Our client requires the services of a Delivery Assurance Manager (Advanced) Midrand/Menlyn/Rosslyn/Home Office rotation.- Amazing brand with innovative technology: - Excellent teams in Global team collaboration: - High work-life balance with Flexible hours: - Agile working environment POSITION:Until December 2026 EXPERIENCE: 4-6 Years related working experience. COMMENCEMENT:As soon as...
Job Description:The Senior Project Manager is a seasoned professional responsible for leading ITS’s most complex, strategic, or high-risk projects. With a proven track record of managing multi-phase or multi-location engagements, the Senior PM is trusted with clients and initiatives where clear communication, deep technical understanding, and high judgment are critical to success. In addition to...
Required Experience · 8-10+ years in enterprise backup operations, including 3-5 years in a leadership role managing teams of 5-10 engineers across multiple clients. · Hands-on expertise with Veritas NetBackup (upgrades, troubleshooting, replication), Commvault (CommServe migrations, encryption keystore management, database restores), and secondary tools like Veeam. · Proven track record...
Qualifications and Experience: - Matric plus relevant Bachelors Degree or Diploma in Information Technology, Business Management, or related field. - Minimum of 810 years experience in Service Delivery Management, including 5 years in a National or Senior Leadership capacity. - Strong knowledge of Risk Management, Governance, and Compliance frameworks. - Proven experience in managing large-scale...
Job Description The purpose of this role is to be responsible for the development of the Internal Audit IT plan for the Bank as well as the execution thereof. Some duties include: •To develop and record a risk-based plan for each engagement, including the scope, objectives, and timing and resource allocations. •To develop and update risk-based audit programmes for the allocated audit...
ROLE PURPOSE The Problem Management Specialist is responsible for ensuring the consistent and reliable delivery of IT services while managing the lifecycle of all problems to improve overall service quality. This hybrid role combines service assurance oversight with proactive problem management, including monitoring service performance, managing incidents and problems, conducting root cause...
Required Experience · 8-10 years in enterprise backup operations, including 3-5 years in a leadership role managing teams of 5-10 engineers across multiple clients.â · Hands-on expertise with Veritas NetBackup (upgrades, troubleshooting, replication), Commvault (CommServe migrations, encryption keystore management, database restores), and secondary tools like Veeam. · Proven track record managing...
Provide the architecture definition, integration and direction with regards to Enterprise Support Systems (ESS) with a focus on Enterprise Resource Planning (ERP), Human Resources Management Information Systems (HRMIS). Responsible for leading enterprise technology responses to disruptive forces by identifying and analysing the execution of change toward desired business vision and...
ServiceNow Business Analyst (Infrastructure Background) Location: Fully Remote Experience Level: 10+ years Job Overview: We are seeking an experienced ServiceNow Business Analyst with a strong background in IT infrastructure to join our dynamic team. The ideal candidate will have over 10 years of experience in business analysis, focusing on ServiceNow platform implementations, particularly in...
We are seeking a highly skilled and experienced Technical Team Lead to oversee and manage our IT backup environment for multiple clients. The ideal candidate will take ownership of backup infrastructure operations, lead a team of backup engineers, and ensure the seamless protection and recovery of client data in complex enterprise environments. Required Experience · years in enterprise backup...
Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary The Project/Program (Design) focus specializes in engineering operational projects/programs. Manages engineering, technical, and procurement...
Job Purpose: To ensure that Onsite SLA's with clients are met and that small projects get implemented, prepare SLA reports for SLA meetings and manage stock levels of Subcontractors. Responsibilities: - Customer Satisfaction - Ensure all newly created tickets get re-assigned nationally within 20 minutes from receiving tock. - Ensure all open tickets get updated on the CMBD every 2nd business...
Key purpose: The Managed Services (MS) Operations Manager operates as part of the Global Center of Excellence and is accountable for service delivery in the CoEs in the provision of the highest level of client satisfaction and the successful continuance of business operations within the company. They assist with the planning, building and support of delivering managed services and work with...
Provide the architecture definition, integration and direction with regards to Business Support Systems Responsible for leading enterprise technology responses to disruptive forces by identifying and analysing the execution of change toward desired business vision and outcomes. Develop and design the IT applications and technology roadmap to meet current and future business requirements for...
ROLE PURPOSE/FUNCTIONProvide comprehensive administrative and coordination support to Project Managers and the PMO team to ensure successful delivery of projects. This role focuses on maintaining accurate documentation, managing schedules, facilitating communication, and supporting governance processes, while adhering to Vodacoms project management standards. ROLE REQUIREMENT - Assist Project...
ROLE PURPOSE The Business Analyst plays a pivotal role in driving operational excellence, customer experience, and digital transformation within the Service Management domain. This role is responsible for obtaining, analysing, and documenting business requirements, identifying process improvement opportunities, and enabling data-driven decision-making through effective reporting and stakeholder...
ROLE PURPOSE The Availability & Capacity Management Specialist is responsible for the end-to-end operational execution and continual improvement of Availability and Capacity Management practices across Nexio's/Clients ICT services and infrastructure. The role ensures that IT services and supporting infrastructure are available, performant, and adequately resourced to meet current and forecasted...
ROLE PURPOSE/FUNCTION The Technical Officer provides first- and second-line technical support to Vodacom Business customers by assisting with incident logging, basic troubleshooting, ticket management, and customer communication across selected products and services. The role focuses on developing technical capability, delivering reliable customer support, and escalating issues appropriately,...
ROLE PURPOSE The Service Analyst plays a pivotal role in enabling data-driven service excellence across Vodacom Business Technology Solutions. This role supports proactive service management through advanced analytics, SLA governance, customer engagement, and continuous improvement. The ideal candidate combines technical acumen with business insight to elevate customer satisfaction and...
ROLE PURPOSE The Service Manager is accountable to the Manager: Service Management and performs the day-to-day operational and managerial tasks demanded by the process activities. In general, the Service Manager has: - Visibility at a management level within Vodacom Business and in the Customer environment - Awareness of the Customer's business priorities, objectives and business drivers -...