customer contact jobs in Germiston

Primary Purpose This position aims to maintain and improve customer service quality at Bidvest Bank’s Customer Call Centre. The Quality Assessor monitors customer interactions for compliance and service standards, gives feedback and coaching to agents, and analyses performance trends. They generate quality reports, advise management on system effectiveness, and recommend improvements to enhance...

Job Description To increase new profitable business production and the conversion of approved applications. Hello Future Contact Center Marketer Sales. Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team in WB Motor Regional Sales - Eastern...

Main job purpose Provide exceptional customer service to all PG Glass customers both internal and external in line with the Company's High Performance Network strategy so as to ensure the achievement of set Key Performance Indicators. Main Objective Provide exceptional customer service, by maintaining quality service levels in line with Key Performance Indicators, through efficient and...

Description To increase new profitable business production and the conversion of approved applications Hello Future Contact Center Marketer Sales Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team in WB Motor Regional Sales - Eastern Region...

Overview PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes Lay’s, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's product...

A leading insurance provider is seeking a Team Manager to oversee consultants within the contact centre in Johannesburg. This role focuses on ensuring performance targets are met, fostering exceptional customer service, and mentoring team members for professional growth. The ideal candidate will have a National Diploma, experience in short-term insurance, and a proven record in people management....

Direct Aspiring Financial Adviser ( Contact Centre ) page is loaded## Direct Aspiring Financial Adviser ( Contact Centre )locations: Johannesburgposted on: Posted Todayjob requisition id: JR-75593Let's Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Minimum Requirements • Grade12 (Matric) • A clear criminal and credit...

Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We are expanding rapidly and seek an experienced Senior Operations Manager to oversee and optimize operations across our locations in Jamaica, the United States, and South Africa. Now hiring for: Senior Operations Manager Role Overview As Senior Operations Manager,...

CALLING ALL Contact Centre DIALLER ADMINISTRATORS Reference: DBN000803-AD-1 Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department in Constantia Kloof, Roodepoort. You will form part of a successful team and be situated in a bright, arty and busy environment. As the IT & Dialler administrator, you will play a crucial role in...

A leading food service company in Johannesburg is seeking a Contact Management Agent to join their Call Centre team. You will be the first point of contact for service and technical-related calls, ensuring prompt logging and effective feedback to customers. The role requires at least 3 years of call centre experience and strong communication skills in English. Join us for a chance to provide...

Overview Job Overview Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, 33 Baker Street To log and process fleet maintenance (e.g. vehicles and all other asset classes) quality authorisations, by diagnosing technical reports submitted by customers, dealers and franchise centres. To engage with customers and merchants by negotiating and making sound...

Education - - Matric (NQF 4) – Essential - National Certificate in Customer Service Management – Recommended Experience - - Minimum 5 years’ experience as a Team Leader in a frontline or contact centre environment. - Proven ability to manage teams handling inbound calls and face-to-face client interactions - Strong background in Financial services customer service / Employee benefits...

Job Overview To manage the processes, teams, and resources that act as the first point of contact for client queries, contributing to operational effectiveness, client satisfaction, reduced risk, profitability, and compliance with relevant control tower processes. Mining and Steel experience is a must. Duties & Responsibilities - Execute own work and team work according to set operating...

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Minimum Requirements - Grade12 (Matric) - A clear criminal and credit check - Proven computer literacy and digital dexterity - Excellent communication skills (written and verbal) Skills Building Trust, Consultative Selling, Customer Feedback Management,...

A leading banking institution is looking for a motivated individual for a Sales and Marketing position at WesBank in Boksburg, South Africa. The successful candidate will enhance profitable business production, provide exceptional customer service, and work collaboratively in a dynamic team. Ideal candidates will possess a Matric qualification and a diploma in sales and marketing, alongside 1-3...

A leading financial services firm in Johannesburg is looking for an Aspiring Financial Adviser to join their team. This role requires a Grade 12 (Matric) education and excellent communication skills, with a strong focus on building customer relationships and direct selling. Candidates must be computer literate and successfully pass a criminal and credit check. The position offers the opportunity...

PG Glass is looking for someone with short-term claims experience in insurance to provide exceptional customer service, meet KPIs, and handle claims efficiently. The role also involves upselling, resolving complaints, and ensuring compliance with SOPs.Main job purposeProvide exceptional customer service to all PG Glass customers both internal and external in line with the Company’s High...

Overview About PepsiCo PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes Lay’s, Doritos, Cheetos, Gatorade, Pepsi-Cola, Mountain Dew, Quaker, and SodaStream. PepsiCo's...

Application Period: Until 31 August 2025 We’re looking for a service-driven and detail-oriented Contact Management Agent to join our Call Centre team. In this role, you’ll be the first point of contact for all service and technical-related calls, ensuring prompt logging, follow-up, and feedback to internal teams and customers. If you’re a strong communicator with call centre experience, this...

Stay vigilant. Santam has been made aware of a malicious e-mail instructing policyholders to claim a refund within 24-72 hours. This is a scam, Santam will only communicate through their broker or official channels. Learn more. Find your perfect role at Santam Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and...