Guest Experience Expert (At Your Service Agent) - Protea Hotel Fire & Ice! by Marriott Cape Town Cape Town, South Africa Job Description POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide...
A hospitality company in Cape Town is seeking a Receptionist to deliver a warm and professional welcome to guests. This role entails managing check-in and check-out procedures, addressing guest inquiries, and ensuring a seamless experience throughout their stay. The ideal candidate will possess exceptional communication skills, a service-oriented attitude, and previous front desk experience. A...
What are we looking for? In your new role, you will be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Minimum 6 months experience in a front office or concierge department - Experience in a 5 star environment - A passion for contributing to and enhancing guest...
Job Summary : We are looking for a socially focused team player with high attention to detail who can operate in a constantly changing environment under pressure to welcome guests and see to their needs throughout their stay. Organisational Positioning: · Department: Front Office · Reporting to: Front Office Manager · Location: The Twelve Apostles Hotel Premises Minimum Experience or...
POSITION SUMMARY Function Reporting directly to the Guest Services Duty Manager, the successful incumbent is expected to provide and maintain the quality and standards of the Westin Cape Town within a pressurized environment and in accordance with Marriott International Hotels Policies and Procedures. Required Experience & Qualifications An appropriate recognised qualification would be...
A leading travel technology company in Cape Town is seeking a Booking Agent to handle bookings and assist guests with queries. The ideal candidate will have a strong customer service background and exceptional communication skills. This position involves managing booking processes and providing excellent customer support in a fast-paced environment. Flexible hours are required, including weekends...
Responsibilities - Welcome guests and manage check‑in and check‑out - Answer guest questions and handle concerns in a calm and professional way - Assist with billing queries and explain hotel services clearly - Answer phones, manage emails, and handle bookings using Semper - Keep guest records updated, including preferences and special requests - Build strong relationships with guests and...
A high-volume hotel in Cape Town is seeking an enthusiastic and service-driven Hotel Receptionist / Guest Experience Agent to join the Front Office team. This role is guest-facing and operational, requiring strong systems skills, excellent communication, and the ability to remain professional and welcoming in a fast-paced hotel environment. The position is ideal for someone who enjoys daily...
Luxury 5* Hotel based in Dubai is looking for a Guest Experience Agent. The Guest Service Agent will be responsible for managing guest interactions from arrival to departure, handle tasks like check-ins/check-outs, assisting with reservations, and resolving complaints. The ideal candidate will have customer service skills, pay attention to detail, able to multitask and the ability to handle...
Temporary Guest Experience Agent(16288) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every...
A renowned hospitality company seeks a G.O Front Desk Agent in Polokwane, South Africa. Responsibilities include welcoming guests, managing check-ins and check-outs, and ensuring excellent customer service. Ideal candidates will be sociable, helpful, and multilingual, with a knack for building relationships. This position also offers access to amenities and activities provided by the company,...
Job Number 23127846 Job Category Rooms & Guest Services Operations Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management Function Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable...
A leading hospitality recruitment provider is seeking a Porter/Cleaning Assistant in Hermanus, Western Cape. The ideal candidate will assist guests with luggage and support housekeeping duties during busy periods. This physically active role requires flexibility to work various shifts and provide excellent service. Candidates should have a background in hospitality and be reliable, punctual, and...
A leading hotel group in Cape Town is seeking a Guest Relations Manager to oversee all aspects of guest interactions. The ideal candidate will have a Matric qualification, previous Front Office experience, and excellent English communication skills. Responsibilities include managing guest feedback, ensuring staff adherence to hospitality standards, and maintaining efficient communication with...
A renowned resort company in Gqeberha is seeking a Front Desk Agent who is sociable and helpful to connect with guests. The role involves managing guest arrivals and departures, ensuring compliance with health and safety rules, and collaborating with internal departments. The ideal candidate must be multilingual and adept at providing personalized service. This position offers a dynamic work...
A leading hotel chain in Cape Town seeks a Front Desk Agent to enhance guest experiences. The ideal candidate will manage check-ins, assist guests with requests, and ensure payments are processed accurately. You should have excellent communication skills and a background in customer service. Experience in hospitality and supervisory roles are preferred. Join us to contribute to an inclusive,...
A hospitality recruitment firm is seeking a Front Office Manager in Durban to oversee reception and guest services, manage reservations, and ensure compliance with operational procedures. The ideal candidate will have 3 to 5 years of experience in a hotel environment with strong leadership and organizational skills. Responsibilities include managing guest arrivals and departures, overseeing staff...
A hospitality company is looking for a Welcome & Service Supervisor in Durban. You will connect with guests, assist in reception management, and ensure quality standards are upheld. Multilingual candidates are preferred, as you will engage with international guests. The role involves training the reception team and controlling guest requests. If you're sociable and attentive, this is a great...
A leading hospitality company in Cape Town seeks a dedicated team leader to oversee service quality and guest satisfaction. Responsibilities include ensuring staff cooperation, monitoring dining areas, and conducting inventories. Ideal candidates possess a high school diploma, 2+ years of related experience, and strong communication skills. This position offers opportunities for career...
A leading hospitality brand in Polokwane is seeking a Welcome & Service Supervisor to connect with guests and manage reception operations. This role requires strong customer service skills, multilingual capabilities, and the ability to train a team. You will assist the Reception Manager in ensuring smooth operations while promoting internal sales and maintaining quality standards. This...