Service Delivery Manager jobs in Mount Edgecombe

Key purpose: - The Service Delivery Manager is equally responsible for client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA) and other contractual obligations that are deemed necessary to the client. These obligations may reflect operational, commercial and legal obligations. - As the Service Delivery Manager for a client, these employees...

A leading customer engagement services company based in Durban is seeking a skilled professional to manage various projects and vendor relationships. The role requires strong organizational and analytical skills, along with a minimum of two years in offshore contact center operations. Exceptional communication abilities are crucial, and fluency in German is advantageous. The appointed individual...

JOB DESCRIPTION DUTIES AND RESPONSIBILITIES: Network Solutions and Delivery Lead: KZN Role purpose Own the customer-facing technical delivery lifecycle for network services, acting as the connective tissue between Sales, Service, Delivery/PMO, and Operations. Translate sales commitments and scopes into executable designs and delivery briefs, govern installations and changes to land cleanly,...

Job Description: Support warehouse operations by transporting materials over designated routes; ensuring safe operation of vehicles. Provide excellent customer service by making prompt and courteous deliveries of customer orders. Ensure that material loaded on the truck is as listed on the Ship Ticket and Delivery Manifest and is secured for safe transport from store to delivery location. Unload...

Management Consulting Service Manager iTECH Conseil Canada Inc. Location Ottawa, ON Salary 52.50 hourly / 40 hours per week Full time Morning, Day Starts as soon as possible Languages English Education Bachelor's degree Experience 3 years to less than 5 years Work must be completed at the physical location. There is no option to work remotely. Work setting Re Location costs covered by...

Key purpose: The candidate will be responsible for systems and process management, resource management, shift management, compliance, efficiency management and service excellence. Duties and responsibilities: - Ensure the accuracy of daily/weekly/monthly reporting statistics to your manager. - Ensure that resources are trained to effectively deal with account queries, audit queries, account...

Job description: Role The Customer Services Manager will have a national responsibility to manage, anticipate and improve the customer experience from CMA CGM in South Africa and Botswana. Primary responsibility entails building and managing a customer services team, which receives all import and export customer queries, and ensure resolution to customers within the agreed turnaround times....

Job Title: Customer Support Manager Location: Umhlanga, KwaZulu-Natal, South Africa (Remote or hybrid working options will be considered) Company: Playa Bets – Online Sports Betting & Casino Reports to: Operations Manager About Playa Bets Playa Bets is a dynamic and innovative iGaming company specializing in online sports betting, casino games, and virtual gaming experiences. Based in...

ROLE PURPOSE - Ensure infrastructure services are maintained and operational to service standards specified. - Maintain availability of assets and building in accordance to specified standards. - Support the planned maintenance programme in order to ensure business continuity incurs minimum downtime. - Proactively manage the maintenance process and identify potential equipment / asset failure or...

A dynamic retail company seeks a results-driven Store Manager in Umhlanga Rocks. This role requires a proven background in retail management and strong leadership abilities. You will drive store performance, ensure exceptional customer experiences, and foster staff development. The ideal candidate must possess excellent communication skills and a passion for retail excellence. This position...

1.1 PURPOSE OF JOB To contact customers and provide telecommunication services. To deal with complains and handle queries. 1.2 KEY RESPONSIBILITIES- Promptly respond to customers in an enthusiastic, courteous and efficient manner, using advanced communication skills to control a call, listen and target the objective of the individual customer- Efficiently complete customer requests and provide...

Academic Delivery Manager – Durban, KZN Our client, a reputable higher education institution, is seeking an experienced Academic Delivery Manager to ensure academic excellence, drive quality at source, and lead key academic deliverables across programmes. Key Responsibilities: Oversee timely delivery of assessments, lesson plans, and teaching materials Ensure academic quality and compliance...

Senior Manager - Business Transformation: Transformation Design & Delivery across Public Services, Financial Services and Retail sectors Are you a growth accelerator? Are you passionate about helping some of the world’s largest and most successful companies achieve purposeful growth? EY is helping our clients solve difficult problems and achieve their growth ambitions. We believe that our value...

Functieomschrijving Do you want to be part of a great company that has been around for many years? Do you want to make an impact on your clients' businesses and increase your career prospects? Apply for this Client Delivery Manager role! The Client Services - Client Delivery Manager takes responsibility for the overall management of a client contract. They support the business and protect the...

A leading software company in the gaming/fintech space seeks an experienced Software Engineering Manager to lead a high-performing team in Durban. You will be responsible for the end-to-end delivery of innovative software products, guide technical execution, and develop talent. The ideal candidate has 8-10 years of software engineering experience, including leadership roles, and a hands-on...

The RoleWe are looking for a Lead Delivery Manager (aligned to SFIA - Level 5) to join our growing team and lead the successful delivery of key client projects.- This is a hands-on role that requires a pro-active, organised, and collaborative individual who can drive delivery excellence across multiple teams and projects.- For this role you need to be able to demonstrate that you can lead the...

Guest Services Liaison | Luxury Hotel | Umhlanga ️ Kendrick Recruitment is seeking a well-presented and service-driven Guest Services Liaison to join the team at a luxury hotel in Umhlanga. This role requires a polished individual with excellent interpersonal skills who can provide outstanding service and ensure an exceptional guest experience . Key Responsibilities Welcoming guests and...

Description To drive sales performance by applying established processes to achieve individual targets within the assigned area. Build and sustain strong customer relationships through effective engagement and exceptional service delivery. Contribute to team success by consistently meeting objectives and supporting a superior customer experience. Hello Future External Sales and Service Advisor...

A leading recruitment firm is looking for a Service Delivery & Project Manager in Durban, South Africa. This role involves maintaining strong relationships with customers and delivering excellent service quality. The candidate must have a project management certification, a minimum of 5 years' experience in IT service delivery, and 2 years in project management. Responsibilities include managing...

Kura are looking for an experienced Customer Service Advisor - UK retail campaign to join our team in Mount Edgecombe!As the UK’s largest independent outsourcing company, we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, a well-developed recognition programme, and loyalty awards for tenure. Our unique...