customer contact jobs in Milnerton

Dutch Speaking Customer Service Advisor (BPO/Contact Center) Cape Town, Western Cape, South Africa Job Openings Dutch Speaking Customer Service Advisor (BPO/Contact Center) About the job Dutch Speaking Customer Service Advisor (BPO/Contact Center) Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful...

A leading recruitment firm in Cape Town is seeking a Contact Centre Support Specialist to provide comprehensive administrative support and logistical coordination services. This role is crucial in executing support activities for the Customer Experience team, ensuring efficient operations in the contact center environment. The ideal candidate will work closely with leadership to enhance customer...

A consulting and services company in Cape Town is seeking an Entry-Level Coordinator for the Customer Care Voice-Inbound role. This full-time position involves promoting digital self-service options and assisting customers, resolving complaints efficiently, and running diagnostics to understand issues. The successful candidate will maintain data records, identify potential problems, and suggest...

- Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. - Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escape complex matters where necessary. - Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that...

About KeenAt Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative,...

Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

A leading customer service company in Cape Town is seeking an Operations Supervisor to support newly trained advisors and enhance customer service quality. Responsibilities include coaching teams, resolving escalations, and tracking performance. Candidates should have experience in a contact center, leadership skills, and knowledge of sales processes. This role offers opportunities for continuous...

A leading contact centre company in Cape Town is seeking an Operations Manager. This role involves planning and directing service delivery, while driving profitability and customer satisfaction. The ideal candidate will have strong leadership and communication skills, with over 2 years’ experience in contact centre management. Responsibilities include managing team performance, handling client...

ENVIRONMENT A leading Cloud Solutions company is on the hunt for a dynamic CCaaS Executive to develop and maintain a deep understanding of the group’s business, products and services, value proposition and market positioning, with specific expertise in the CCaaS and broader CX technology landscape. DUTIES Revenue acquisition and retention: - Develop and maintain a deep understanding of the...

Overview Job Overview: We are seeking a Contact Center AI Engineer to join our client's team. In this role, you will work closely with their contact center operations team to deploy and customize AI copilots for various use cases within contact center environments. You will be responsible for writing technical requirements, mapping customer needs, and conducting light integrations with contact...

A global customer service provider in Cape Town is seeking an Operations Manager for their contact centre. This role involves overseeing daily operations, ensuring compliance with standards, and driving continuous improvement initiatives. Ideal candidates will have a strong leadership background in call center operations and a commitment to exceptional customer service. The position offers hybrid...

WNS Cape Town, Western Cape, South Africa Role Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment...

About the job Contact Centre Agent (B2B Sales) Engage UK-Based Businesses and Drive Impact from the Heart of Cape Town Foreshore Cape Town | Full-time | R25,000 per month | 09:00 -17:30 (UK Time), Monday to Friday About Our Client Our client is a dynamic and growing international business headquartered in the UK, with a vibrant support office located in Foreshore, Cape Town. They specialise...

About the job Contact Centre Support Specialist Responsibilities: - The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team. - The role provides efficient,...

A global customer service provider in Cape Town seeks a Senior Manager to oversee contact centre operations. The role involves ensuring quality standards, managing performance of teams, and enhancing client relationships. Ideal candidates should have managerial experience, strong Excel skills, and a background in Business Process Off-shoring. This position offers a dynamic work environment in a...

A leading global Business Process Management firm is seeking a customer service representative in Cape Town. The role involves taking incoming calls from international customers, maintaining professional etiquette, and providing exceptional service in a fast-paced environment. Candidates should have at least a Grade 12 education and a minimum of one year of consecutive contact center experience....

A leading technology firm is seeking a Contact Center AI Engineer in Cape Town. In this role, you will deploy and customize AI copilots for contact center environments. Responsibilities include partnering with operational leads, mapping customer requirements, conducting integrations, and promoting AI-driven solutions. The ideal candidate will have a Bachelor's degree in a relevant field,...

About the job Swiss German Speaking Inbound & Outbound Customer Communication Specialist (BPO/Travel/Contact Center) Our client specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Fiji, South Africa and Peru and via their work from home colleagues Namibia. As an international, award-winning, multilingual contact...

Dutch Speaking Team Leader (BPO/Contact Center) About the job Dutch Speaking Team Leader (BPO/Contact Center) Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and sustainability, they deliver cutting-edge,...

Dutch Speaking Quality Assessor (BPO/Contact Center) Cape Town, Western Cape, South Africa About the job Dutch Speaking Quality Assessor (BPO/Contact Center) Our client is a leading global digital business services provider, recognized for its vast scale and local presence that enable impactful contributions to communities, clients, and the environment. With a commitment to innovation and...