Contact Centre Manager jobs in Western Cape

Overview Job Overview The role is to support the continued growth of the campaign. The successful candidate will be responsible for monitoring, evaluating and improving effectiveness of Quality standards on the campaign. Qualifications Qualifications and Experience - Previous Mid/ Senior Managerial experience (Essential) - Previous US working experience - Sales Through Service background is...

WNS Cape Town, Western Cape, South Africa WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in...

Engineering Manager - Contact Centre Platforms Lead the transformation of high-volume contact centre ecosystems at scale Remote role with global impact across customer experience platforms About Our Client Our client a global technology company delivering high-performance software solutions. Focused on engineering excellence and collaboration, they partner with clients to solve complex...

What Youll Be Doing - Own the full financial management cycle, including monthly management accounts, forecasts, budgets and variance analysis - Act as a trusted business partner to Operations, providing commercial insight and constructive challenge - Translate operational KPIs (volumes, productivity, staffing, attrition) into clear financial impact - Support contract-level financial...

About Lyra Health Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms...

Job description Call Centre Manager Job Overview For delivery of service to clients on my site, ensuring all key performance indicators are met. I lead, develop, motivate, manage and organize a number of teams across the client accounts ensuring we are consistently meeting client’s expectations through regular and effective dialogue. I translate the collective needs of the client ensuring this...

A leading recruitment firm in Cape Town is seeking a Contact Centre Support Specialist to provide comprehensive administrative support and logistical coordination services. This role is crucial in executing support activities for the Customer Experience team, ensuring efficient operations in the contact center environment. The ideal candidate will work closely with leadership to enhance customer...

A global customer service provider in Cape Town is seeking an Operations Manager for their contact centre. This role involves overseeing daily operations, ensuring compliance with standards, and driving continuous improvement initiatives. Ideal candidates will have a strong leadership background in call center operations and a commitment to exceptional customer service. The position offers hybrid...

To provide the required level of customer service to Clicks Group customers, to increase customer loyalty and elevate the Group’s reputation, thereby ensuring an increase in sales both online and in-store. Job Description: - Assist with managing the various queues within the Freshdesk environment, including but not limited to Online Shopping, Social Media and Email Correspondence. - Resolving...

Main Purpose Of Job Qualification & Experience - Matric/ Grade 12 - Computer literate (MS Office, Listener, Outlook) - Minimum 2 years’ experience within a contact centre of which technical experience is advantageous Duties And Responsibilities - Booking and scheduling of service calls for technicians - Coordinate after-hour calls for standby Technicians if shifts exceed normal work hours or...

ENVIRONMENT A leading Cloud Solutions company is on the hunt for a dynamic CCaaS Executive to develop and maintain a deep understanding of the group’s business, products and services, value proposition and market positioning, with specific expertise in the CCaaS and broader CX technology landscape. DUTIES Revenue acquisition and retention: - Develop and maintain a deep understanding of the...

MAIN PURPOSE OF JOB Support and provide superior service to internal and external customers. QUALIFICATION & EXPERIENCE - Matric/ Grade 12 - Computer literate (MS Office, Listener, Outlook) - Minimum 2 years’ experience within a contact centre of which technical experience is advantageous DUTIES AND RESPONSIBILITIES - Booking and scheduling of service calls for technicians. - Coordinate...

Yes Opportunity - Contact Centre Agent - Cape Town Western Cape, South Africa Trending Job Description Enter the job market and get a life-changing first working experience in our exciting retail Call centre environment. Tick the boxes below and you might just get a YES from us! - Aged between 18 to 29 years old - Matric (Preferable) - Available and willing to work a fixed term 12 month...

Core Job Responsibilities - Gather and Document Requirements: Interview stakeholders to understand current telephony processes, identify pain points, and define needs for new or improved systems (e.g., PBX, IVR, ACD, CRM integration). - Analyze Business Processes: Evaluate existing workflows and systems to identify areas for improvement, focusing on efficiency, cost savings, and enhanced...

About the job Contact Centre Support Specialist Responsibilities: - The purpose of the Customer Experience and Contact Centre Support Specialist role is to execute key general support activities, in cooperation with and under the direction of the Head of Customer Contact Centre & Experience, Senior Manager Contact Center Operations and the leadership team. - The role provides efficient,...

A global customer service provider in Cape Town seeks a Senior Manager to oversee contact centre operations. The role involves ensuring quality standards, managing performance of teams, and enhancing client relationships. Ideal candidates should have managerial experience, strong Excel skills, and a background in Business Process Off-shoring. This position offers a dynamic work environment in a...

About the job Contact Centre Agent (B2B Sales) Engage UK-Based Businesses and Drive Impact from the Heart of Cape Town Foreshore Cape Town | Full-time | R25,000 per month | 09:00 -17:30 (UK Time), Monday to Friday About Our Client Our client is a dynamic and growing international business headquartered in the UK, with a vibrant support office located in Foreshore, Cape Town. They specialise...

WNS Cape Town, Western Cape, South Africa Role Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound Sales and Service Centric Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment...

Process Trainer - Insurance Contact Centre (US Hours) WNS Cape Town, Western Cape, South Africa Get AI-powered advice on this job and more exclusive features. Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry...

Operations Trainer - Utilities Contact Centre WNS Cape Town, Western Cape, South Africa Operations Trainer - Utilities Contact Centre WNS Cape Town, Western Cape, South Africa Company Description Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence...