Escalation Manager jobs in Soweto

A managed service provider is seeking a Helpdesk Technician II to provide high-quality technical assistance. This fully remote role requires expertise in desktop support, Windows, and MacOS, along with strong communication skills. Responsibilities include troubleshooting, managing escalated tickets, and supporting clients. Competitive salary between R300,000 and R350,000 annually, with quarterly...

Certified as a Top Employer, KONE is dedicated to a better world of work and demonstrates this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.It's time to make a move. Join our...

Join to apply for the SD-WAN Escalation Engineer role at Jurumani Solutions Join to apply for the SD-WAN Escalation Engineer role at Jurumani Solutions SD-WAN Escalation Engineer – Be the Last Line of Defence When the network falters and the pressure is on, you’re the one who steps in. Not everyone can thrive here. This is where the toughest problems land — the ones no one else can solve. If...

A technology solutions provider in Johannesburg is seeking a Senior IT Support Specialist to serve as the primary escalation point for complex technical issues and provide high-level support for various devices. The ideal candidate will have at least 8 years of experience in IT support and strong proficiency in Windows OS and Microsoft 365 administration. You will lead IT projects and ensure...

Customer Solution Engineer – Elevators & Escalators Johannesburg, South Africa It’s time to make a move. Join our flow. We have an exciting opportunity for an energetic and enthusiastic CSE Engineer. The Product Engineer provides technical expertise on the optimal KONE product for the customer. The position will be based in Johannesburg, South Africa. He/she should understand how customer...

A prominent recruitment agency is seeking a Customer Care Specialist in Randburg, South Africa. The role focuses on managing customer enquiries and complaints while ensuring compliance with industry standards. Ideal candidates will have a diploma in Customer Service and at least three years of experience in a customer care environment, particularly within the automotive sector. Strong...

A leading Managed Services Provider in Johannesburg is seeking a Service Desk Analyst (L2) to provide technical support across Windows and MacOS environments. You'll resolve complex second-line incidents, support software updates, and collaborate with the IT team. The ideal candidate has strong troubleshooting skills, 2+ years of IT support experience, and a customer-first mindset. This dynamic...

Complaints and Escalations Team LeaderJob Purpose:To lead the Complaints and Escalations Team in efficiently managing and resolving complex customer complaints and high-level escalations related to medical aid and gap cover claims and administration. The role ensures timely resolution, compliance with regulatory requirements, root cause analysis, and the implementation of service recovery and...

Wealth Manager Assistant (JB5812) Johannesburg West (Hybrid – work from home with 2 in-person meetings per week) R15 000 - 20 000 CTC per month • Contract Overview Support an independent and reputable Wealth Manager with smooth client onboarding, compliant administration, and professional follow-through. Enjoy a structured workday, a mostly remote setup, and a role that’s all about getting...

Position: Outsource/EDC Portfolio Manager Primary Purpose of Role Vendor Oversight • To provide administrative, operational, and analytical support to the EDC (External Debt Collections), Soft Tracing, and External Legal Practitioner (ELP) portfolios • Efficient coordination between internal teams, external partners, and management to optimise performance, compliance, and recovery...

Job Description Key Performance Outputs Responsibilities The successful candidate will be reporting to the Senior Manager Applications and Electronics and will be responsible for but not limited to the following: - Monitor all events that occur in the Airport Applications and Electronic Systems environment to allow normal operations and detect and resolve or escalate exception conditions. -...

Responsibilities Leadership and Direction Explain the action plan to support the sales agents in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve business goals. Performance Management Monitor the performance of the team; allocate work and review completion,...

Description Key Performance Outputs The successful candidate will be reporting to the Senior Manager Applications and Electronics and will be responsible for but not limited to the following: - Monitor all events that occur in the Airport Applications and Electronic Systems environment to allow normal operations and detect and resolve or escalate exception conditions. - Responsible for the...

Are you a dynamic leader with a passion for retail excellence and team success? We're looking for a hands-on Assistant Manager to join our team in Heidelberg and help drive sales, deliver outstanding customer experiences, and support smooth daily operations. Key Responsibilities: - Support the Site Manager in all aspects of store operations, including opening/closing procedures, staff...

Description We are looking for a talented Service Manager - Gauteng and Northwest to join our team specializing in Service for our Distribution Business Unit in Johannesburg, Gauteng, South Africa. In this role, you will make an impact in the following ways: - Manages all operations including service staff and supervisors; resolves most complex business problems for those on the team. -...

Job Purpose ** The Operations Duty Manager is responsible for the monitoring, management and delivery of the customer experience and product offerings by internal employees, business ** partners and concessionaires across the business unit operation ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, client ** disputes / queries are resolved...

Structural Information Job number: Job title: Snr Manager: Facilities Management Job grade: M4 Group/ BU: Corporate Division: Chief Property Management Span of control: 5-10 Reports to: Executive Management Core Description Accountable for the strategic leadership, optimisation, and lifecycle management of Telkom's national building, mast, tower, and utilities infrastructure. The role...

Applicants should specify their preferred location from the listed locations when submitting their application. LOCATION: WESTERN CAPE, NORTHERN CAPE, KWAZULU NATAL X2, NORTH-WEST, MPUMALANGA AND LIMPOPO Purpose of the Job: The Regional Manager for the card replacement project is responsible for overseeing multiple card distribution sites/branches within the assigned region. The role involves...

At PwC's South Africa Technology & Innovation Centre (SATIC), a hub for technological advancement and innovative solutions, the Senior Manager, Business Service L&D for the UK territory is responsible for leading the senior stakeholder engagements and daily operations of the Learning & Development practice, this role involves managing a diverse team and fostering an inclusive, engaging culture....

The Head Manager is responsible for overseeing and driving the efficiency, productivity, and scalability of operations within the Inbound, SWAT, Trace, Debit Order Authentication, Night Shift, and Tactical Reinforcement teams. The role involves developing bespoke strategies that enhance investments in people, technology, processes and overall strategy to achieve desired outcomes and returns. This...