ROLE PURPOSE The purpose of this role is to support the development and execution of a real-time audit programme within the MSOC support organisation. The role is responsible for auditing the quality of customer-facing support interactions to ensure accurate, efficient, and compliant service delivery. The role will identify key areas for continuous improvement, assist in the implementation of...
Senior Data Analyst Introduction A leading company in the technology and telecommunications sector is seeking a highly capable Senior Data Analyst to join their South African team. This organisation provides internet and WiFi solutions to households, SMEs, and underserved communities nationwide. In this role, you will be expected to work independently, operate with minimal supervision, and...
Qualifications: - Education: Bachelors degree in Business Administration, Information Technology, Computer Science, or a related field. A Post graduate degree or relevant certification (e.g., BA Certification, PM) is a plus. - Experience: - 3-5 years of experience as a Business Analyst in IT/transformation projects. - Proven experience in requirements gathering, process analysis, and solution...
Hire Resolve's client is seeking a methodical and results-driven test analyst to identify and apply test procedures to ensure product quality. As a test analyst, you will be required to assess the functionality and feasibility of computer hardware and software to ensure that any flaws in the system are eradicated to provide product excellence prior to sales. To be successful as a test analyst you...
We are seeking a detail-oriented and insight-driven AI Quality Analyst to evaluate the performance of AI-powered customer interactions across voice and chat channels. This role focuses on ensuring that AI agents deliver accurate, empathetic, and business-aligned responses while continuously surfacing opportunities for model and workflow improvement. The ideal candidate will combine analytical...
Business Analyst (Expert) long-term contract ESSENTIAL SKILLS: - Strong business analysis skills including requirements elicitation, process mapping and gap analysis - Experience translating business requirements into clear technical specifications and user stories - Proven ability to define and prioritise acceptance criteria and testable requirements - Basic Knowledge in Java, AWS, cloud...
The opportunity Are you a strategic thinker who loves turning business challenges into smart solutions? We're looking for a Business Analyst who can translate business needs into powerful, effective solutions to ensure effectiveness of implementation as well as continuous improvement of existing solutions by collaborating with and acting as a link between different stakeholders. What you will...
Business Analyst IT Projects Contract duration: 12 months Location: Midrand Role Purpose: The Business Analyst is responsible for understanding the business needs, processes, and challenges of the organization to identify solutions that align with strategic goals. This role involves gathering requirements, analyzing and documenting business processes, and working closely with stakeholders,...
Job Overview As a Senior Technical Business Analyst, you will play a crucial role in bridging the gap between business needs and technology solutions. You will utilize your programming and writing skills to analyze, design, and implement systems that meet our clients' requirements. Customer Authentication Programme Solution Design: - Assist in designing solutions for integrating biometric...
Dis-Chem Pharmacies' in Midrand has an opportunity available for an Operations Analyst Integrated Health to join the Head Office team. The purpose of the role is to support the operational activities and reporting functions related to Healthcare funding, insurance, other financial services and related programmes. Assist with data preparation and analysis, process monitoring, customer service...
Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic See us at POSITION PURPOSE AND EXPECTATION: Senior IT Support Analysts are responsible for the delivery of quality Level 1 Operational Management to Retail Stores, Support Centres and Warehouses. They lead 24x7 shifts of IT Support Analysts as part of Lovisa's global Service Delivery function acting as the...
Company Description AICA Consultancy is a forward-thinking IT consulting firm that provides exceptional resource augmentation services across various expertise areas. These include data modeling, data engineering, business analysis, business intelligence, senior IT project management, data architecture, and solution architecture. AICA is committed to delivering high-quality services, helping...
Designation: Fund Analyst | Waterfall, Midrand, Gauteng | Permanent Category: Administration and Operations Job Level: Skilled technical and academically qualified workers, junior management, supervisors, foremen and superintendents Posted by: PSG Financial Services Posted on: 02 Dec 2025 Reference Number: POS03529 Closing date: 05-Jan-2026 Position...
Hahn Collections (Pty) Ltd is seeking to employ a Junior Data Analyst in their Midrand offices who will be responsible for:- Interpreting data and analysing results using statistical techniques and provide on-going reports.- Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.- Acquire data from primary or...
Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic See us at POSITION PURPOSE AND EXPECTATION: IT Support Analysts are responsible for the delivery of quality Level 1 and 2 technical support to Retail Stores, Support Centres and Warehouses. They work largely within their home time zone as part of Lovisa's global Service Delivery function to supporting IT...
Overview Job Title: Senior Financial Analyst – Financial Engineering Division: Group Finance Reporting to: Head: Strategic Finance & Provisions Location: Johannesburg, South Africa Job Summary: We are seeking an experienced and motivated Senior Financial Analyst to join our team in Johannesburg . As a Senior Financial Analyst, you will be responsible for providing strategic financial...
Qualifications: - Education: Bachelors degree in Business Administration, Information Technology, Computer Science, or a related field. A Post graduate degree or relevant certification (e.g., BA Certification, PM) is a plus. - Experience: - 3-5 years of experience as a Business Analyst in IT/transformation projects. - Proven experience in requirements gathering, process analysis, and solution...
ROLE PURPOSE The Business Analyst plays a pivotal role in driving operational excellence, customer experience, and digital transformation within the Service Management domain. This role is responsible for obtaining, analysing, and documenting business requirements, identifying process improvement opportunities, and enabling data-driven decision-making through effective reporting and stakeholder...
Hire Resolve's client is seeking a skilled Power BI Data Analyst to join their data analytics team. In this role, you will be responsible for designing, developing, and maintaining interactive Power BI dashboards and reports to provide valuable business insights to our stakeholders. You will work closely with cross-functional teams to understand their data needs and translate them into effective...
ROLE PURPOSE The Service Analyst plays a pivotal role in enabling data-driven service excellence across Vodacom Business Technology Solutions. This role supports proactive service management through advanced analytics, SLA governance, customer engagement, and continuous improvement. The ideal candidate combines technical acumen with business insight to elevate customer satisfaction and...