customer care representative jobs in Cape Town

Provide exceptional customer services- Resolve customer inquiries and issues promptly and effectively- Maintain detailed records of customer interactions and transactions- Collaborate with team members to ensure customer satisfaction- Identify and escalate priority issues to the appropriate departments- Follow up on customer interactions to ensure resolution- Stay updated on company products,...

Executive-Customer Care Voice-Inbound Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast‑paced contact centre environment. Your role involves processing billing transactions, addressing inquiries and providing technical support with professionalism and precision. With strong communication and organisational skills, you'll...

A leading customer service provider is seeking a Customer Care Representative in Cape Town. Your role will involve delivering exceptional customer service, resolving inquiries related to consumer electronics, and supporting sales opportunities. The ideal candidate should have at least 6 months of experience in a similar environment, a Matric qualification, and a strong customer care orientation....

A customer service company in Cape Town is seeking a Customer Care (BAE) representative to deliver high-quality service via calls, emails, and digital channels. This frontline role focuses on resolving inquiries and ensuring a positive experience. The ideal candidate will have prior customer service experience, strong communication skills, and attention to detail. Experience with systems like...

A customer service solutions provider is seeking an English-speaking Customer Service Representative to work onsite in Cape Town, South Africa. You will handle inquiries, resolve customer issues, and leave a positive impact on their experience. Candidates should have at least one year of customer service experience and be fluent in English. This role offers a supportive environment for career...

A leading digital gaming company is seeking a passionate customer service representative to provide exceptional service across various channels. Ideal candidates have a strong customer service background, clear communication skills, and must be adaptable to a dynamic environment. You will engage with customers, solve queries, and contribute to building lasting relationships while working in a...

Responsibilities - Excellent customer care and communication skills. - Accurate and efficient till operating skills with a good track record of overs and unders. - High standard of work on sales floor in terms of standards. - Good record of attendance and punctuality. - Consistent application of Ackermans values, policies and procedures. Knowledge Skills & Experience - Excellent customer care...

A leading technology retail company in Cape Town is looking for a Stock Controller to enhance their operations. The ideal candidate will have experience in customer care and inventory management, ensuring effective device swaps and customer issue resolutions. You'll work directly with customers and contribute to the economic infrastructure. Join a team dedicated to making a real difference in...

A leading pharmacy retailer in Cape Town is seeking a registered Pharmacist to ensure operational excellence in the dispensary. The role requires delivering high standards of pharmaceutical care and managing stock responsibly. Candidates should have proven retail pharmacy experience and knowledge of SAPC regulations. Additionally, you will oversee the training of assistants and drive customer...

Overview Join the dynamic team as a customer care associate. We are seeking enthusiastic and customer-focused individuals who are passionate about delivering exceptional retail experiences. As a customer care associate you will play a pivotal role in ensuring our customers receive outstanding service and find the products they need. Responsibilities - Customer Service: Greet and assist...

- Locations ZA Cape Town C76 (Work From Office) - Job Role Customer Care Voice-Inbound - Experience (In Years) 0-3 Job Description Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalated complex matters where...

A leading customer service company in Cape Town is looking for a Customer Service Advisor to join their team. This role involves delivering exceptional customer care through various digital channels, leveraging AI tools for proactive solutions. Candidates should be customer-centric, digitally savvy, and empathetic communicators. Experience in a BPO environment, coupled with a Matric or...

A dynamic business consulting firm in Cape Town is looking for a Customer Service Representative to join their team. In this entry-level position, you will serve as the first point of contact for policyholders, handling billing transactions and providing technical support. Strong communication and organizational skills are essential for delivering exceptional service experiences and working...

A leading customer service company in Cape Town is seeking a dedicated Customer Service Representative for night shifts. In this role, you will enhance customer experiences by answering inquiries, resolving issues, and providing compassionate support. Ideal candidates should have at least 6 months of customer service experience and a high school diploma. The role offers a supportive work...

M-KOPA South Africa (Cape Town) Not Just Retail. Real Impact You're Good at What You Do. But Does Your Work Actually Change Lives? You've mastered the rhythm of retail operations. Stock comes in, stock goes out. Customers arrive with problems, you solve them. You're reliable, competent, and probably the person your team turns to when things get complicated. But here's a question worth sitting...

A business consulting firm in Cape Town is seeking a Coordinator for Customer Care Voice-Inbound to support customers through phone interactions. The role involves promoting digital self-service options and efficiently resolving complaints. Candidates should demonstrate a strong customer service orientation and problem-solving skills. This is an entry-level full-time position that offers an...

Coordinator-Customer Care Voice-Inbound EXL Cape Town, Western Cape, South Africa Responsibilities - Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption. - Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escalating complex matters where necessary. - Run basic diagnostics to...

A consulting and services company in Cape Town is seeking an Entry-Level Coordinator for the Customer Care Voice-Inbound role. This full-time position involves promoting digital self-service options and assisting customers, resolving complaints efficiently, and running diagnostics to understand issues. The successful candidate will maintain data records, identify potential problems, and suggest...

A leading service provider in Cape Town is seeking a Coordinator for Customer Care in a full-time role. The position focuses on promoting digital self-service options and efficiently resolving customer complaints. Responsibilities include running diagnostics for issues, ensuring accurate data entry, and identifying opportunities for process improvements. This is an entry-level position requiring...

Executive-Customer Care Voice-Customer Experience EXL Cape Town, Western Cape, South Africa The intake agent will receive and review the fax images and start data entry in the system. - Validate and verify the provider and member using all compliance metrics. - Create the precert case and route the case to the appropriate bucket for initial or final review. - Attach the fax for existing...