A leading daily deals platform based in Cape Town seeks a Zendesk Administrator to lead transformation initiatives. This role involves optimizing customer service workflows, overseeing Zendesk Enterprise transitions, and implementing AI features to enhance efficiency. Ideal candidates will have 2+ years of Zendesk experience and strong customer service understanding. Opportunities for...
Join to apply for the Associate Support Engineer (EMEA) role at GitLab GitLab is an open‑core software company that develops the most comprehensive AI‑powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co‑create the software that powers our world. We embrace AI as a core productivity multiplier. Our high‑performance...
At Mukuru, customer support is more than answering calls — it’s about building trust, solving problems, and creating loyalty. As a Customer Support Consultant, you will be the voice of Mukuru for customers across multiple corridors. You’ll assist customers with money transfer orders, digital support, and account queries while promoting Mukuru’s products in a professional, compliant, and...
This is a remote position. A boutique consulting firm is looking for a Customer Technical Support – Support Desk Traffic Manager to own and optimise support desk operations within a fast-growing consulting business servicing clients in both the United States and South Africa. This role suits someone with 3+ years’ experience in technical support or helpdesk environments, combined with a strong...
What You'll Do In this role, you will become an expert on an area of the Pixelogic Product suite and grow knowledge overtime, especially our Platform/Toolset. You will work on customer-facing activities like troubleshooting and supporting them to optimize their use of Pixelogic platforms. You will act as an escalation point for critical technical issues. You will learn how our largest customers...
Job Description Join us at Zendesk, where we're on a mission toumenti power exceptional service for every person on the planet. We’re accelerating our ambition by building products rooted in the belief that behind every interaction is an opportunity to make a human connection. In pursuit of this vision, we are seeking a dedicated Account Executive with a proven track record in B2B sales and a...
ABOUT US: TalentPop App is on a mission to build an amazing team of Customer Service Representatives who are passionate about delivering world‑class service and making a meaningful impact with every interaction. Perks & Benefits - Annual performance‑based increases - Paid time off - Health and dental insurance or a monthly health stipend - Holiday bonuses - Permanent work‑from‑home setup -...
About the Company Carrol Boyes is an iconic South African brand, merging art and homeware to create functional art. As a leading homeware brand, we bring luxury into every room of the home, creating memorable moments in the everyday lives of people both nationally and internationally. About the Role Be the human connection behind every beautiful purchase. As a Customer Service Agent, you’ll be...
A Fintech company located in Cape Town is seeking a Customer Liaison to manage communications with customers and resolve queries. The ideal candidate will possess at least 3 years of call centre experience and demonstrate proficiency in platforms like Zendesk. Responsibilities include conducting outbound promotions, maintaining records of interactions, and ensuring high customer satisfaction. The...
Job Description THE OPPORTUNITY THAT AWAITS YOU Are you a strategic thinker with a passion for bridging business needs and technical solutions? We’re looking for a sharp Business Analyst to bridge the gap between IT and business. You’ll use data insights and system knowledge to assess processes, define requirements, and deliver actionable recommendations and reports to stakeholders. This role...
Customer Support Supervisor - South Africa (onsite) page is loaded## Customer Support Supervisor - South Africa (onsite)locations: Western Cape, South Africatime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100269CoinFlip is a global digital currency platform company, focused on providing consumers simple and secure access to buy and sell cryptocurrency. The company operates...
About Us 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a Web Hosting Agent to join our team and help us bring our vision to life. Job Purpose Be the first point of contact...
Overview Position: Customer Success/Sales Representative Schedule: Week 1: Monday-Friday, Week 2: Wednesday-Sunday. Must be able to cover night shift in EST. On weekends, on-call from 4 PM-10 PM on Saturdays and Sundays (standby to receive calls only; no other work required). The candidate should be consistently available to cover the weekend/on-call portion every other week. Salary up to:...
Pineapple Tech PTY LTD is a dynamic leader in the short-term insurance and InsurTech industry, renowned for its innovation and commitment to simplifying insurance solutions. We leverage cutting-edge technology to create transparent and accessible insurance products for our customers. As part of our continued growth, we are currently seeking a Customer Service Manager to join our team and play a...
A customer support-focused company is looking for a Customer Success Manager to oversee the support function. This role entails managing daily operations, leading a team, and ensuring high levels of customer satisfaction. The ideal candidate will have 3-5 years of experience in customer support, strong leadership skills, and proficiency in support platforms like Zendesk. This position requires a...
Join TalentPop App as an E-Commerce Sales Support Specialist! At TalentPop App, we’re redefining how e-commerce brands connect with their customers — turning every interaction into an opportunity for engagement, retention, and sales. As an E-Commerce Sales Support Specialist, you’ll be the voice that helps customers complete their shopping journey, recover abandoned carts, and discover products...
About Shop2Shop It’s quite simple; as a Fintech business we are driven by our passion to help entrepreneurs participate and prosper in the digital economy. Purpose of Role This role acts as a primary liaison between Shop2Shop and its current and potential customers. This role involves managing communications across various platforms. The champion is responsible for effectively resolving...
Who We're Looking For At Zendesk, we believe in creating simple, powerful solutions that bring organizations and their customers closer together. Our mission is centered on enabling better human experiences. As a Senior Solutions Consultant, your personal mission is to ensure solution selection by bridging the gap between customer vision and technical reality. You are the definitive voice of...
Company Description The Customer Success Manager is responsible for leading and managing the customer support function to ensure excellent service delivery, operational efficiency, and high customer satisfaction. This role oversees day-to-day support operations, team performance, quality standards, and continuous improvement across all customer contact channels. Job Description Key...
Overview Customer Support and Sales Specialist | Remote (E-commerce Success Specialist) Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue. TalentPop App is the strategic partner to high-growth e-commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results-driven Customer Support and Sales Specialist—a role where you own the...