Contact Center Agent jobs in Midrand

ABOUT THE ROLE The Multi-Skilled Agent is the first point of contact between Leroy Merlin South Africa and its customers across multiple service channels. The role is responsible for delivering effortless, high-quality service by handling queries efficiently and with empathy. Agents ensure accurate ticket management in Zendesk and adapt quickly to evolving customer service technologies and...

Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client Engagement & Enquiry Management- Handle 50-70 inbound calls daily, courteously and efficiently.- Log and track all client...

Our client leads the charge by offering dynamic financial wellness programs that drive real results. Their specialized financial literacy training equips any team with practical skills to master money management. Join them in fostering a proactive, educated, and financially confident workforce that thrives both personally and professionally. Package: R8000 to R10 000 per month, depending on...

Requirements: - Grade 12 - 1+ years call centre experience - Extremely well spoken in English (Essential) - Customer orientated - Telephone Etiquette Responsibilities: - Standard call centre duties, customer service and sales Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.

PG Glass is looking for someone with short-term claims experience in insurance to provide exceptional customer service, meet KPIs, and handle claims efficiently. The role also involves upselling, resolving complaints, and ensuring compliance with SOPs.Main job purposeProvide exceptional customer service to all PG Glass customers both internal and external in line with the Company’s High...

Call Centre Coordination:To answer calls within an effective time period.- Coordinating the daily running of the call centre.- Ensuring that all relevant communications, records and data are updated and recorded.- Daily, weekly and monthly targets of calls are met.Query Handling- Provide support in the assurance that all escalated customer queries and complaints are resolved in a timely manner.-...

JOB DESCRIPTION - TECHNICAL DISPATCH AGENT LEVEL 2 DEPARTMENT: CCC Customer Contact Centre REPORTS TO: Technical Supervisor BASED IN: Midrand JHB QUALIFICATION & EXPERIENCE: - Grade 12 - Customer Service oriented and experience - Coordinating Schedules & Appointments - Call Centre experience beneficial - Continuous Improvement experience beneficial JOB REQUIREMENTS & OTHER ATTRIBUTES: -...

JOBNUMBER iOCO03661- CONTRACT TYPE Permanent- CONTRACT TYPE:Hybrid The Role:We are looking for proactive and customer-focused Service Desk Agent to join our team. In this role, you will be the first point of contact for both new and existing customers, addressing a variety of support requests. Leveraging your strong product knowledge and excellent communication skills, you will deliver prompt,...

District Sales and Merchandising Agent Permanent Midrand Overview We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa. But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our...

Description: Contract Renewal: To effective collect outstanding debt and prevent Bad Debt for Vodacom Corporate, Business and Consumer collection portfolio and ensure that the accounts are paid when due To assist and empower other Vodacom Departments on Collections calls via Real- time Helpdesk in a Blended Contact Centre environment. • To minimise bad debt • To follow up on non-payments • To...

We are looking for Native Spanish Sales Agents from Colombia, Argentina and Venezuela Our client in the wellnessârelated E-Commerce sectoris looking for Call Center Agents to support the expansion of their customer base and sales operations. We are looking for a professional who can work according to the companys sales requirements and contribute to achieving sales targets. This role includes...

We are looking for an experienced Call Center Manager to run our customer service and sales campaign within our BPO. Responsibilities- Responsible for our new call centre in Randburg Johannesburg, South Africa- Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations- Work closely together with the sales organisation to attract...

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Applications welcome and NO EXPERIENCE IS REQUIRED FROM...

Company Description: About Deloitte Africa Consulting Services Innovation, transformation and leadership occur in many ways. At Deloitte Consulting, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help lead in the markets where our clients compete. Our professionals help clients identify and...

Applications are invited for the Customer Recovery Agent position to be based in Tembisa. PURPOSE OF THE ROLE: The Customer Recovery Agent will be the facilitator of the relationships between the business and the client, building an emotional connection with the brand and their customers, achieving customer centricity. Answering customer questions and addressing concerns. Problem solving and...

Introduction We are currently recuiting for an experienced Debt Collector / Inbound and Outbound to join our team. Duties & Responsibilities- Keep tracking outstanding debts- Plan course of action to recover owed money- Locate and contact debtors- Negotiate payoff deadlines and payment plans- Handle customers' questions or complaints- Build trust with debtors- Update account status and database...

Deposita a leading cash & payment solutions company, has a vacancy for a Client Liaison Officer based at our Head Office in Midrand, Gauteng reporting to the National Customer Support Manager. Primary responsibility is to ensure effective communication and coordination between the company and its clients regarding the use and maintenance of cash management devices. You are responsible for...

Overall Purpose of the job: To provide a superior service level to internal and external customers via all contact channels and media. Phone lists daily either outbound from landlines or working on dialler to achieve legit set sales or appointment targets with potential clients. Appointments can be either reconnections, new, upgrades, link ups or relocations. Minimum qualifications and...

Your responsibility is also to project a professional company image through voice and online interactions. Job Responsibilities: - Providing customers with the organization’s service and product information - Handling and resolving customer complaints regarding product sales to customer service problems. - Recording details of comments, inquiries, complaints, and actions taken - Manage and...

Overall purpose: To ensure that all staff members provide a superior customer service to internal and external customers via all contact channels and all media and ensure we retain as many clients as possible for the business.Function:To be able to lead and manage the customer service retention team across all reason of clients complaining/intending to cancel.To drive the following key...