Escalation Manager jobs in Cape Town

Major Incident & Escalations Manager – NSC Global Join to apply for the Major Incident & Escalations Manager role at NSC Global. Key Competencies - Autonomy – Perform day‑to‑day activities under routine supervision with major discretion in managing problem investigations or recurring events/incident(s) by providing solutions in coordination with relevant technical resolver groups - Influence –...

A leading media technology company in Cape Town is seeking a dynamic Technical Support Specialist to provide expert assistance on their Product suite. The ideal candidate will support users globally, work collaboratively with various teams, and have a background in Media Asset Management. Key responsibilities include acting as a technical escalation point and improving support processes while...

A leading customer service company in Cape Town is seeking an experienced Call Centre Representative. In this role, you will manage escalated customer cases and ensure excellent customer experiences. You must have at least 6 months of international Call Centre experience and speak Dutch fluently. This is a great opportunity to work in a supportive environment while developing your skills. You...

A leading property management company is seeking a Weekend Property Management Associate in Cape Town. You will manage customer inquiries across various channels, provide exceptional service, and collaborate with teams to resolve issues. Candidates should possess strong communication skills and previous customer service experience. The role offers 23 days paid leave, birthday off, and employee...

Prescient Fund Services are seeking an experienced AML Manager with solid AML experience at review / management level, to add depth and support to the AML operations team. DUTIES & RESPONSIBILITIES - Serve as the primary escalation point for a comprehensive range of AML/KYC activities, while overseeing daily AML/KYC operations performed by the Onboarding team within Investor Services. - Lead...

Overview We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa. Permanent Cape Town We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa. But we are also more than that. We...

At 2U, we are all in on purpose. We are motivated by our mission – to make learning limitless– and connected by our shared passion to deliver world‑class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings – from free courses to full degrees. Together with our college, university, and corporate partners, we...

About Lifecheq Lifecheq is a leading financial technology company that partners with distribution businesses and product providers to deliver holistic, advice-led solutions to end consumers. It operates the largest digital financial advice platform in South Africa, with over 7,000 advisers onboarded, and is currently expanding through strategic partnerships across Africa and Southeast...

Job category: System engineering / consultancy Location: Cape Town Contract: Permanent Remuneration: Market Related EE position: Yes About our company Clicks Group Introduction We are looking to recruit an Incident and Problem Manager to form part of the IT Services and Operations Team in the Group IT department. The role will be based at Clicks Head Office in Cape Town and will report to...

Technical Manager - Cape Town (REF: 2560) We are seeking an experienced project manager to join our expanding company. AVT and its offered services are technical in nature, thus applicants must have previous experience within unified communications and/or audio visual industries. Job Purpose: The project manager will be responsible for planning and overseeing projects to ensure they are...

Description Job Overview: Huntswood is looking for a professional who plans, implements, and evaluates change initiatives delivering governed change and mobilisation which support a fast-paced contact centre operation. The Operation Change Delivery Manager will be responsible for managing the end-to-end change gateway process for the timely delivery of change projects and mobilising resource...

Job Description 12 Month Contract - Cape Town area - Hybrid Opportunity Our client, a leading Financial Services company, is currently looking to contract a Senior Project Manager with relevant experience and understanding of Investment data. Responsibilities - Project Delivery Management - Updating plans with actuals and forecasts - Financial Management and budget review - Risk and Issue...

Customer Success Manager (German Speaker) Department: Customer Success Location: Remote (DE based) or in one of our office locations (Lisbon, Breda or Cape Town) Contract Type: Full-time Permanent Language Requirement: Fluent German (native speaker) About RoomRaccoon RoomRaccoon is a fast-growing hospitality SaaS company building one powerful platform for independent hoteliers on an...

About Us KingMakers is aproudly African companyshaping the future of sports and iGaming entertainment across the continent. Since 2018, we’ve been building platforms, includingBetKingandSuperSportBet, that bring millions of fans closer to the excitement of play through technology, integrity, and innovation. Operating across markets such as Nigeria and South Africa, we’re part of a new...

takealot.com, a leading South African online retailer, is looking for a Account Manager - Advertising to join our Takealot Group Advertising team in Cape Town. We are a young, dynamic, hyper growth company looking for smart, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a...

OVERALL PURPOSE As the Technical Operations Manager at Lula you are responsible for the holistic success of IT service delivery. You will provide strategic leadership to the Technical Support and Helpdesk teams ensuring they are empowered to deliver a first‑class customer experience through reliable tools and efficient support. Beyond internal team management you oversee the performance of...

Your Purpose To evolve our purpose of inspiring people to live active lives by working towards creating a global Social Wellness Club. To enable exceptional member experiences within our clubs through the proactive maintenance of our facilities. As a member of the Maintenance team, you will be responsible for the preventative and reactive maintenance within your club. Your Duties and...

A leading IT service provider based in South Africa is looking for a Major Incident & Escalations Manager. This mid-senior level role involves coordinating with various teams to manage major incidents, ensuring clear communication and follow-ups post incidents. Candidates must have 5-8 years in an ITSM/Service Delivery role and a Bachelor Degree or equivalent. The position requires a...

Job Description Our client, a leading Financial Services company, is currently looking to contract a Senior Project Manager with relevant experience and understanding of Investment data. Responsibilities - Project Delivery Management - Updating plans with actuals and forecasts - Financial Management and budget review - Risk and Issue Management - Escalating decisions and unresolved issues -...

Job Description Our Client, a leading Financial Services Institution, is currently seeking a Senior Project Manager to join their team on a contract basis. Responsibilities: - Responsible for managing regulatory implementation projects. - Deliver the required outcomes for each project, phase, or stage. - Stakeholder management. - Escalate decisions and unresolved issues. Minimum...