager based in Durban. In this role, you will deliver operational and commercial performance metrics by managing a team of Operations and Team Managers. Key responsibilities include achieving KPIs, maintaining client relationships, and driving a sales culture. Ideal candidates have a Matric qualification and experience in BPO...

Our client operates across Asia, with finance operations spanning Vietnam, Hong Kong, and China. The business forms part of a broader international group and offers exposure to cross-border accounting, reporting, and commercial finance in a fast-paced, multicultural environment. They offer structured relocation support and long-term career potential. This role is based in Ho Chi Minh City and...

Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...

Applicants are required to meet the following criteria: - At least 10 years experience in similar industry - Account management experience advantageous - Proven track record of delivering projects within defined timelines under high pressure The successful applicant would be responsible for, but not limited to: - Ensure the region has sufficient capacity (technical teams) to achieve its set...

Our client, a leader in the steel manufacturing industry is seeking a highly experienced Management Accounts Manager to join their team based in Cato Ridge. MINIMUM REQUIREMENTS - CA (SA) with big articles - CIMA qualification added advantage - Proven experience of at least 5-7 years in a manufacturing environment as a Management Accountant or in a similar financial role. - Proven ability to...

Minimum Requirements: - Degree or diploma in Business, Marketing, Logistics, Operations Management or related field - Minimum 5 to 10 years experience in sales and marketing within the chemical, industrial or commodities sector - Proven experience selling products such as soda ash, fertilisers, ammonium sulphate, sodium sulphate, sodium carbonate, minerals, ores or grains - Strong understanding...

Customer Service Manager | Durban | Permanent This is a rare opportunity to build and lead a national Customer Service function from the ground up. You ll take ownership of service performance end-to-end, embedding consistency, accountability, and excellence across a complex, multi-branch operation. Reporting to senior leadership, this role is responsible for establishing a centralized Customer...

Job Introduction The Workshop Manager is responsible for the effective planning, coordination, and control of all workshop operations to ensure optimal productivity, quality, safety, and customer satisfaction. The role involves leading and motivating workshop staff, managing work-in-progress, controlling costs, and ensuring compliance with dealer operating standards, HSE requirements, and...

Key Responsibilities : Technology availability, stability, and incident management - Ensure high availability of all production systems supporting operations (voice, CRM, diallers, WFM, QA tools, reporting, connectivity) - Own incident management end-to-end: triage, escalation, resolution, RCA, and preventative actions. - Maintain a live operational risk register for IT and communicate exposure...

Pinetown, KZN Key Responsibilities: - Plan and manage daily workshop operations. - Lead and motivate workshop staff and service personnel. - Minimize WIP below 50 open job cards. - Ensure workshop cleanliness, standards, and tool/equipment maintenance. - Manage spare parts availability with Parts Manager. - Handle deviations, complaints, and technical issues. - Increase service...

Marketing Manager Opportunity Are you a results-driven marketing leader with a strong passion for brand development and strategic execution? Our client, a respected organisation within the Retail and FMCG sector, is seeking an experienced Marketing Manager to join their Durban-based team. This role offers the opportunity to lead strategic initiatives, influence brand direction, and deliver...

The Role: The Assistant Floor Manager will play a critical role in supporting the Floor Manager and Store Manager by overseeing floor operations, driving sales performance, maintaining operational discipline, and ensuring exceptional customer service. This role is hands-on and operational, requiring strong leadership presence on the floor while contributing to strategic execution. Key...

This is a strategic leadership role suited to a commercially driven professional with a proven ability to drive new business revenue, manage high-performing sales teams and develop key customer relationships at a national level. Responsibilities: - Lead, coach and manage a Sales and Key Accounts team (±5 direct reports). - Drive new business development and expansion into new markets and...

Responsibilities: - To provide Dealers with support in areas of Parts Trade Sales Reps recruitment, approval, training and coaching - Agree Dealer marketing campaigns and processes needed to establish and maintain an effective and efficient Trade Parts sales operation - Assist in the achievement of key performance indicators (KPIs) at individual Dealer and regional levels - Support Zone Managers...

Job Description Workshop Management & Operations - Manage and plan the daily operations of the workshop, identifying deviations and implementing corrective actions. - Lead, motivate, and manage workshop staff, technicians, and service sales personnel. - Establish routines for daily planning and follow-up meetings on WIP and parts availability. - Conduct regular meetings with workshop staff and...

Role: Business Development Manager (BDM) Company: IOEC Site: Morningside, Durban Purpose: We seek a Business Development Manager (BDM) experienced in export trading of FMCG and commodities. The BDM responsible to build and develop high-value relationships to generate new sales opportunities and expand our market presence. The successful candidate will be responsible for setting and achieving...

Warehouse Manager KZN The Warehouse Manager is responsible for the overall performance and well-being of the warehouse receiving, storage and picking departments of the distribution centre, its staff and its customers. Monitoring operational capacity and process to ensure the sustainability of the distribution centre warehouse operations at the right cost and to the right quality standards. The...

Key Responsibilities: Daily Responsibilities: - Print bank statements and import into Sage X3 for cash book processing. - Assist with receipting and allocation of payments, especially during month-end. - Monitor bank receipts and ensure timely removal of accounts from hold. - Release sales orders in line with credit policies. - Follow up proactively on overdue debtors using age analysis to...

The role ensures strong customer engagement, disciplined pipeline management, and alignment with national commercial strategy, while providing leadership, coaching, and performance direction to the branch sales team Applicants are required to meet the following criteria: - Grade 12 with 10+ years senior-level commercial shipping or logistics experience across trades - Proven track record in...

New Business Development Manager | Westville | Permanent Drive growth, shape strategy, and help a leading logistics business win in a highly competitive market. This is a high-impact role for a commercially astute business developer who enjoys hunting for new opportunities and turning leads into long-term partnerships. As New Business Development Manager, you will be responsible for...