Job Description Job Description: We are seeking a forward-thinking Contact Center Architect to lead the design and implementation of cutting-edge cloud-based contact center solutions. This role plays a critical part in shaping the future of customer experience by leveraging modern architectures, AI technologies, and multi-channel capabilities. Responsibilities Lead the design and...
A global technology company seeks a Technical Operations Manager in Cape Town to oversee essential data center operations. The successful candidate will manage daily maintenance and lead a team to ensure peak performance of critical systems. They will drive innovation while mentoring Engineering Operations Technicians. The role requires a Bachelor's degree in Electrical Engineering and proven...
EXL is seeking a highly experienced Senior Cloud Contact Center Architect to lead the design, implementation, and operationalization of enterprise-scale, cloud-based contact center solutions. This is a hands-on senior role, responsible for driving the future of customer experience by leveraging CCaaS platforms and multi-channel engagement to deliver scalable, customer-centric...
Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
Amazon Web Services (AWS) seeks a Data Center Security Manager (DSM) for our CPT located data centers. This role leads physical security operations across multiple sites, reporting directly to the Cluster Security Manager. Key aspects of the role include: •Managing day-to-day physical security operations •Maintaining site security posture •Overseeing security guard force vendors •Ensuring...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a dynamic and experienced Fixed-Term Onsite Contact Center Supervisor to oversee...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for call center agents to support inbound and outbound customer service and sales...
Facebook, Google, Instagram, LinkedIn, Whatsapp, Websites, SEO, Blogging & Push Notifications - These are just a few platforms we get to play with on a daily basis! Dynamic Web Design & Socal Media company based in the heart of Milnerton, offers Sales Agents an exciting opportunity to advance their professional development! We seek agents with energy who are determined to meet their targets and...
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...
EyeCarePro is the growth engine behind North America's leading optometric practices. We deliver full-funnel digital marketing and innovative SaaS tools that help eyecare businesses attract more patients, improve efficiency, and grow sustainably in a competitive healthcare landscape. With five consecutive EyeVote Awards for excellence in Online and Social Media Marketing, we are recognized not...
Job PurposeDeveloping objectives for the call centre's day-to-day activities. Conducting effective resource planning to maximize the productivity of resources (people, technology etc.) Collecting and analysing call center statistics (sales rates, costs, customer service metrics etc.)Managing staff, processes, technology, and strategies to optimize and contribute to the financial performance,...
Call Center Operations ManagerOperations Manager - Cape TownAt TTEC, we’re all about the Human Experience. Elevated. As an Operations Manager / Service Delivery Manager Cape Town, SA you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You’ll be DoingDo you have a passion for...
Responsibilities:- Answer incoming calls promptly and professionally, addressing customer inquiries and concerns.- Make outbound calls to follow up on customer inquiries, provide information, or conduct surveys.- Listen attentively to customer needs and provide appropriate solutions or assistance.- Enter and update customer information accurately in the company’s database or CRM system.- Follow...
Whowe are Yoco was founded in 2015, and we’ve been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since. We’re the payments provider for over 200,000 self-employed, and process over US$3 billion annually. We have ±350 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in...
Company Description WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...
POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a motivated and customer-focused Collections Agent to support a leading global...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for full-time and part-time bilingual customer service representatives to support...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are looking for full-time and part-time customer service representatives to support inbound...