Shop Assistant / Cashier - 2x Clicks Genesis On Fairmount Position summary Industry: FMCG & Supply Management Job category: FMCG, Retail, Wholesale and Supply Chain Location: Johannesburg Contract: Permanent EE position: Yes About our company Clicks Group Introduction To deliver service excellence through efficient customer service, point of sale (POS) operational activities and...
Overview The Financial Manager will provide strategic financial leadership, advanced reporting oversight, and expert business partnering to drive operational excellence across the organisation. The role ensures accurate cost reporting, robust SLA management, and delivery of financial insights that support executive decision making. This leader will oversee key financial processes, manage a high...
Job DescriptionDear Future, Financial Manager The Financial Manager will provide strategic financial leadership, advanced reporting oversight, and expert business partnering to drive operational excellence across the organisation. The role ensures accurate cost reporting, robust SLA management, and delivery of financial insights that support executive decision making. This leader will oversee key...
Primary Purpose This position aims to maintain and improve customer service quality at Bidvest Bank’s Customer Call Centre. The Quality Assessor monitors customer interactions for compliance and service standards, gives feedback and coaching to agents, and analyses performance trends. They generate quality reports, advise management on system effectiveness, and recommend improvements to enhance...
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises,...
Overview Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and...
Responsibilities - Act as single point of contact for project implementations, feedback, timelines, approvals, tech requirements. - Manage staff performance/wellbeing, recruitment, training compliance (NewEx Gen onboarding), incentives (FCR, tNPS, SLAs). - Ensure adherence to SLAs (95% response), quality (90-98%), fraud mitigation, reporting/insights (daily/weekly/monthly). Drive bi-weekly QBRs,...
Description Drive the Future of AI-Powered Customer Experience (CX) Avaya is leading a massive shift in the global enterprise CX landscape, moving towards a unified, AI-driven, and open cloud architecture. We're looking for a highly accomplished and strategically-minded salesperson to be a primary driver in accelerating the adoption of our "Go-Forward" portfolio—focused on cutting-edge...
Direct message the job poster from Genesis Insurance Brokers Are you an experienced Senior Domestic Underwriter looking to join a dynamic and forward-thinking insurance brokerage? Look no further! Our reputable brokerage is on the lookout for a skilled and motivated individual to join team. With a commitment to excellence and a focus on providing tailored insurance solutions to our clients, we...
Workforce Planner – Johannesburg, South Africa Location: Onsite Department: Operations / Workforce Management Are you passionate about optimizing workforce performance and ensuring service excellence? We’re looking for a Workforce Planner to join our team in Johannesburg. This role is key to balancing staffing levels, cost efficiency, and employee experience across multiple campaigns. What...
Sr Account Executive Enterprise page is loaded## Sr Account Executive Enterpriselocations: Johannesburg (Flexible)time type: Full timeposted on: Posted 8 Days Agojob requisition id: JR109330Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience...
CALLING ALL Contact Centre DIALLER ADMINISTRATORS Reference: DBN000803-AD-1 Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department in Constantia Kloof, Roodepoort. You will form part of a successful team and be situated in a bright, arty and busy environment. As the IT & Dialler administrator, you will play a crucial role in...
A leading digital bank in South Africa is seeking a Predictive Dialler Specialist to join the team on a 6-month contract in Sandton. Job Summary We are seeking an experienced Predictive Dialler Administrator to manage and optimize outbound and inbound calling campaigns for a banking client. The role focuses on improving contact efficiency and agent productivity while ensuring strict compliance...
Workforce Manager – Johannesburg, South Africa Location: Onsite Department: Operations / Workforce Management Reports To: Head of Operations Are you a strategic leader with a passion for optimizing workforce performance? Join our dynamic team as a Workforce Manager, where you’ll drive end-to-end Workforce Management across multiple campaigns, ensuring cost efficiency, service excellence, and...
Specialist: WFM and RTAJohannesburg, South Africa## Role Purpose:Infinity Services Partner Company is a Managed Services Business, wholly owned by and a fully-fledged subsidiary of Vodacom. Infinity Services Partner Company is looking for a WFM Scheduler. The role involves developing and maintaining efficient schedules for contact center staff. Analyzing data to optimize service and staffing...
Sr Account Executive Enterprise page is loaded## Sr Account Executive Enterpriselocations: Johannesburg (Flexible)time type: Full timeposted on: Posted Todayjob requisition id: JR109330Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational...
💰 Salary: R30,000 – R40,000 (depending on experience) With over 30 years of excellence in the short-term insurance industry, we are a trusted brokerage delivering tailored insurance solutions that protect what matters most. As we continue to grow, we’re looking for a skilled Senior Claims Technician to join our dynamic team. About the Role You’ll be a key part of our Claims team, responsible...
CX Named Account Sales Account Executive | Johannesburg Location: Johannesburg, ZA Requisition ID: 37448 About Avaya Avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. The Avaya Infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that...
Pharmacist Assistant QPB - Clicks Genesis on Fairmount Listing reference: click_019529 Listing status: Online Apply by: 19 March 2025 Position summary Industry: Pharmaceutical Sector Job category: FMCG, Retail, Wholesale and Supply Chain Location: Johannesburg Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction Responsible...