guest service jobs in Stellenbosch

Duties: Welcome and introduce guests Check-in and check-out guests Pass all relevant guest information on to various departments as required Assist guests with bookings, tours and transfers, build and create guests itineraries Ensuring that all guest information and rates are correct Guests liaison to all outside guests and assist the restaurant when needed Update guests profiles Report to the...

Perhaps you’re looking for a new challenge in a friendly, intimate, non-institutional environment. If so, then consider working in one of Stellenbosch’s most elegant guesthouses, located in a picture-perfect setting of Devon Valley. You must have a true passion for hospitality, share our commitment to provide the finest guest service, and help our team in the relentless pursuit of excellence....

Role Overview: As our Guest House Manager, you will be the driving force behind the success of our operations. You will oversee all aspects of guest relations, staff management, and property maintenance to ensure a seamless and enjoyable experience for our guests. Your responsibilities will include: Managing day-to-day operations, including check-ins, check-outs, and guest...

Are you warm, outgoing, creative, and ambitious? Can you think on your feet when a guest presents a challenge? Our Guest Relations position is more than just a smooth check-in and check-out. It is about building a guest experience that is memorable and unique. You will take the initiative to deliver a wide range of services that guide guests throughout their stay. Processing operational needs,...

La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay". MAIN...

Job Number 23061254Job Category Rooms & Guest Services OperationsLocation Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management***Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and...

The University of the Western Cape (UWC) is a vibrant, diverse and dynamic university, rooted in the African continent with an increasing global reach. UWC actively responds in critical and creative ways to the development needs of the country, within an ever-changing and challenging global context. Campus Protection Services (CPS) seeks a suitably qualified and experienced energetic individual...

Location: Stellenbosch About the Role We are seeking a reliable and customer-focused Duty Manager to join our hospitality team in Stellenbosch. The successful candidate will be responsible for overseeing daily operations during assigned shifts, ensuring excellent guest service, efficient staff coordination, and smooth front-of-house operations. This role is ideal for a hands-on leader who thrives...

Delaire Graff Kitchen is looking for a Kitchen Porter to assist them in keeping the kitchen clean, helping with the preparation of service and being responsible to complete menial tasks in the kitchen. Main responsibilities: - Carrying out basic cleaning tasks as fast as possible; - Collecting and washing up pots and pans; - Cleaning crockery & cutlery and ensuring food preparation sites are...

Purpose of the Role: To lead and manage the Housekeeping department, ensuring exceptional standards of cleanliness, presentation, hygiene, and guest service across all guest rooms, public areas, and back-of-house facilities, in line with hotel policies and procedures Key Responsibilities Include but Are Not Limited To - Lead, manage, and motivate the Housekeeping team including room attendants,...

Join our client, a prestigious Stellenbosch wine farm, and bring your passion for wine and hospitality to create exceptional guest experiences! Our client is seeking a dedicated and organised Tasting Room and Events Coordinator to oversee their tasting room operations and manage events and functions on their stunning wine farm on the Kromme Rhee Road outside Stellenbosch. If you excel in...

La Residence’s Guest Relations Officer needs to demonstrate the highest level of courteous and efficient service, to ensure our Guests feel welcome and that their needs will be attended to at all times during their stay. The GRO builds strong relationships with our Guests, constantly striving to live up to our purpose, which is "To give our Guests a complete experience and a perfect stay".MAIN...

Key Responsibilities Include But Are Not Limited To: - Demonstrate strong knowledge of pastry techniques, products and overall kitchen operations - Prepare, bake, monitor and present pastry items in accordance with the establishments' standards - Maintain consistent quality, precision and attention to detail in all pastry production - Enforce health, safety and hygiene standards at all times -...

Duties: Greet guests and pour wines according to established wine tasting procedures Describe wines, winemaking techniques and winery history Suggests and sells wine, wine tasting experiences Answer questions and provide general guest information Handle routine POS transactions, including operating cash register, processing returns, discounts, employee purchases, etc. Stay current on winery/wine...

Duties: Monitor and administer time and attendance policy Monitor staff to ensure accountability in compliance with departmental goals. Execute operational projects and coordination of activities. Evaluate staff to ensure the effective and efficient operation of the daily functions. Provide assistance and support to your manager on and off duty. Determine customer needs and ensure operational...

Duties: Meet guests when they arrive and getting them settled in their rooms Anticipate guests needs by learning their preferences, allergies, dislikes, etc. Have a thorough understanding of all spirits and specialty foods in stock Assess and restock wine and spirit collections as necessary Serve meals and pour drinks for guests Communicate with housekeeping to ensure rooms are cleaned at the...

Duties: Leadership & Operations: Manage daily operations of the estates flagship farm-to-table restaurant, ensuring smooth service and operational efficiency. Recruit, train, and mentor front-of-house staff to deliver warm, knowledgeable, and polished service. Maintain the highest standards of hygiene, service etiquette, and guest interaction in line with luxury hospitality...

Duties: Serving of beverages to guests in line with the brand Standards of Excellence. Carrying out assigned tasks effectively and efficiently. Ensuring that the guest and service areas of the lodge are kept clean and tidy at all times. Correct use and maintenance of equipment. Communication with front of house staff and management Requirements: Grade 12 At least 2 years experience Experience...

Duties: Leadership & Operations: Oversee daily operations of the spa and fitness centre, ensuring exceptional service and seamless coordination across all touchpoints. Lead, train, and inspire a multidisciplinary team of therapists, instructors, and wellness professionals. Uphold and enforce brand standards, operating procedures, and hygiene protocols to ensure a consistently elevated guest...

Duties: Ensuring Excellent Guest Service: Providing excellent guest service and soliciting guest feedback. Effectively addressing guest concerns and complaints. Empowering employees to deliver exceptional service. Prioritizing guest satisfaction and continuous improvement. Providing feedback to improve service performance. Reviewing guest satisfaction results with employees. Communication and...