IT Helpdesk Analyst jobs in Western Cape

Key Responsibilities First-Line Support - Monitor and respond to incoming helpdesk tickets - Resolve common IT issues including: - Password resets and account lockouts - Microsoft 365 user issues (Outlook, Teams, OneDrive sync issues) - Basic workstation troubleshooting - Printer and peripheral support - Software installation and configuration Microsoft 365 Support - Assist with basic...

Helpdesk Agent (IT) (JB5809) Cape Town R15 000 to R18 000 a month (Negotiable depending on experience) Permanent An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Town–based team. This entry-level role serves as the first point of contact for clients, providing first-line technical support within an...

IT Support Technician - Helpdesk Support We are seeking a dedicated and self-motivated IT Support Technician to join our team. In this role, you will provide top-notch technical support to our customers, assisting with troubleshooting and resolving technical issues via email and phone. Key Responsibilities: - Provide Level 1 Helpdesk Support, ensuring customer satisfaction and timely issue...

It's known as a "Catch 22" situation... but it's OK, because we have a solution: we will consider you for an “Apprentice" Junior IT Helpdesk technician position without experience, as long as you are: - Intelligent - Warm - Loyal - Persistent - Self - Organized - Enjoy problem solving - Enjoy assisting people with technical difficulties - Have a passion for all things digital and are prepared...

Our client is seeking a skilled Level 2 IT Helpdesk Technician to provide advanced technical support and troubleshooting for end-users across the organization. This role serves as an escalation point for Level 1 technicians and requires strong technical expertise, excellent problem-solving skills, and a commitment to delivering high-quality customer service. The ideal candidate will be...

Job title: Helpdesk AnalystReporting to:Technical Support ManagerLocation: Cape TownALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S EE TARGETSWHAT WE DOLula is an innovative and human-focused FinTech company on a mission to help small businesses optimise their cash flow. Our purpose is to help SMEs manage their businesses better, faster, and more simply, so they can...

Our client, in the Payments and Lending industry, has an opening for an IT Quality Test Analyst will work closely as part of the software delivery team and will assist with testing life cycle activities to ensure successful completion of business initiatives. Testing new and existing features and continuously improving the testing approach to produce more stable software deliverables. Purpose of...

Job Description This is an excellent opportunity for a Senior Business Analyst to take ownership of end-to-end technology solutions strategy for a leading asset management company. Based in Cape Town (hybrid), this Senior Business Analyst role pays between R850K-R920K PA. THE COMPANY This well-established financial services company is a trusted leader in South Africa’s wealth management,...

APS APL support engineer / IT Manufacturing Solutions Analyst The IT Manufacturing Solutions Analyst is responsible for the maintenance, debugging, testing, end user support and documenting of manufacturing application software solutions (APS/APL/cullet, ptracker) within Ardagh Group Glass Packaging. The position works closely with the business, business analysts and other IT team members to...

Job Description Are you an experienced IT Business Analyst (Contract) based Cape Town, seeking a new and challenging opportunity? This may be the position you have been searching for! Requirements: •Recognised business analysis certificate (CBAP, IIBA or FTI) •Analysis and documentation of business processes •Analysis and documentation of system processes •Experience with agile method of...

Purpose of the role To ensure a quality product is delivered, the IT Quality Test Analyst will work closely as part of the software delivery team and will assist with testing life cycle activities to ensure successful completion of business initiatives. Furthermore, the IT Quality Test Analyst will create and execute test cases, document, track and validate reported issues through to resolution.

Position: Operations & Maintenance (O&M) Analyst Location: [Insert Location] Industry: Renewable Energy Our Renewable Energy client is seeking a young, dynamic, and technically skilled Analyst to join their O&M Centre. This is a great opportunity for someone passionate about data analysis, systems configuration, and renewable energy technology. Key Responsibilities: - Evaluate system...

Our Client: One of the leading universities in South Africa What they can offer you: Flexible Working conditions - Relocation Assistance - 100% discount on education for the staff member & 90% for direct family members - Structured package to benefit your bottom line - Permanent position Package The all-inclusive remuneration package is negotiable between R452 862 and R837 514 for the...

The Support Analyst for Merchandising will participate in requirements analysis, solution mapping, configuration, testing, and documentation of the same, to address business requirements within the product scope according to Oracle best practices. The Support Analyst will provide effective maintenance and support for the Oracle Merch systems and its users. Key Responsibilities- To be responsible...

About Electrum:Electrum is an exciting B2B tech company. We partner with some of South Africa’s biggest household names, enabling them to open up their customers’ access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.- We hire the best of the best and we offer great opportunities...

IT Business Analyst Role Purpose The IT Business Analyst is responsible for analysing business needs, system requirements, and technical specifications to support the delivery of IT solutions. This role requires a highly technical BA with deep understanding of systems, integrations, databases, and application architecture. The BA will work closely with developers, architects, QA teams, and...

Overview: We are seeking a motivated and detail-oriented Junior Business Analyst to join our growing team. This role is ideal for someone with a foundational understanding of business analysis practices and a desire to develop their skills in a collaborative, cross-functional environment. Key Responsibilities: Requirements Gathering & Documentation - Apply the principles of requirements...

Working Hours:Cover core UK hours as required Provide out of hours standby cover on a rotational basis Work overtime when required and approved Be willing to work some SA public holidays in return for overtime remuneration or time in lieu REQUIREMENTS Prior knowledge of Microsoft Dynamics NAV MS Business Central ERP, or valid ERP exposure. A scientific/numerical background in a discipline...

Seeking an experienced Senior IT Technician to join our IT team and provide high-level technology support across the business. Key Performance Areas: - Provide advanced technical support for hardware, software, and network-related tickets within a 48-hour closure time. - Perform root cause analysis when troubleshooting. - Support enterprise-level applications and systems i.e. Power Apps,...

Our client, in the Payments and Lending industry, has an opening for an IT Quality Test Analyst will work closely as part of the software delivery team and will assist with testing life cycle activities to ensure successful completion of business initiatives. Testing new and existing features and continuously improving the testing approach to produce more stable software deliverables. Purpose of...