Overview Job Overview Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, 33 Baker Street To log and process fleet maintenance (e.g. vehicles and all other asset classes) quality authorisations, by diagnosing technical reports submitted by customers, dealers and franchise centres. To engage with customers and merchants by negotiating and making sound...
To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the Group’s reputation, thereby ensuring an increase in sales both online and in-store. Job Description: - Assist with managing the various queues within the Freshdesk environment, including but not limited to Online Shopping, Social Media and Email Correspondence. - Resolving...
Contact Centre Consultant DFP Recruitment South Brisbane, Brisbane QLD (Hybrid) Customer Service - Call Centre (Call Centre & Customer Service) Full-time AUD 58000 - 62000 per annum Are you ready to embark on an exciting career journey with an organization that truly values its staff, customers, and the wider community? Look no further! Our client is on the lookout for passionate...
MAIN PURPOSE OF JOB To deliver world-class service to all Mediclinic patients, clinicians and general callers by supporting and fully resolving their queries through various channels, primarily over the telephone. KEY RESPONSIBILITY AREAS Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved Personal...
Introduction Disclaimer- As an applicant, please verify the legitimacy of this job advert on our company career page. Role Purpose Requirements: - Matric or equivalent - Business related qualification - Product training - Proficient in English and another official South African language (e.g. Afrikaans, Zulu, Xhosa etc.) (preferred) - MS Office Suite (Word, Excel) - Business Area-specific...
A leading insurance provider is seeking a Team Manager to oversee consultants within the contact centre in Johannesburg. This role focuses on ensuring performance targets are met, fostering exceptional customer service, and mentoring team members for professional growth. The ideal candidate will have a National Diploma, experience in short-term insurance, and a proven record in people management....
Join to apply for the Direct Financial Advisor Contact-Centre role at Old Mutual South Africa Let's Write Africa's Story Together! Minimum Requirements - Grade12 (Matric) - A clear criminal and credit check - Proven computer literacy and digital dexterity - Excellent communication skills (written and verbal) Skills - Building Trust - Consultative Selling - Customer Feedback Management -...
Operations Trainer - Utilities Contact Centre WNS Cape Town, Western Cape, South Africa Operations Trainer - Utilities Contact Centre WNS Cape Town, Western Cape, South Africa Company Description Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence...
Operations Trainer - Automotive Contact Centre - Full-time WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...
A global customer service provider in Cape Town seeks a Senior Manager to oversee contact centre operations. The role involves ensuring quality standards, managing performance of teams, and enhancing client relationships. Ideal candidates should have managerial experience, strong Excel skills, and a background in Business Process Off-shoring. This position offers a dynamic work environment in a...
Requisition details REQ: 142948 Application closing date: 14 November 2025 Location KwaZulu-Natal: - Nedbank Park Square Campus Umhlanga Rocks Durban North Nedbank clusters Successful candidates will be placed in roles across the following areas: Nedbank Contact Centre: Personal and Private Banking Duration YES Youth Fixed-term contract for 12 months. Remuneration This opportunity...
Are you a young, passionate, and tech‑savvy person with excellent communication skills? Our client, a national emergency medical services company, is looking for new talent to support their contact centre team in Rivonia, Johannesburg during peak periods. This presents a great opportunity for a young individual who recently completed high school and is seeking part‑time shifts in a dynamic and...
A leading recruitment firm in Cape Town is seeking a Contact Centre Support Specialist to provide comprehensive administrative support and logistical coordination services. This role is crucial in executing support activities for the Customer Experience team, ensuring efficient operations in the contact center environment. The ideal candidate will work closely with leadership to enhance customer...
A dynamic BPO service provider is seeking an HR Specialist to oversee HR functions in Cape Town's Contact Centre sector. The role involves client relationship management, performance monitoring, and ensuring compliance with HR policies. Candidates should have a Matric and HR degree/diploma, along with 3-5 years of HR experience. Strong inter-personal and communication skills are essential for...
A global customer service provider in Cape Town is seeking an Operations Manager for their contact centre. This role involves overseeing daily operations, ensuring compliance with standards, and driving continuous improvement initiatives. Ideal candidates will have a strong leadership background in call center operations and a commitment to exceptional customer service. The position offers hybrid...
About the job Contact Centre Support Specialist Responsibilities: - The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team. - The role provides efficient,...
Overview Job Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications Qualifications and Experience - Previous Mid/ Senior Managerial experience (Essential) - Previous US working experience - Sales Through Service background is...
WNS Cape Town, Western Cape, South Africa WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in...
Process Trainer - Insurance Contact Centre (US Hours) WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry...
Operations Trainer - Automotive Contact Centre Operations Trainer - Automotive Contact Centre Company Description Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial...