query resolution jobs in Umhlanga

Job description: Role The Customer Services Manager will have a national responsibility to manage, anticipate and improve the customer experience from CMA CGM in South Africa and Botswana. Primary responsibility entails building and managing a customer services team, which receives all import and export customer queries, and ensure resolution to customers within the agreed turnaround times....

An opportunity with a Healthcare IT Company in Umhlanga to play a crucial role by deliverying exceptional Product Support Services through the anallysis and resolution of product related queries in line with client expectations and service level targets. The successful candidate will perform prescribed processes and procedures, log queries, identify interventions and initiate actions to address...

PURPOSE OF THE ROLE The Customer Service Specialist is responsible for delivering world-class customer support to US-based customers across multiple channels, including inbound calls, email, and chat. This role focuses on resolving queries efficiently, ensuring customer satisfaction, and maintaining service excellence in a fast-paced call centre environment Customer Care & Support - Serve as...

Key purpose: The candidate will be responsible for systems and process management, resource management, shift management, compliance, efficiency management and service excellence. Duties and responsibilities: - Ensure the accuracy of daily/weekly/monthly reporting statistics to your manager. - Ensure that resources are trained to effectively deal with account queries, audit queries, account...

Job Description Job Overview Working in our claims department you'll be a key point of contact for customers with insurance claims queries. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve...

Who are we? At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you. Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. We...

Job Title: Customer Support Manager Location: Umhlanga, KwaZulu-Natal, South Africa (Remote or hybrid working options will be considered) Company: Playa Bets – Online Sports Betting & Casino Reports to: Operations Manager About Playa Bets Playa Bets is a dynamic and innovative iGaming company specializing in online sports betting, casino games, and virtual gaming experiences. Based in...

Purpose of the Role The Academic Administrator plays a key role in ensuring regulatory compliance, academic quality assurance, and efficient academic operations across the institution. This role supports the academic lifecycle of students and programmes—ensuring that all processes align with statutory requirements (CHE, DHET, SAQA, QCTO, UMALUSI), internal academic policies, and institutional...

We Want You:A role exists for a Senior Database Administrator at South Africa’s leading betting brand. We are looking for a well-motivated, energetic, inquisitive, highly proficient individual, who has a solid technical base. A technical expert to lead a team of Database Administrators whose primary focus is maintaining and enhancing BET Software’s MS SQL based database offering. Our successful...

Managing Performance and achievement of team KPIs- Leave/ Absence management ensuring required resourcing is available as per SLA.- Disciplinary & HR related matters are attended to as they arise in line with company policy and protocols.- Maintains team Motivation.- Reward & Incentive are planned and implemented on an ongoing basis.- Ensure that the employee experience is consistent with the HW...

Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job Summary To provide specialist advice and support...

1.1 PURPOSE OF JOB To contact customers and provide telecommunication services. To deal with complains and handle queries. 1.2 KEY RESPONSIBILITIES- Promptly respond to customers in an enthusiastic, courteous and efficient manner, using advanced communication skills to control a call, listen and target the objective of the individual customer- Efficiently complete customer requests and provide...

An exciting opportunity is available for an Operations Coordinator supporting distribution operations across Africa. This role is ideal for a detail-oriented professional who thrives in a fast-paced logistics environment, coordinating cross-border movements, supporting operational teams, and ensuring smooth execution across multiple regions. It offers valuable exposure to large-scale distribution...

Role Purpose Consistently wow clients through the superior resolution of product support and analysis requirements that have been logged, providing valuable input that helps shape and strengthen overall value proposition. A key summary of the job specification is provided below. Full details are available after shortlisting. Key Responsibilities - Resolve complex product and technical support...

The successful candidate would manage the end-to-end logistics documentation and coordination for sea cargo. Key duties include preparing bills of lading, coordinating with shipping lines and transporters, ensuring SARS Customs compliance, managing bookings, and tracking shipments to ensure on-time delivery. Key Responsibilities - Documentation: Preparing and verifying documentation (Bills of...

Role Overview The Customer Support Agent will be responsible for managing customer interactions across multiple communication channels, including phone and email. The role involves providing accurate product information, processing orders efficiently, and delivering timely Level 1 (L1) support for sales, technical, and operational queries. This position is key to ensuring customer satisfaction...

Customer Care Agent – UK B2B Location: Umhlanga, Durban | Full-Time We are looking for experienced Customer Care Agents to join our growing international team, supporting UK B2B clients. In this role, you will: • Be the first point of contact for business customers via inbound and outbound calls, email, and online chat. • Handle a wide range of enquiries including product questions, billing...

Job Description Job Overview: The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA. Job Responsibilities - Investigate all cases of potential misrepresentation and non-disclosure at policy inception and...

Job description: Role The Cluster Customer Care Manager oversees customer experience for CMA CGM across South Africa, eSwatini, Lesotho, and Botswana. Acting as CMA CGM Customer Care Head Office's ambassador for transformation and innovation towards professional customer service delivery, this role leads the customer service division, ensuring efficient management of bookings, vessel capacity,...

Job Description About the Role The People Partner (Employee Relations) Will Be Responsible - To sustainably enhance the employee relations capability of the organisation. - To function across the employee relations value chain in accordance with the daily, weekly, monthly and quarterly objectives. - To establish lean, agile and cost-effective mechanisms to mitigate dispute...