A forward-looking organization is seeking an experienced Senior Service Delivery Manager to oversee IT service delivery across infrastructure and applications in Middelburg. In this role, you will establish governance and best practices, manage vendor SLAs, and lead continuous improvements to enhance customer satisfaction. The ideal candidate has a Bachelor's degree in IT or Business, at least 7...
HR Continuous Improvement and Operations Project Assistant Manager Location: Johannesburg Other locations: Primary Location Only The opportunity Join the Africa HR Enablement team as a HR Continuous Improvement and Operations Project Assistant Manager. The HR Continuous Improvement and Operations PM will: - Support and manage a portfolio of Talent initiatives and projects aimed at...
A leading retail company in Cape Town seeks a Store Support Executive to enhance business processes and improve customer service. The ideal candidate will possess a Business Management qualification and over 10 years of experience in retail operations. Key responsibilities include developing process improvements and managing customer service feedback. This permanent role offers a competitive,...
A leading technology and service consulting company in Johannesburg is seeking a Training Lead to empower staff through effective training and facilitate communication within the team. You will conduct training sessions aimed at improving performance metrics and ensure new hires are equipped with the necessary skills for success. A successful candidate will possess excellent data mining skills...
Astral, a leading South African integrated poultry producer, has a Continuous Improvement Officer opportunity, in the Service Department at County Fair, Primary Processing Plant in Fisantekraal. The purpose of the Continuous Improvement Officer position is to co-ordinate across all departments, departmental needs. The overall business improvement journey to world class by deploying, implementing...
The opportunity Join the Africa HR Enablement team as a HR Continuous Improvement (CI) and Operations Project Manager (PM). The HR CI and Operations PM will: - Support and manage a portfolio of Talent initiatives and projects aimed at continuously improving the overall effectiveness and efficiency of the Region Talent Team across processes, technology and operations, while strengthening the...
ABOUT FOUNDEVER Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the...
The opportunity Join the Africa HR Enablement team as a HR Continuous Improvement and Operations Project Assistant Manager. The HR Continuous Improvement and Operations PM will: - Support and manage a portfolio of Talent initiatives and projects aimed at continuously improving the overall effectiveness and efficiency of the Region Talent Team across processes, technology and operations, while...
A leading business services company in Cape Town is seeking a BPO Quality Manager to supervise quality staff and manage Transaction Monitoring for multiple client programs. The role involves ensuring accuracy in evaluations, analyzing team performance, and collaborating with stakeholders for improvement plans. Ideal candidates will have strong supervision skills and the ability to develop...
A leading financial services group in Johannesburg is seeking a Business Analyst to review and improve business processes, gather system requirements, and collaborate with stakeholders. The ideal candidate will possess skills in business analysis and process improvement while contributing to an inspiring work environment. This role offers opportunities for professional development, wellness...
A prominent financial institution in South Africa is seeking an experienced Business Analyst to optimize business processes and improve efficiencies. The ideal candidate will have a relevant degree and 3-5 years of experience in business analysis, with knowledge in API and database design. The role focuses on implementing prioritised projects and enhancing service delivery while adhering to...
An established recruitment firm is looking for a Finance Project Officer to deliver operational project services, support leadership with coordination, and conduct research and analysis. This role involves managing relationships across various teams and implementing process improvements. Ideal candidates will have a strong finance background, adept project management skills, and the ability to...
A leading financial services firm is seeking a highly skilled Senior Business Analyst with expertise in Robotic Process Automation (RPA). This role encompasses engaging with stakeholders to capture and analyze business requirements, leading RPA initiatives, and managing the implementation of automation solutions. The ideal candidate will have a thorough understanding of automation technologies...
A leading financial services provider in Johannesburg is seeking a Systems Analyst D to enhance customer experience and streamline processes. The ideal candidate should have a Degree in computer science or a related field, alongside 2 to 5 years of relevant experience. You will collaborate across teams to define system functions, compile analytical reports, and drive efficiency improvements. Join...
A leading financial institution in Johannesburg seeks a Business Analyst to evaluate user needs and document system requirements. The ideal candidate will enhance business efficiencies, facilitate project implementation, and compile progress reports. Experience in process optimization and collaboration is essential. The role supports the organization’s objectives by improving service delivery...
To provide expertise, advice and support based on best practice and industry standards in relation to the development of an integrated business improvement solution tactical strategy, delivery plan and practice formulation, to enable tactical translation and operational implementation. Key Performance Areas - Provide expertise in assessing the gap between the current state and desired future...
A leading financial institution in Johannesburg is looking for a Business Analyst to evaluate and analyze user needs, create system specifications, and drive process improvements. The ideal candidate must demonstrate strong analytical skills, experience in documenting system requirements, and the ability to facilitate the implementation of projects to enhance business efficiencies. This full-time...
- Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. - Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalate complex matters where necessary. - Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that...
A leading financial services firm in Johannesburg is seeking a skilled Business Analyst to enhance business efficiencies and implement system improvements. The ideal candidate will evaluate user needs, document system specifications, and ensure compliance with legislative requirements. This role involves analysing business processes, facilitating project implementations, and compiling progress...
A leading professional services firm in Johannesburg seeks a motivated HR Continuous Improvement and Operations Project Assistant Manager. The role involves managing HR initiatives and improving operational efficiency. Key responsibilities include project management, driving innovation through technology, and ensuring compliance. Ideal candidates will have over 5 years of relevant experience,...