Operations Manager Call Centre jobs in Gauteng

Responsibilities: - Responsible for a portion of our call centre operations in Johannesburg, South Africa - Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations - Work closely together with the sales organisation to on-board new clients - Work closely together with Operations Directors to further develop processes,...

Job Overview:Date Posted: Posted 18 hours ago-Location: Pretoria, Gauteng-Job Title: Call Centre Operations Manager (Pharma)- Closes: 30 September 2024Education Level: Bachelors Degree-Job Level: Management-Minimum Experience: 5- 7 YearsCall Centre Operations Manager (Pharma) - Pretoria.:My Client in the Pharmaceutical Industry is looking for another experienced Call Centre OPERATIONS MANAGER who...

A career opportunity exists at REINHARDT TRANSPORT GROUP Technical Services, Nigel for the position of: TECHNICAL CALL CENTRE OPERATOR Job Summary: (not limited to) - Answering or making calls related to vehicle on road breakdowns. - Responding efficiently and accurately to calls received. - Engaging in active listening, confirming, and clarifying information to ensure procedural activation of...

The Senior Student Recruitment Call Centre Operator plays a key role in driving student enrolments through high-quality telesales engagement and lead conversion. As a senior member of the recruitment call centre, the incumbent is responsible for managing prospective student interactions, conducting needs analyses, supporting admissions processes, and contributing to recruitment targets. This...

Logistics Call Centre Operator Join a high-impact logistics control centre that keeps a national fleet moving, safely and on time. In this role, you will be the first responder for drivers on the road, coordinating roadside repairs, approving diesel, tracking journeys, and ensuring every delivery stays on plan. Your calm under pressure and eye for detail will make a real difference every single...

Job Summary: (not limited to) - Answering or making calls related to vehicle on road breakdowns. - Responding efficiently and accurately to calls received. - Engaging in active listening, confirming, and clarifying information to ensure procedural activation of support staff. - Constant follow up and feedback on all calls received. - Utilising software, databases, and relevant tools...

Job Purpose Monitoring the daily functions within the departments to ensure that agreed SLA and daily targets is being adhered to and maintain the relationships between the clients and the business. - Monitor and encourage staff by tracking daily progress. - Building strong relations internally and externally. - Dealing with escalations to ensure they are concluded. - Attending monthly client...

Senior Call Centre Manager Full-time, Permanent Location: Centurion, Gauteng Urgently Required Ready to grow your career and make an impact? Are you a strategic sales leader passionate about results and team success? Do you thrive in a high‑energy call centre environment and understand the nuances of outbound sales in the financial wellbeing and debt review space? We are looking for a Senior...

About Discovery Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate...

Snr Call Centre Sales Manager Provide leadership over multiple campaigns in a rapidly growing BPO operation, whilst achieving service levels in compliance with company directives. The successful candidate should be able to deliver exceptional results, providing differentiation in a highly competitive sector. Duties and responsibilities: - Lead, develop, motivate, operational teams - Manage the...

Our Client: A global leader in the BPO sector offering world-class CX and Service Centres at all their locations. They service industries such as eCommerce, Retail, Food Delivery, and Technology The Role: The Quality Assurance Manager assures consistent quality of operations by developing and enforcing good, automated business practice systems, validating processes, providing documentation...

We requires the services of a Call Centre Manager that is motivated, dynamic and willing to get the job done at all costs. Responsibilities: - Hire, train, coach and lead call centre team as they provide services to our customers. - Supporting call centre agents through difficult calls, defusing angry customers and assisting the team members where important decisions needs to be made. - Lead...

Hospital Risk ManagerPOSITIONS Managed HealthcareDIVISION Hospital Benefit ManagementDEPARTMENT To plan, direct, coordinate, and supervise the delivery of day to day operational activities of the hospital utilization department - to ensure access to healthcare facilities that is cost effective and appropriate for continuous improvement of the Scheme’s member benefits. To ensure cost effective,...

Gauteng, JHB - Northern Suburbs- Call Centre; Insurance- Market Related | Negotiable- Job ref: OEM000011/LvdW- Vacancy type: Permanent SHIFTINTOHIGHCAREER to a long established and highly successful Financial Services Group who requires the services of a Senior Call Centre Manager Minimum Requirements- Minimum of 10 years’ experience within the Financial Services | Short-Term Insurance...

Job Title: Contact Centre Manager Head Recruitment Legends Job Purpose: The Contact Centre Manager is responsible for ensuring the Contact Centre meets defined standards by providing necessary competencies, tools, and resources. The manager oversees Contact Centre operations, manages the performance of staff, and maintains client relationships. Minimum Qualification: - Degree in a relevant...

The South African Guide-Dogs Association for the Blind provides services to enhance the lives of visually and physically impaired individuals, and children with autism. Based in Johannesburg, the Guide Dogs Association seeks to appoint a CALL CENTRE MANAGER GDA is looking for a skilled Call Centre Manager to supervise daily operations and personnel aiming for maximum efficiency and...

Location: Johannesburg (On-site)Working Hours: UK Business Hours About Aetherbloom Aetherbloom is a female-founded Business Process Outsourcing (BPO) and digital services company connecting skilled professionals in South Africa with clients in the United Kingdom. Our mission is rooted in empowerment and service excellence. We are building a diverse, high-performance team committed to delivering...

Position: Call Centre Manager Location:Sandton\Rosebank Compensation:Negotiable Start Date:ASAP Reports To:Director of Operations Lead. Innovate. Transform. AtQuantanite, we’re redefining Customer Experience (CX) and outsourcing by blending technology with human intelligence. As a Call Centre Manager, you’ll play a pivotal role in driving operational excellence, ensuring seamless service...

Job Purpose Monitoring the daily functions within the departments to ensure that agreed SLA and daily targets is being adhered to and maintain the relationships between the clients and the business. - Monitor and encourage staff by tracking daily progress. - Building strong relations internally and externally. - Dealing with escalations to ensure they are concluded. - Attending monthly client...

Main Job Function: In this role, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring efficient and effective customer service delivery. If you are a results-oriented leader with a passion for excellence, this is an exciting opportunity to make a significant impact. Minimum requirements: • Demonstrated success in managing contact centres • Proven...