operations excellence manager jobs in Rondebosch

A global leader in customer experience solutions is seeking an Associate Director of Operations in Cape Town, South Africa. This role involves optimizing operations and leading teams to ensure industry-leading customer service. The ideal candidate should have a minimum of 5 years of experience in a senior Operations Manager role, strong communication and negotiation skills, and expertise in...

A leading outsourcing company in Cape Town is seeking a Mid-Senior level People Partner to establish strategic partnerships with operations. The role involves providing HR advisory, driving performance improvements, and ensuring compliance with policies and legal requirements. Candidates should possess an HR tertiary qualification and 3-5 years of experience in an HR role, with strong skills in...

Wiodąca firma konsultingowa w Południowej Afryce poszukuje Dyrektora Operacyjnego, który będzie odpowiadał za zarządzanie operacjami centrum kontaktowego. Osoba na tym stanowisku będzie odpowiedzialna za opracowanie strategii operacyjnych, zarządzanie zespołem oraz osiąganie wskaźników wydajności. Idealny kandydat powinien mieć minimum 5–10 lat doświadczenia w senior management i wykazywać silne...

A leading retail company in Cape Town is seeking an Assistant Store Manager to support the Store Manager in driving sales and ensuring exceptional customer service. The ideal candidate will have a minimum of 2 years of experience in retail/FMCG operations and a Grade 12 qualification. An understanding of financial management and customer service excellence is essential for this role. This...

A leading retail company in Cape Town is seeking an experienced Store Manager to drive sales performance and manage store operations. You will be responsible for achieving turnover targets, managing inventory, and leading a team to deliver exceptional customer service. The ideal candidate has at least 3 years of retail management experience and a strong focus on team development. This role offers...

Were seeking an impact-driven Scrum Manager who thrives at the intersection of people, process, and performance. If you excel at guiding agile teams, removing roadblocks, and delivering projects that matter - this is your arena. In this role, youll lead the charge on multiple initiatives, collaborating closely with Product Owners, Development Managers, and Team Leads. Your mission? Ensure every...

Customer Excellence Manager Deliver world-class customer service for a growing international business UK hours, fully remote! Customer Service | Remote (South Africa-based) | R28,000R38,000 About Our Client Our client is a thriving, fast-growing business with a reputation for delivering outstanding customer experiences. They operate with a customer-first mindset and are expanding their South...

Are you a seasoned cloud computing professional with a proven track record of leading high-performing teams? Are you passionate about driving innovation and delivering cutting-edge solutions? If so, we want to hear from you! We are currently seeking a Cloud Centre of Excellence Manager to lead our team of talented cloud professionals. In this role, you will be responsible for setting the...

Purpose & Overall Relevance for the Organization: Ensure industry-leading visual merchandising planning of all adidas campaigns throughout Emerging Markets supporting key channels. Drive brand leadership at every consumer touch point, to maximize full-price sell-through and NPS. Key Responsibilities: - Work closely with Brand and Channel stakeholders to create market relevant and industry...

A leading service provider in Cape Town seeks a Service Delivery Manager to oversee team performance, ensure operational excellence, and maintain high staff engagement. The role requires substantial management experience, ideally in a BPO environment, and involves coaching Team Managers to deliver top-tier customer service. Candidates must have a Matric qualification, proficiency in Excel, and...

A leading quick-service restaurant chain located in Cape Town is seeking a highly experienced Functional Head of Logistics to manage and optimize supply chain and logistics operations. This pivotal role will ensure cost efficiency and service excellence, requiring 10–15+ years of logistics experience, particularly in QSR or FMCG sectors. The ideal candidate will demonstrate proven leadership in...

🎓 Design & deliver engaging soft-skills, communication and customer-service training 🔁 Continuously refresh training content and coaching plans 🧾 Lead the Ops QA team (coach development, calibration, and quality standards) 📊 Analyse customer communication trends and implement solutions to improve clarity, tone and efficiency ✌🏻 Report directly to the COO 📍 V&A Waterfront, Cape Town (on-site) Who...

A leading retail company is seeking a Store Manager for their location at V and A Waterfront in Cape Town. The ideal candidate will have proven retail management experience and will be tasked with providing leadership and managing store operations to achieve sales and customer service goals. This role offers a chance to work in a dynamic environment where you can inspire and motivate a team while...

A leading business consulting firm is seeking an Assistant Vice President for Quality Excellence in Cape Town. The ideal candidate will lead the Quality Excellence Insurance vertical, ensuring the implementation of a comprehensive quality management framework. Responsibilities include managing a team, establishing quality control measures, and driving continuous improvement in quality assurance....

A global experience company is seeking a Regional Process Owner to lead process design and improvement for the Order to Cash (O2C) processes. This role involves working closely with teams to implement best practices and drive automation initiatives. Candidates should have at least 5 years of experience in O2C operations and possess strong analytical skills. This position offers an exciting...

Planning Assistant Advanced Excel Proficiency Established Retail Supplier is on the hunt for an analytical, highly numerate individual with strong business acumen and a keen interest in the statistical side of retail. Criteria:National Diploma or Degree level Qualification in Finance, Supply Chain, Retail, Consumer Science or related (critical) Experience as a Trainee Planner, Planning...

Job Title: Product Operations Lead (Product Owner) The role of a Product Operations Lead is pivotal in ensuring the smooth execution and lifecycle management of customer-facing components within the product portfolio. This includes operational support, bridging delivery and stakeholder engagement, as well as escalation when needed. Main Responsibilities - Coordinate OEM lifecycle activities to...

This role is suited to a hands-on finance professional who is equally comfortable managing financial controls and being actively involved in day-to-day operations on the factory floor. Key Responsibilities: - Finance: - Full financial management function, including budgeting, forecasting, and cash flow management - Monthly management accounts and financial reporting - Costing, margin analysis,...

A well-known retail company in Cape Town is looking for an Assistant Store Manager to support the Store Manager in driving sales and ensuring service excellence. The ideal candidate should have at least 2 years of experience in a retail/FMCG environment, a strong understanding of financial management, and the ability to motivate a team to achieve targets. This role requires effective management...

A leading retail company in Cape Town seeks an Assistant Store Manager to ensure efficient store operations and drive customer loyalty. The role requires at least 2 years of experience in retail or FMCG and a relevant qualification. Key responsibilities include supporting the Store Manager, achieving financial targets, and executing marketing initiatives. Applicants should have strong...