The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice...
Our Client A Global tech firm is seeking a Senior Helpdesk Technician to join their team in Pretoria on a contract basis. They offer stability, growth, attractive rates and a great working environment. Job Summary The Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians,...
Minimum Requirements: - Matric - Own reliable vehicle + Valid Driver’s Licence - Diploma in Information Technology / IT Management (advantageous) - Oracle background / experience - Database experience - Linux experience (RedHat, Debian or similar) - Networking experience - A+ and N+ qualification or equivalent experience - MS Word & Excel proficiency - Strong problem-solving and troubleshooting...
Job Summary The Senior Helpdesk Technician provides advanced technical support to end-users, ensuring efficient resolution of IT-related issues. This role involves mentoring junior technicians, managing escalated tickets and contributing to system improvement. Responsibilities - Serve as the primary escalation point for complex technical issues across hardware, software and network...
Are you passionate about technology and helping others? Join our dynamic team as an IT Helpdesk Technician! We’re looking for driven individuals who thrive in a fast-paced environment and love providing exceptional customer support. Key Responsibilities: Provide first-level support for hardware, software, and network issues Assist users with troubleshooting and resolving technical...
Minimum Requirements: Matric Own reliable vehicle Valid Driverâs Licence Diploma in Information Technology / IT Management (advantageous) Oracle background / experience Database experience Linux experience (RedHat, Debian or similar) Networking experience A and N qualification or equivalent experience MS Word & Excel proficiency Strong problem-solving and troubleshooting abilities Experience with...
Key Responsibilities - Infrastructure & Systems: Manage servers, endpoints, networks, and software; drive performance, uptime, backups, and DR. - Cybersecurity & Compliance: Implement firewalls, antivirus, and data-protection controls; conduct risk assessments and audits; ensure POPIA compliance. - Applications: Support practice management systems (e.g., LexisConvey, AJS, GhostPracticeor...
Job Description/Duties: · Logging Support Calls on Manage Engine Service Desk (our ticketing system). · Assisting Customers with First Line Support Issues on VSAT, Fibre, LTE, Wireless. · Assisting Installers with Installations (Remote Support) if needed. · Escalating Calls to Second Line Support or Vendor. · Data Usage Reports. · Following and Maintaining call logging procedures. · Fault...
Job Summary: The Support Technician, Tier I serves as the first point of contact for customers and employees seeking technical assistance. This role is responsible for answering support calls, responding to emails and chat inquiries, and troubleshooting basic IT issues. The ideal candidate has strong customer service skills, a basic understanding of IT systems, and the ability to resolve common...
5years- Actively seeks out IT trends that are in the market to keep relevant- Maintaining strong internal cross-departmental relationships- Prepare PC and system process documentation- Design, develop, implement, and maintain IT support helpdesk structure to deliver a reliable, high-performance SLA.- Ensure systems comply with industry standards and Corp policies- Maintain all mobile solutions...
Purpose of the Job:To provide administrative and secretarial support to the Governance, Risk and Assurance Department. The person appointed to this position will report to the Senior Manager. Key Performance Areas: - Provide secretarial support to the Senior Manager and Chief Risk Officer, including diary management, screening of calls, client enquiries, etc.- Plan and arrange departmental...
Provincial Service Centre Technician -Data.FI South Africa Consultant Palladium implements the U.S.funded Data.FI award, a $180 million, 5-year global project serving as the U.S. Government’s primary mechanism for data, technology, and health information systems to support HIV activities across strategic PEPFAR countries. Data.FI accelerates data utilization, and strengthens health information...
About CWS Position Title: Senior Information Security Officer Reports To: Information Security Coordinator Supervises: None Division: CWS Africa Department: Administration, Information Technology Team: South Africa Job Location: Pretoria, South Africa Grade Level: 7, National Introduction : Church World Service (CWS) is a not-for-profit, faith-based organization transforming...
Position: IT Support Technician Location: Pretoria Reporting to: IT manager Is technology your soulmate? Do you speak fluent geek? Are you socially adept and inspired by problem-solving? Raise your hand if that’s you because we’re hiring! We are looking for a skilled IT Support Technician who prides themselves in ensuring that the group of companies have access to reliable hardware and...
Duties and responsibilitiesEnsure technology is accessible and equipped with current hardware and software- Troubleshoot and install hardware, software and network operating system- Troubleshoot and install mobile phones and tablets- Provide orientation to new users of existing technology- Train staff about potential uses of existing technology- Provide recommendations about accessing information...
UP Professional and Support:- FACULTY ECONOMIC AND MANAGEMENT SCIENCES- DEPARTMENT OF ACCOUNTING- DEPARTMENTAL ADMINISTRATOR B- PEROMNES POST LEVEL 10-- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development.RESPONSIBILITIES:- The incumbent will be...
Key Accountabilities or Principal Responsibilities Primary Duties Manage designated site: - Waste Management - Cleaning, Hygiene & Pest Control - Indoor Plants - Events Management - Boardroom management (including boardroom bookings) - Manage staff and sub-contractors - Manage contractors - Client liaison - Invoicing submission and control - Management Reports - Manage and co-ordinate general...
Overview: Our client in the automotive sector is looking to employ a IT Analyst responsible for ensuring continuous operation of the company’s IT systems in the plant by supervising the ICT infrastructure hardware and software that support the Warehouse Management System, ERP, MES and other systems in the day to day business operations and develop custom applications for the company. Minimum...
An established company within the financial sector is seeking to hire a highly skilled and experienced Service Desk Lead to join their team. This is an excellent opportunity for an individual with excellent verbal and written communication skills to grow their career within a reputable organisation. Your: Education: - Matric - Relevant IT diploma or degree - Minimum of 5 years helpdesk...
To strategically oversee and ensure the effective execution of office, furniture, and vehicle maintenance operations, with a focus on optimising turnaround times, operational efficiency, and compliance with quality standards. The role includes managing the procurement process by overseeing the selection and performance of service providers in alignment with the Firm’s B-BBEE compliance protocols....