service excellence jobs in Parow

A leading service provider in Cape Town seeks a Service Delivery Manager to oversee team performance, ensure operational excellence, and maintain high staff engagement. The role requires substantial management experience, ideally in a BPO environment, and involves coaching Team Managers to deliver top-tier customer service. Candidates must have a Matric qualification, proficiency in Excel, and...

A prominent hotel in Cape Town is seeking a highly organized Food & Beverage Administrator to provide essential administrative support to the Food & Beverage team. This role involves managing communications, maintaining accurate records, and ensuring service readiness. Candidates should have at least 1 year of experience in a similar role, strong attention to detail, and excellent communication...

A leading hotel chain in Cape Town seeks a Front Desk Agent to enhance guest experiences. The ideal candidate will manage check-ins, assist guests with requests, and ensure payments are processed accurately. You should have excellent communication skills and a background in customer service. Experience in hospitality and supervisory roles are preferred. Join us to contribute to an inclusive,...

A leading retail company in Cape Town is seeking an Assistant Store Manager to support the Store Manager in driving sales and ensuring exceptional customer service. The ideal candidate will have a minimum of 2 years of experience in retail/FMCG operations and a Grade 12 qualification. An understanding of financial management and customer service excellence is essential for this role. This...

A leading recruitment firm in Western Cape is seeking an experienced Claims Department Manager to oversee superior claims service and build strong relationships with service providers. The ideal candidate will have over 8 years of experience in short-term insurance claims with a minimum of 3 years in a managerial role. Responsibilities include ensuring compliance with service level agreements,...

A leading global company in Cape Town is seeking a Team Leader to oversee front office agents and ensure exceptional service across all channels. Key responsibilities include managing and motivating the team, monitoring performance against key metrics, and fostering a high-performing environment. The ideal candidate will have proven experience in a leadership role and strong coaching skills to...

A global leader in customer experience solutions is seeking an Associate Director of Operations in Cape Town, South Africa. This role involves optimizing operations and leading teams to ensure industry-leading customer service. The ideal candidate should have a minimum of 5 years of experience in a senior Operations Manager role, strong communication and negotiation skills, and expertise in...

🎓 Design & deliver engaging soft-skills, communication and customer-service training 🔁 Continuously refresh training content and coaching plans 🧾 Lead the Ops QA team (coach development, calibration, and quality standards) 📊 Analyse customer communication trends and implement solutions to improve clarity, tone and efficiency ✌🏻 Report directly to the COO 📍 V&A Waterfront, Cape Town (on-site) Who...

Duties & Responsibilities Be responsible for the overall accounts payable process and main point of contact with all suppliers for multiple entities including payroll journals, processing cash and bank transactions; prepare VAT declaration and WHT returns, accounts payable reporting and drive improvement projects. Desired Experience & Qualification Bachelors degree and previous experience in a...

Client Service Administrator An established and professional utilities management group is looking for a Client Service Administrator to join their team based in Bellville North, Cape Town. Duties & Responsibilities - Providing a high standard of client service. - Resolving customer queries and requests from incoming calls and email correspondence. - Fax and email accounts to clients on...

Job ID:18178Position Type:Full-TimeJob Function:Services & OtherWorkplace Type:Division:TFG Financial ServicesProvince:Western CapeLocation:Cape Town NorthSuburb:Parow (Parow)Position Description:A challenging opportunity exists within the Credit Services Department for a dynamic and assertive individual with a willingness to learn. Your responsibilities would include: - Ensuring achievement of...

A leading recruitment agency in Cape Town seeks a Sales Supervisor to manage and motivate the Sales Floor Team. The role involves ensuring team adherence to operating procedures, leading performance management, and driving service delivery. Ideal candidates will demonstrate strong organizational and problem-solving skills, have excellent communication abilities, and must be flexible to meet...

A financial services company in Cape Town is seeking an Accounting professional responsible for maintaining accounting records, processing VAT transactions, and preparing management accounts. The ideal candidate will hold a Financial Accounting degree or diploma and possess strong Excel and communication skills. The role requires attention to detail and the ability to multitask. This position...

A leading recruitment agency is looking for an individual with 1 - 2 years of experience in Personal and Business Banking. The role involves engaging customers, driving service excellence, and processing various banking transactions and requests. Ideal candidates will have a solid understanding of bank processes and experience in a branch banking or contact center environment. This opportunity is...

Assistant Vice President - Quality Excellence EXL - Cape Town, Western Cape, South Africa Posted 1 day ago. Be among the first 25 applicants. The candidate will lead the Quality Excellence Insurance vertical, interfacing with colleagues across all levels; ensure implementation of a quality management framework for each client within P&C areas and drive quality control and assurance...

A leading hospitality services company seeks a qualified Head Chef in Cape Town, South Africa. The role is hands-on, ensuring high standards in food production and hygiene. Key responsibilities include supervising kitchen staff, maintaining stock levels, and ensuring timely meal preparation. The ideal candidate will have experience in similar roles, excellent management and communication skills,...

A leading quick-service restaurant chain located in Cape Town is seeking a highly experienced Functional Head of Logistics to manage and optimize supply chain and logistics operations. This pivotal role will ensure cost efficiency and service excellence, requiring 10–15+ years of logistics experience, particularly in QSR or FMCG sectors. The ideal candidate will demonstrate proven leadership in...

A leading fast food company in Stellenbosch is seeking a motivated supervisor to provide effective leadership and support to team members. The ideal candidate will have at least 2 years of supervisory experience in the fast food industry, strong communication skills, and the ability to manage shifts effectively. Responsibilities include ensuring product quality, driving customer service...

A well-known retail company in Cape Town is looking for an Assistant Store Manager to support the Store Manager in driving sales and ensuring service excellence. The ideal candidate should have at least 2 years of experience in a retail/FMCG environment, a strong understanding of financial management, and the ability to motivate a team to achieve targets. This role requires effective management...

A prominent retail company is seeking a DC Supervisor Receiving in Cape Town. This role requires strong leadership skills to manage a logistics team and ensure adherence to policies while achieving productivity targets. The ideal candidate will have at least 3 years of experience in a logistics environment and possess relevant qualifications. You will be responsible for daily reporting, planning...