customer experience specialist jobs in Modderfontein, Gauteng

A leading retailer in South Africa is seeking an Assistant Store Manager in Edenvale. This role supports the Store Manager in driving sales, achieving financial targets, and ensuring customer satisfaction. The ideal candidate will have experience in retail/FMCG and a relevant qualification, with strong financial management and communication skills. Join a dynamic team committed to service...

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About the Role: We're looking for a confident, friendly, and motivated Customer Outreach Specialist to join our team. You'll be contacting potential clients, introducing our services, and helping create new business opportunities — all over the phone and online. No experience is required; we provide full training. What You'll Do: - Contact potential clients via phone, and email. - Have friendly...

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to...

Location: Gauteng Regional Office, Lanseria, South Africa (hybrid with regular travel to regions and stores nationwide) Role Purpose To own the design, execution and continuous improvement of Cash Crusader s fully internal national Mystery Shopper Programme across all corporate and franchised stores, while building and maintaining a robust, transparent employee and store performance ranking...

ABOUT THE JOB: JOB PURPOSE Holds end-to-end accountability for the performance of assigned Portfolio and territory. Ensures the and implementation of a long-term sales strategy which focuses on maximizing market share, sales target achievement and maintain profitability objectives, in addition to provide best in class HCPs and patient's journey. KEY ACCOUNTABILITIES Sales KPI Achievement -...

Job Profile Summary- The Customer Experience Lead (CEL) is responsible for leading and executing work that contributes to the Store’s operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing...

Required Skills & Competencies: - Strong data analysis and reporting skills. - Experience with customer feedback and survey tools. - Knowledge of customer journey mapping and CX frameworks. - Analytical and problem-solving ability. - Excellent communication and stakeholder engagement skills. - Ability to translate data into actionable insights. - Process improvement mindset. Qualifications &...

The main purpose of the role: The Customer Experience Advisor is responsible for creating an effortless Customer Experience that will build customer loyalty and increase revenue by providing multi-channel products and customer support in a customer service/call centre environment. By using the organisation's website and other available tools, they must offer products and guide customers to...

One of the top banks in South Africa is seeking a Senior Manager Customer Experience to join their Marketing, Communication and Research department. Purpose - The Senior Manager Customer Experience will collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data driven KPIs. - They will have the responsibility for customer and governance aspects, as...

Looking at hiring the Head - Marketing & Commercial Customer Experience Excellence (CXE) for the Southern Africa region including South Africa and Sub-Saharan Africa. The incumbent will be responsible for translating the regional strategy into high-impact, compliant execution that grows the clients brands and elevates customer experience. You’ll steer go-to-market plans, distributor performance,...

Overview Boehringer Ingelheim is hiring the Head - Marketing & Commercial Customer Experience Excellence (CXE) for the Southern Africa region including South Africa and Sub-Saharan Africa. The incumbent will be responsible for translating the regional strategy into high‑impact, compliant execution that grows Boehringer Ingelheim’s brands and elevates customer experience. You’ll steer...

A leading retail company is seeking an Assistant Store Manager for their Menlyn Mall store. The ideal candidate will support daily operations, drive sales, and create a vibrant customer experience. Responsibilities include motivating team members to achieve targets, managing stock control, and maintaining visual merchandising. Candidates should possess previous leadership experience, strong...

A retail company in Johannesburg is looking for a dynamic Store Manager to lead customer-centric strategies and ensure profitability. The ideal candidate should have 5 to 10 years of retail management experience and strong business acumen. Responsibilities include implementing store strategies, driving sales performance, and fostering a customer-first culture. A proactive approach to team...

A leading African bank in Johannesburg is seeking a Design Director to drive customer experience and design thinking across projects. This role involves overseeing complex design projects, collaborating with senior leaders, and inspiring design teams to deliver innovative experiences. Ideal candidates will have a Bachelor's Degree in a relevant field, extensive experience in design, and the...

A leading homeware retailer based in Johannesburg is seeking a dedicated individual to manage daily administrative tasks and enhance customer service. This role involves efficient handling of customer queries and transactions, managing stock levels, and maintaining store standards. Applicants should have a Grade 12 education with over a year of experience in retail and administration, along with...

A leading retail company in Johannesburg is seeking an Assistant Store Manager to drive store performance and enhance customer experiences. The successful candidate will be responsible for operational management, inventory controls, and people management, ensuring compliance with company policies. Ideal candidates should have proven retail management experience, strong leadership skills, and a...

A leading retail company in Johannesburg is seeking an Assistant Store Manager to elevate their retail career. The ideal candidate will be a natural leader with experience in driving store performance and fostering team collaboration. A passion for technology and a customer-centric mindset are essential. This role offers an opportunity to inspire innovative solutions within the team while...

A leading global retailer is seeking a Store Manager for their Midrand location. In this role, you will cultivate a team-oriented culture, focus on customer service excellence, and drive business growth. The ideal candidate will have a strong background in retail management, with a passion for developing team members and enhancing customer experiences. Join a diverse team that values inclusion...

A leading retail company seeks an Assistant Store Manager for its Boksburg location. The role involves supporting store operations, maximizing sales through exceptional customer service, and ensuring staff motivation. Ideal candidates will have at least 1 year of retail experience, a Grade 12 qualification, and financial management skills. This is a permanent position offering a competitive...