Escalation Manager jobs in Durban

An established car dealership in the Upper Highway area is seeking a dynamic, results-driven New Vehicle Sales Manager to lead their sales team and drive overall dealership performance.Key Responsibilities- Lead, manage, and motivate the new vehicle sales team to achieve and exceed monthly targets- Drive sales performance, profitability, and market share growth- Implement effective sales...

Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...

Our client based in KZN has a great opportunity for a Key Account Manager (KAM) to build and nurture long-term, profitable relationships with the company's key clients, serving as the primary contact to ensure satisfaction, drive sales growth, and retain high-value accounts through strategic planning, understanding client needs, coordinating internal teams, and identifying expansion...

The Sales Manager will play a pivotal role in driving revenue growth through strong leadership, disciplined sales operations, and strategic insight. This role bridges sales execution with executive strategy, providing critical market intelligence and structured client feedback to inform business direction. Key Responsibilities - Lead, coach, and develop the sales team to achieve targets -...

Key Responsibilities: - Team Leadership & Training: Guide, mentor, and train the existing team of Client Relations Officers/Telesales Agents. Develop and implement coaching programs focused on advanced voice modulation and luxury client communication. - Client Engagement: Personally handle interactions with high-value clients, delivering outstanding customer service and building strong, lasting...

Job description Centre Manager The successful incumbent will be responsible for overseeing the day-to-day operations and overall management of a mixed-use Centre located in Wyebank (Durban) in the KZN province. The primary objective of this role is to ensure the smooth functioning of the Centre, drive business growth, and enhance the overall customer and tenant experience. This position...

Key Responsibilities : Technology availability, stability, and incident management - Ensure high availability of all production systems supporting operations (voice, CRM, diallers, WFM, QA tools, reporting, connectivity) - Own incident management end-to-end: triage, escalation, resolution, RCA, and preventative actions. - Maintain a live operational risk register for IT and communicate exposure...

Customer Service Manager | Durban | Permanent This is a rare opportunity to build and lead a national Customer Service function from the ground up. You ll take ownership of service performance end-to-end, embedding consistency, accountability, and excellence across a complex, multi-branch operation. Reporting to senior leadership, this role is responsible for establishing a centralized Customer...

Duties - Administrative Responsibilities - Centre inspections and walkabouts to be undertaken on a daily basis without fail. - Tenant liaison - Identification of potential problematic tenants with suggested remedial solutions. - Daily management of and guidance to all on site staff. - To keep a maintenance & operations file and ensure its currency for the following: o OHS compliance issues o...

Job Overview: We are seeking an experienced Key Accounts Manager to lead and grow strategic customer relationships within the flexible packaging market. The ideal candidate will combine strong sales acumen with marketing insight, deep knowledge of flexible packaging materials, technologies, and trends, and a proven track record of delivering sustained revenue growth. This role requires...

The role ensures strong customer engagement, disciplined pipeline management, and alignment with national commercial strategy, while providing leadership, coaching, and performance direction to the branch sales team Applicants are required to meet the following criteria: - Grade 12 with 10+ years senior-level commercial shipping or logistics experience across trades - Proven track record in...

About the Role We are seeking a highly experienced and strategic Regional Cash Processing Centre Manager to lead our cash operations across the Kwa Zulu Natal region. This is a critical leadership role responsible for ensuring the overall operational efficiency, financial performance, and regulatory compliance of all cash-related operations, including Cash Centres, ATM services, and branch cash...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 20, 2026 - The OM will support the overall effective operational delivery of managing complex customer complaints, to meet internal and client-led demands by demonstrating strong leadership, operational and management capability. Job Responsibilities People Management - Managing performance and achievement of...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 21, 2026 Your day at NTT DATA - The Client Services Operations Manager works closely with colleagues from all Services divisions to manage all aspects of service delivery into the various service delivery contracts within their client(s) and ensure the continued focus on the execution of the agreed service plans...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 09, 2026 Job Description Overview - As a Senior Finance Manager you will be part of the operational Finance team, whose key focus areas include entity level accounting and financial management for all group companies, taxation, audit readiness, treasury, accounts payable and receivable, procurement, payroll and...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 09, 2026 PURPOSE OF THE ROLE - The Junior Manager is a hands-on operational leader who thrives in a fast-paced, high-performance environment. You will be responsible for leading, coaching, and driving results across a specialist non-voice Customer Care team, delivering support via chat, email, and digital...

One of our pristine lodges - spectacularly situated on a hill overlooking Lake Jozini and bordering the unspoiled Elephant coast - is looking to employ a_ _F&B Manager. The _successful incumbent of this prestigious position would manage this highly popular conferencing facility & holiday destination. Are you the best of the best F&B Manager ? Let’s seeapply. Perhaps you are the chosen one to...

PURPOSE OF THE ROLE DUTIES AND RESPONSIBILITIES- Coordinate internal resources and third parties/vendors for the flawless execution of projects- Ensure that all projects are delivered on-time, within scope and within budget- Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility- Ensure resource availability and...

1. Purpose of the Role The Business Unit Manager (BUM) is responsible for the full operational, contractual, financial, and compliance management of the Woolworths Cleaning Portfolio across assigned regions. The role ensures that all stores receive consistent, high quality cleaning services aligned with Woolworths brand standards, hygiene requirements, and audit expectations. The BUM acts as the...

The role includes ensuring excellent client service, legislative compliance, portfolio growth, and effective management and recruitment of property practitioners. Strong leadership, industry expertise, and a proactive approach to managing landlords, tenants, and internal processes are essential. Key Responsibilities: Portfolio & Operational Management: - Oversee the full rental lifecycle:...