Call Center Operations Manager jobs in Midrand

We are looking for an experienced Call Center Manager to run our customer service and sales campaign within our BPO. Responsibilities- Responsible for our new call centre in Randburg Johannesburg, South Africa- Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations- Work closely together with the sales organisation to attract...

Company Description Geotab Africa is a recognised leader in fleet management and vehicle telematics, operating across 21 African countries and as part of Geotab's global network, which has over 5 million subscriptions worldwide. The company offers advanced, scalable hardware and software solutions designed for fleets of all sizes, helping businesses monitor driver behaviour, enhance...

Business Department: Cyber Security PURPOSE: To analyse security events and alerts and to gather and carry out remediation tasks on console for Gijima clients through its toolsets, operational monitoring, preventative actions and crisis management FORMAL EDUCATION: - Grade 12 (essential) - IT Certificate/Diploma/Degree TECHNICAL CERTIFICATION: - IBM QRadar Certification - Fortinet FortiSOAR...

Company Description The Automobile Association of South Africa (AA) is a non-profit organization providing motoring and travel services to individuals and businesses. Since pioneering roadside assistance in South Africa in 1930, the AA has expanded its offerings to include motor-related legal advice, roadworthy tests, and technical investigations. The AA is dedicated to improving motoring safety...

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

A telecommunications company in Kempton Park is seeking a switchboard operator to efficiently manage call operations. The ideal candidate must be computer literate and possess strong interpersonal and communication skills. Responsibilities include responding to enquiries, maintaining the switchboard, and managing incoming and outgoing calls. This role requires an understanding of customer care...

Overall Purpose Of The Job To provide a superior service level to internal and external customers via all contact channels and media. Phone lists daily either outbound from landlines or working on dialler to achieve set sales or appointment targets with potential clients. Appointments can be either reconnections, new, upgrades, link ups or relocations. Minimum Qualifications And Experience -...

An established industry player in financial services is seeking a dynamic Call Centre Manager to lead a team of agents in delivering exceptional service. This role involves managing performance, fostering client relationships, and driving a culture of excellence within the team. You will play a crucial role in achieving transformation goals and optimizing business processes. If you are passionate...

A major financial institution in South Africa is seeking a Call Centre Agent. In this role, you will engage telephonically with clients, providing accurate product information while exceeding customer expectations. The ideal candidate has an NQF level 5 qualification and 1-2 years of related experience. You will also drive growth initiatives and manage costs to improve efficiency within the Call...

Our client leads the charge by offering dynamic financial wellness programs that drive real results. Their specialized financial literacy training equips any team with practical skills to master money management. Join them in fostering a proactive, educated, and financially confident workforce that thrives both personally and professionally. Package: R8000 to R10 000 per month, depending on...

Call Centre Supervisor Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team. Duties & Responsibilities Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor is responsible for the effective management of the Call Centre team whose primary objective is to provide exceptional services support to the...

About Powerfleet Powerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their...

Role Purpose Manage and motivate the team in order to deliver an excellent client experience and support the achievement of sales targets. Requirements - Matric (grade 12) certificate (essential). - NQF level 5 qualification approved by FSCA or equivalent relevant qualification (essential). - Diploma in Business Management and or equivalent relevant qualification (essential). - 2 years in a...

Job Description To lead the call centre team of agents by monitoring and driving the delivery of targets and ensuring customer satisfaction Responsible for a combination of sales and customer service including cross-selling to clients as well as nurturing the client relationship Must be knowledgeable on all aspects of the company products, processes and systems Expected to manage and coach the...

About the job Managed Services Operations Management Key purpose: The Managed Services (MS) Operations Manager operates as part of the Global Center of Excellence and is accountable for service delivery in the CoEs in the provision of the highest level of client satisfaction and the successful continuance of business operations within the company. They assist with the planning, building and...

Minimum qualifications: - Associate's degree, trade school certification, or other certified training in a related technical field, or equivalent practical experience. - 9 years of experience in operations management and facilities management. Preferred qualifications: - Experience working in data center environments, including building and operating infrastructure. - Experience with...

A leading legal services provider in Randburg seeks an experienced Operations Manager to oversee daily call centre operations and drive performance. The role involves setting KPIs, managing staff recruitment and training, and ensuring compliance with legal standards. The ideal candidate should have 3 to 5 years of call centre experience and strong leadership skills. Excellent communication and...

A leading recruitment firm is seeking an Enterprise IT Operations Manager in Centurion, South Africa. This role requires an experienced professional to manage the operational aspects of the company's data center and network infrastructure, focusing on IT security and customer experience. Candidates must possess relevant IT certifications and extensive experience in IT service management, with a...

A leading Business Process Management firm in South Africa is seeking a Customer Service Representative to enhance customer satisfaction and loyalty. The ideal candidate will have at least 12 months of experience in a customer service role, preferably in a contact center environment. Responsibilities include investigating customer inquiries, providing accurate information, and promoting products....

Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...