help desk support jobs in Fourways

ISP Helpdesk Support Agent Reference: HC003132-Moipo-1 Employment: Full Time (Shift based) Job Purpose As an ISP Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber to the Home) and FTTB (Fiber to the Business) customers. You'll be responsible for proactive and reactive monitoring, swiftly addressing alerts related to service outages, and...

Summary Our staffing firm partners with U.S.-based clients, many of which are Managed Services Providers (MSPs). We currently have multiple openings for Remote / Offshore Level II IT Help Desk Support Technicians. This position requires proven experience in supporting business desktop and server environments, including Windows 10 workstations, Windows Server 2016 & 2019, intermediate networking,...

A leading technology services company in Johannesburg is seeking an ITSM Help Desk Lead to oversee their help desk and enhance user experience. The ideal candidate will manage incident workflows, ensure prompt ticket resolution, and lead a team of technical staff. Requirements include excellent communication skills and Microsoft certifications. Join a dynamic team dedicated to making a positive...

A leading recruitment agency in South Africa is seeking an IT Help Desk professional to enhance operational efficiency and resolve user queries effectively. The role involves delivering high-quality service, managing IT administration, and ensuring compliance with governance requirements. Candidates should have a proactive approach to problem-solving and a strong commitment to customer...

A leading international law firm in Johannesburg seeks an IT Service Desk professional. You will provide 1st line support to a diverse global user base, utilizing remote desktop tools. Key responsibilities include troubleshooting, incident management, and ensuring customer satisfaction. A minimum of 2 years in a similar role and relevant IT qualifications are required. This position could require...

A leading bank in Randburg seeks an IT Support Technician to manage hardware and software support, enhance operational efficiency, and deliver exceptional service. The ideal candidate should have strong troubleshooting skills for Windows systems and Microsoft applications, along with excellent communication abilities. This role supports the bank's commitment to diversity and inclusion,...

A leading recruitment agency is looking for a Customer Support representative based in Randburg. This role involves providing clerical and administrative support, managing the welcome desk, and ensuring excellent customer service. Ideal candidates should have at least 2 years of technical experience in customer service, possess basic computer skills, and be familiar with in-house systems. The...

The Environment Youll Be Stepping Into Youll be joining a fast-paced, cloud-first environment where reliability, security, and scale matter. The business operates across modern Microsoft, Azure, and networked platforms , supporting users and systems that cannot afford downtime. This role sits at the senior escalation layer , working closely with security, infrastructure, and operations teams....

A multinational company in Johannesburg is seeking an IT Support Specialist to assist users and manage IT assets. You will resolve incident tickets, support various IT operations, and contribute to maintaining a stable IT environment. Candidates should have a degree in Computer Engineering, at least one year of IT support experience, and excellent communication skills. The firm offers a flexible...

Support Desk Coordinator One of SA’s leading IT support companies is looking for an experienced Support Desk Coordinator with at least 6 years’ experience to handle client requests and organize the technicians in Rivonia, Johannesburg. Duties & Responsibilities The purpose of the position: - Receiving calls from our clients, obtaining information on the problem, setting up a ticket on the...

A leading recruitment agency in Johannesburg seeks a Service Delivery Manager to oversee incident resolution, manage staff and achieve Service Level Agreements. The ideal candidate should have 7 years of experience in service delivery management, advanced knowledge of Microsoft Office applications, and relevant certifications like Microsoft MCSE. Responsibilities include providing remote support,...

A leading financial service provider in Johannesburg is seeking a skilled IT Desktop Support professional to join their team. The ideal candidate will provide user support, resolve complex queries, and ensure high-quality service. With at least 2 years of service desk experience in a corporate environment, you will also manage internal clients and adhere to operational standards. This role offers...

An educational institution is seeking to hire an IT Service Desk Analyst for a permanent position across its campuses in South Africa. The successful candidate will provide first-line support and is expected to effectively triage incidents while utilizing and creating KCS articles. This role requires a commitment to enhancing user experience and ensuring technology operability within the...

A leading IT services firm in Johannesburg is seeking a Service Desk Administrator to manage service desk operations effectively. The role focuses on resolving L1 and L2 tickets and ensuring high service quality and customer communication. Candidates should have 1-3 years of experience in a service desk or technical support role, with proven troubleshooting skills in Windows and networking. Join...

A growing technology services provider in Johannesburg is seeking a Service Desk Analyst (L1) to deliver first-line IT support in a dynamic customer-focused environment. Ideal candidates should have 1-2 years of IT support experience and strong troubleshooting skills. You will provide support to clients through phone and email while maintaining clear communication and excellent service. This role...

A leading financial services group seeks an IT Service Desk Agent to provide technical support, assist users with hardware and software issues, and manage incidents in Johannesburg. The ideal candidate will hold a Bachelor's degree in Information Technology and possess strong computer literacy skills. Responsibilities include logging requests, troubleshooting, and maintaining effective...

- Increase operational efficiency and suggest solutions to enhance cost effectiveness - Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective - Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the...

A global law firm is seeking a dedicated IT Support professional to join their team in Johannesburg. The role involves providing first line support to customers through various contact methods, ensuring incidents are logged and resolved effectively. Candidates should have at least 2 years experience in an IT Service Desk environment, possess a strong understanding of IT troubleshooting processes,...

Qualifications - In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check. - Diploma or Degree - 1 to 3 years relevant experience in support role - Additional Knowledge - Good understanding of the respective product and ability to structure deals within that environment (e.g Procurement and or Finance) - Strong communication skills (both...

A global law firm seeks an IT Service Desk Analyst in Johannesburg. This role entails providing 1st line support across various channels and ensuring high customer satisfaction. The ideal candidate has 2 years of experience in an IT Service Desk, a strong understanding of IT troubleshooting, and excellent customer service skills. Additional qualifications include a Grade 12 and an IT-focused...