service excellence jobs in Kloof

A leading customer service firm in Durban is seeking a National Customer Service Center Manager to oversee call center operations. The successful candidate will be responsible for managing performance, budgeting, and staff development. Required qualifications include at least 7 years of call centre experience and a degree in management or business. Strong leadership skills and a commitment to...

A leading recruitment agency seeks a Customer Service Manager in Durban to establish and lead a national Customer Service function. This role involves transforming and standardizing service practices, enhancing customer satisfaction, and managing a high-performing team. Ideal candidates will have proven leadership experience in customer service or logistics and strong change management skills....

A regional airline in Durban is seeking cabin crew members to ensure compliance with safety policies while delivering an exceptional passenger experience. The role requires a Grade 12 education and various certifications, including a SACAA Cabin Crew License and Avmed DD50 Medical Certificate. Successful candidates must demonstrate excellent communication skills and a commitment to safety, with...

A leading financial institution in Durban seeks a Future Administrator to manage costs and deliver exceptional customer service. This role requires a minimum of 3 years of admin experience and strong customer experience knowledge. Candidates should maintain efficient electronic processes and comply with governance requirements. Opportunities include networking and innovation. Interested...

Ein global tätiges Unternehmen sucht einen Wartungsleiter für Aufzüge und Fahrtreppen in Durban. In dieser Rolle leiten Sie ein Team, um eine sichere, qualitativ hochwertige und termingerechte Wartung zu gewährleisten. Ideale Kandidaten haben mindestens 3-5 Jahre Erfahrung in der Branche und exzellente Führungsfähigkeiten. Darüber hinaus wird eine starke Kundenorientierung gefordert. Das...

A leading hospitality brand in Durban seeks a Supervisor for the Food and Beverage Department. The role involves managing staff, ensuring superior customer service, and maintaining stock control. The ideal candidate will have 1-2 years of supervisory experience in the industry and familiarity with the GAAP system. Successful applicants will join a dynamic team committed to excellence and...

A leading pet retailer in South Africa is seeking passionate and driven sales assistants for their Kloof store. Responsibilities include providing excellent customer service, ensuring stock availability, and adhering to company policies. Ideal candidates will have a Matric or equivalent, strong verbal communication skills, and a love for animals. Join a team that values reliability and customer...

Are you a dynamic professional with a passion for service excellence? A leading financial services company is on the lookout for a talented Servicing Specialist to join their team! Responsibilities: - Processing of service requests and follow-ups. - Management of servicing process from submission to finalization. - Quality checking. - Handling of escalated queries. Experience and...

A leading customer experience provider is looking for a Head of Operations to manage contact centre operations in Umhlanga, Durban. The candidate will lead teams, ensure exceptional customer service, and drive performance improvements across multiple industry verticals. Responsibilities include overseeing daily operations, mentoring teams, and implementing strategies for continuous improvement....

A leading recruitment agency is looking for a banking professional with 1-2 years of experience in Personal and Business Banking. In this role, you will engage with customers to address their needs, drive customer service excellence, and process banking transactions. You must have a good understanding of bank processes and the ability to validate customer information. This position is based in...

Introduction DATA SCIENTIST/ANALYST to assist in the development of new AI offerings, monitoring of existing products and supporting client queries. This role requires a proactive personality, extremely analytical mind-set, attention to detail, and excellent time management and communication skills. Generate outputs to give analytical and quantitative insights to business to make improved...

A leading service provider is seeking a Senior Operations Manager in Durban to oversee BPO and sales delivery teams. The role focuses on driving revenue growth, optimizing efficiency, and ensuring excellent client service. Candidates should have extensive experience in sales operations, the ability to manage large teams, and strong analytical skills. Additionally, the position offers benefits...

A leading tech company in Durban is seeking a Lead for the IT Application Support Team. This role involves leading the team, providing technical support, ensuring timely resolution of application issues, and maintaining high customer service standards. The ideal candidate should have a Diploma or Degree in Computer Systems, ITIL certification, and at least 1 year of supervisory experience. The...

A leading retail company is seeking a Store Manager in Durban to drive sales and manage cost control while ensuring world-class store standards. The role requires strong leadership skills, ideally with 1-2 years in retail, and a passion for customer service. Responsibilities include managing stock, administrative tasks, and leading a team to achieve business objectives. Candidates with relevant...

A leading Business Process Management firm in Durban is seeking a Team Leader for Customer Service Advisors. The role involves delivering industry-leading customer service and achieving business KPIs through effective team management. Candidates should have at least 24 months of customer service experience, including 12 months in a leadership position, along with a Matric qualification. This...

Financial Services Assistant (Wealth) - Kloof Our well-respected client in the financial services industry is looking to appoint a Financial Services Assistant – specifically in the wealth field. This role offers an excellent opportunity for an experienced, client-focused individual to assist an independent Wealth Manager across all aspects of client servicing, administration, and practice...

An established industry player is seeking a dedicated Servicing Specialist with a strong passion for service excellence. In this dynamic role, you will be responsible for processing service requests, managing the servicing process from submission to finalization, and ensuring quality checks are met. Your exceptional communication skills and ability to handle escalated queries will be essential in...

About the job Customer Services Team Leader Key purpose: To manage supervise planners, internal sales coordinators and cash sales personnel. Duties and experience: - Issue weekly production schedules for production requirements. - Plans are up to date and always showing an accurate reflection of what is running. - Plan reflects all job delays. - Planning information prepared for review...

About the job Services and Property Manager KEY PERFORMANCE AREAS - Accountable and responsible for managing the utilities (compressed air HP & LP, refrigeration, , raw material handling, electrical infrastructure, and plant air conditioning. - Accountable and responsible for managing property maintenance. - Accountable and responsible for fire protection and security. - Preparing and managing...

A leading recruitment firm seeks a Customer Services Team Leader in Pinetown, KwaZulu-Natal. This role involves managing a team of planners and sales coordinators while ensuring efficient production scheduling and customer service standards. The ideal candidate should have a minimum of 3 years in customer service, be proficient in SAP and advanced Excel, and possess strong interpersonal skills....