customer experience jobs in Western Cape

Senior Customer Experience Consultant (JL3) Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? Senior Customer Experience Consultant (JL3) Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Senior...

GoMove seeks a customer operations leader based in Cape Town or Johannesburg/Pretoria to define how we speak to customers and build a frictionless, high-conversion moving experience across WhatsApp, phone, and web. You will hire, coach, and lead coordinators, scale the function, and own the customer journey from inquiry to booked move. The role focuses on creating a world-class customer voice,...

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Senior Customer Experience Consultant (JL3) to join our team in Cape Town, South Africa. WHAT WE OFFER When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment,...

Pro Coffee Gear is seeking aHead of Customer Success to lead our global customer experience function. This remote-first role shapes strategy, metrics, and team performance to drive satisfaction and loyalty across all touchpoints. You will build and mentor a high-performing CS team, oversee onboarding, support, and service coordination, and partner with marketing and sales to optimize the...

At Stryker, we are committed to making healthcare better. The Customer Experience Vendor Manager plays a critical role in delivering exceptional customer experiences through strong third‑party service partnerships. This role leads vendor performance, operational excellence, and continuous improvement initiatives while fostering a collaborative, high‑performing culture aligned to Stryker’s...

WNS Global Services Inc. in Cape Town is seeking a Senior Operations Manager to lead a team of operational leaders and drive the portfolio of improvement projects. You will be customer-facing, design, implement and track initiatives for your functional area, while ensuring exceptional customer experience. The role requires strong leadership, change management, and coaching skills, with a focus...

Motus corporation in Paarl is looking for an experienced Aftersales Manager to oversee the dealership's Service and Aftersales function. This role involves managing aftersales activities and ensuring exceptional customer satisfaction. The ideal candidate should have at least 5 years of experience in the motor industry and a strong technical understanding of vehicle diagnostics. You will play a...

WNS (Holdings) Limited (ADR) in Cape Town is looking for a Senior Operations Manager to lead a team focused on delivering excellent customer experiences. Responsibilities include managing performance, fostering an engaged team environment, and ensuring compliance with regulatory standards. The ideal candidate should have a Matric qualification and 5 years of experience in a similar role,...

About the job Customer Experience Manager (CX/UX) Customer Experience Manager (CX/UX) Introduction We are looking to employ a Customer Experience Manager for an exciting opportunity within the Omni Channel division of Clicks Retailers. This role will be based at Clicks Head Office, Woodstock, Cape Town and will report to the Head of Omni Channel. Minimum requirements Job related knowledge -...

Woolworths Financial Services | Full time Customer Experience Manager Cape Town, South Africa | Posted on 01/12/2026 Woolworths Financial Services, or WFS as it is better known, is a Joint Venture with Absa Bank, that supports the Woolworths retail business by providing in-store credit in the form of the Woolworths StoreCard and offering value-added services including credit cards, personal...

A leading recruitment firm in Cape Town is seeking a Contact Centre Support Specialist to provide comprehensive administrative support and logistical coordination services. This role is crucial in executing support activities for the Customer Experience team, ensuring efficient operations in the contact center environment. The ideal candidate will work closely with leadership to enhance customer...

Cash Crusaders is seeking a dedicated individual for a pivotal role in their Cape Town store to drive performance and enhance customer experience. You will be responsible for maximizing income through effective promotion of add-ons and managing inventory effectively. Your responsibilities include ensuring exceptional customer service, leading a motivated team, and maintaining adherence to...

Collinson the Collinson, that proudly employ over 1,100 talented individuals in over 20 locations world-wide and we are dedicated to helping our clients acquire, retain and optimize the value of their customer relationships. Some of our products and services include Priority Pass, the world’s largest independent airport VIP lounge access program with +/-1300 lounges globally and Columbus...

FirstRand Bank Limited is seeking a Universal Advisor to deliver a seamless customer experience in a high-volume branch setting. The role focuses on compliant sales and service, guiding walk-in and existing customers toward appropriate banking solutions while promoting digital and self-service channels. The ideal candidate will have a strong ethical mindset, customer-centric approach, and...

Resolv Global is seeking a friendly Customer Experience Specialist to support customers throughout their journey. You will answer questions, resolve issues, and ensure every interaction is professional and caring across multiple channels. This full-time in-center role requires strong communication, problem-solving, and teamwork, with flexible shifts and operating hours. You will collaborate with...

Customer Experience Assistant Surgo Woodstock, Western Cape, South Africa About this position Our client is looking for exceptional Customer Experience Assistants to join their team. Your Mission As a Customer Experience Assistant, you're not just answering calls and emails, you're the champion of customer experience. This isn't your typical call centre gig with scripts and monotone...

Hire Resolve is seeking a dynamic Customer Excellence Specialist to join a leading healthcare organization in Cape Town. The successful candidate will manage client relationships, resolve queries, and support internal teams to ensure a seamless customer experience. Applicants should possess a minimum of 3–5 years’ experience in customer service or related fields, excellent communication skills,...

We're looking for friendly, customer-focused individuals who enjoy helping people and creating positive experiences. As a Customer Experience Specialist, you'll support customers throughout their journey by answering questions, resolving issues, and ensuring every interaction is handled with professionalism and care. This is a fast-paced role where you'll communicate with customers across...

WNS Global Services Inc. is seeking a head of quality to drive the QA function across campaigns, ensuring outstanding customer experiences and actionable insights. The role requires oversight of QA frameworks, metrics and leadership of a quality team within a dynamic BPO environment. Candidates should have 5+ years in quality or customer experience roles in BPO, with 2+ years in leadership. A...

A major financial service provider in Cape Town is seeking a Customer Experience Manager to lead its research and insights function. The ideal candidate will be responsible for managing customer research projects and collaborating with teams to enhance the customer journey. With 6-8 years of relevant experience and strong leadership skills, the selected candidate will play a critical role in...