Senior Customer Service Manager jobs in South Africa

Position overview: To lead and develop the full Customer Service function for the business, owning customer engagement strategy, operational excellence, performance reporting, escalation leadership, and cross‑functional improvement initiatives. This role requires strategic leadership, excellent communication, strong execution, and the ability to drive results in a demanding...

Main Responsibilities - Oversee and ensure the bellow is followed - Generating Job Cards (Local / Export /Distributors) - Generating Quotations (Local / Export / Distributors) - Generating Sales orders (Local / Export / Distributors - Generating costing sheets (Local / Export / Distributors) - Calculating freight costs (Local / Export / Distributors) - Offer a professional service and update...

Why join Stryker? Looking for a place that values your unique talents? Discover Stryker's award-winning culture. We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location...

You are an ideal candidate if: - you have experience in Customer Service/B2C Sales for at least 1 year; - you have a strong command of the English language; - you have worked in a semi-senior position or worked as a Manager Assistant before; - you are tech-savvy (MS Office, Google Workspace). Main tasks: - participate in outdoor promotion campaigns, support affiliate marketing strategies to...

Senior Customer Service Agents Wanted Responsible for supporting all inbound and outbound customer interactions for all supported contact centre channels in a friendly, knowledgeable and professional manner. Based in Brackenfell. --------------------------------------------------------------- Working hours:40 hour work week scheduled any five days from Monday to Sunday (shift work between 8am...

Gauteng, JHB - Northern Suburbs- Market related Hourly Cost To Company (Market related) Our client in the Consulting Industry requires the appointment of a Senior Customer Engagement Customer Service Consultant for a period of Seven (7) months with the following experience: - Certifications in Dynamics 365 for Customer Service - A highly experienced professional responsible for implementing...

MSA Outsourcing Solutions is a South African based Company focused predominantly in staffing for USA based clients. We provide high caliber staff, filling various roles in a multitude of industries across the USA. Our turnaround time is expedient and everything is expected yesterday. We are seeking a Senior Customer Service Agent with 5 years of experience, to work hand-in-hand with our USA...

Senior Healthcare Customer Service Representative – Nights-049VT Description Your potential has a place here with TTEC's award-winning employment experience. As a Senior Healthcare Customer Service Representative , working on site in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment...

Your potential has a place here with TTEC's award-winning employment experience. As a Senior Healthcare Customer Service Representative, working on site in Cape Town, South Africa, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. What You’ll Do You are that person that everyone...

Our client a leader in the steel industry is seeking a highly experiencedSenior Customer Service Consultant to join their team based in Cato ridge MINIMUM REQUIREMENTS - Grade 12 - Bachelor's degree in Commercial or equivalent Diploma - Qualifications: Data analytics or IT an added advantage - 5 to 6 years in a Steel Industry or similar environment MAIN JOB FUNCTIONS - Oversee Customer...

PG Glass is the largest network of Shatterprufe windscreens and Armourplate toughened automotive glass Fitment Centre's in South Africa, as well as the largest repairer and installer of glazing and building glass products in Southern Africa. Main Job Purpose To manage the front desk of a Fitment Centre by providing professional operational support and general business guidance to customers and...

Responsibilities-- Daily management of client-specific tasks.- Daily communication with clients and tutors (you will need to be on the phone for a minimum of 80% of your day)- Build relationships with clients and tutors to ensure that they have a surprisingly good experience with us- Daily communication with our internal admin support team to keep client accounts up to date- Arrange lesson plans...

Customer Service Manager | Durban | Permanent This is a rare opportunity to build and lead a national Customer Service function from the ground up. You ll take ownership of service performance end-to-end, embedding consistency, accountability, and excellence across a complex, multi-branch operation. Reporting to senior leadership, this role is responsible for establishing a centralized Customer...

Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...

Job Title: Customer Service Manager Location: Cape Town (Head Office) – with travel to Johannesburg as required Reports to: General Manager of Operations Position Overview Stingray is seeking a highly experienced Customer Service Manager to lead our national customer service operations. This role oversees a high-volume, multi-channel service environment, managing both Cape Town and Johannesburg...

ENVIRONMENT: A rapidly expanding organization operating in the utilities, engineering services and water management sector is seeking an accomplished Customer Service Manager to lead and elevate its B2B customer service function. You will play a central role in shaping service standards, developing CRM capabilities, supporting account management teams, and ensuring seamless delivery across...

Location: Gauteng Regional Office, Lanseria, South Africa (hybrid with regular travel to regions and stores nationwide) Role Purpose To own the design, execution and continuous improvement of Cash Crusader s fully internal national Mystery Shopper Programme across all corporate and franchised stores, while building and maintaining a robust, transparent employee and store performance ranking...

5+ years of working cross functionally with tech and non-tech teams experience - 5+ years of team management experience - 5+ years of cross functional project delivery experience - 5+ years of program or project management experience - Experience defining program requirements and using data and metrics to determine improvements Amazon has built a reputation for excellence with recent examples...

Purpose of the Job:As the Shoprite Group expands both its traditional supermarket and digital commerce online services across brands, the Customer Contact Centre (CCC) is a key customer experience differentiator for the Group. The purpose of the Customer Service QA & Training Manager role is to co-design, develop and deliver robust customer quality assurance frameworks, processes, and guidelines...

You are an ideal candidate if: - you have experience in Customer Service/B2C Sales for at least 1 year; - you have a strong command of the English language; - you have worked in a semi-senior position or worked as a Manager Assistant before; - you are tech-savvy (MS Office, Google Workspace). Main tasks: - participate in outdoor promotion campaigns, support affiliate marketing strategies to...