Contact Centre Manager jobs in Kempton Park

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Applications welcome and NO EXPERIENCE IS REQUIRED FROM...

A leading insurance provider is seeking a Team Manager to oversee consultants within the contact centre in Johannesburg. This role focuses on ensuring performance targets are met, fostering exceptional customer service, and mentoring team members for professional growth. The ideal candidate will have a National Diploma, experience in short-term insurance, and a proven record in people management....

A prominent service provider in Johannesburg seeks a passionate Service Centre Manager to lead a high-performing team. Responsibilities include ensuring customer satisfaction, focusing on service excellence, and managing the financial performance of the service centre. Ideal candidates possess a mechanical engineering degree and over 10 years of relevant experience, including strong leadership...

Job brief Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and...

Job Classification Requisition -137989- Melissa Cloete Location: - Johannesburg (On-Site 5 days a week) Cluster: - Nedbank Wealth Cluster - High - Net-Worth Division Closing Date: 21 February 2025 Employment Equity Statement- Preference will be given to Applicants from Underrepresented Groups- Job Family- Sales and Services- Career Stream- Call Centre (Service)- Leadership Pipeline- Manage...

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER- Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross-border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the...

Purpose:You will be responsible for planning, overseeing and leading projects from ideation through to completion. Oversee all aspects of projects. Set deadlines, assign duties, monitor, and summarise the progress of the project. Prepare reports for upper management regarding the status of the project. Manage a number of client accounts to ensure clients remain happy, satisfied with our service...

Direct Aspiring Financial Adviser ( Contact Centre ) page is loaded## Direct Aspiring Financial Adviser ( Contact Centre )locations: Johannesburgposted on: Posted Todayjob requisition id: JR-75593Let's Write Africa's Story Together!Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.Minimum Requirements • Grade12 (Matric) • A clear criminal and credit...

Primary Purpose This position aims to maintain and improve customer service quality at Bidvest Bank’s Customer Call Centre. The Quality Assessor monitors customer interactions for compliance and service standards, gives feedback and coaching to agents, and analyses performance trends. They generate quality reports, advise management on system effectiveness, and recommend improvements to enhance...

Overview Job Overview Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, 33 Baker Street To log and process fleet maintenance (e.g. vehicles and all other asset classes) quality authorisations, by diagnosing technical reports submitted by customers, dealers and franchise centres. To engage with customers and merchants by negotiating and making sound...

CALLING ALL Contact Centre DIALLER ADMINISTRATORS Reference: DBN000803-AD-1 Our client is looking for a Dialler Administrator to form part of their forward-thinking and visionary IT department in Constantia Kloof, Roodepoort. You will form part of a successful team and be situated in a bright, arty and busy environment. As the IT & Dialler administrator, you will play a crucial role in...

A leading vehicle tracking company in South Africa seeks a Customer Value Management Supervisor to oversee contact centre operations. This role involves driving customer growth, managing sales and service campaigns, and ensuring compliance with quality standards. The ideal candidate has over 5 years of experience in a sales contact centre, strong leadership skills, and is results-driven. This...

Are you a young, passionate, and tech‑savvy person with excellent communication skills? Our client, a national emergency medical services company, is looking for new talent to support their contact centre team in Rivonia, Johannesburg during peak periods. This presents a great opportunity for a young individual who recently completed high school and is seeking part‑time shifts in a dynamic and...

Job Description To increase new profitable business production and the conversion of approved applications. Hello Future Contact Center Marketer Sales. Welcome to WesBank, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team in WB Motor Regional Sales - Eastern...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

We are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and manage a team of contact center agents, ensuring quality customer interactions and service standards. - Oversee team...

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Minimum Requirements - Grade12 (Matric) - A clear criminal and credit check - Proven computer literacy and digital dexterity - Excellent communication skills (written and verbal) Skills Building Trust, Consultative Selling, Customer Feedback Management,...

Job Purpose: The Supervisor is responsible for managing the team's daily operations, ensuring adherence to corporate service standards, including a maximum 5% lost call rate (seasonal). Motivate staff to maximize sales opportunities, exceeding revenue targets. Monitor performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as...

Stay vigilant. Santam has been made aware of a malicious e-mail instructing policyholders to claim a refund within 24-72 hours. This is a scam, Santam will only communicate through their broker or official channels. Learn more. Find your perfect role at Santam Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and...

Are you passionate about travel and customer service? One of our international cruise line clients is looking for experienced Contact Centre Agents to join their dynamic team in Johannesburg. If you have a background in reservations, sales, or the travel industry, we’d love to hear from you! Requirements: - Matric (Grade 12) - Diploma in Travel & Tourism - Minimum 2 years of contact center...