first line support engineer jobs in Cape Town

A leading cloud solution provider is seeking a First Contact Resolution Engineer located in Cape Town, South Africa. The role involves resolving technical issues, providing remote customer support, and assisting in the progression of 1st Line engineers. Ideal candidates should possess a can-do attitude, technical troubleshooting skills, and a strong focus on customer service. You will enjoy...

A leading IT support firm in Cape Town is looking for a Tier 1 Service Desk Engineer (Call Operator) to provide first-line technical support over the phone. The ideal candidate has 3-4 years of MSP IT support experience and is proficient in Windows, macOS, and M365. Responsibilities include logging and escalating tickets, assisting with technical issues, and supporting team processes. Benefits...

FIRST LINE MANAGERS – FOODS OPERATIONS & EQUIPMENT CENTRE Listing reference: woolw_001181 Listing status: Under Review Apply by: 12 May 2025 Position summary Industry: FMCG & Supply Management Job category: FMCG, Retail, Wholesale and Supply Chain Location: Cape Town Contract: Permanent EE position: Yes Introduction To manage and deliver defined operational processes within the agreed...

ENVIRONMENT YOUR ambition, strong technical curiosity and customer-first mindset is wanted by a thriving Managed Service Provider company to fill the role of a 1st Line Technical Support Engineer. You will support a diverse client base remotely and occasionally onsite. This role offers exposure to a wide range of technologies and the chance to grow your skills through collaboration with senior...

A dynamic technology services company is seeking a Remote Support Engineer 2nd Line to provide high-quality support to a diverse international client base. The ideal candidate will have over 3 years of experience in IT support, along with strong troubleshooting and customer service skills. This remote position offers a salary range of R40k-R60k, fostering a people-first culture and an innovative...

Leading Client in the Technology Industry requires a Senior Server Support Engineer to provide 2nd line support within the server management, end user computing layer and support layer. Responsibilities - Assist with escalations from 1st line support engineers - Provide 2nd line data centre support at the server infrastructure level - Escalate to 3rd line timeously to maintain SLA commitments,...

A leading managed service provider is seeking a Level 3 Engineer to deliver remote technical support to clients based in the UK. This role requires strong communication and advanced technical skills across Microsoft and networking technologies. You will be a key escalation point, involved in project delivery and mentoring other engineers. The position offers full-time remote work with access to...

A leading South African company is seeking a Service Engineer to join their Cape Town team. The role involves delivering hands-on, technical support, managing user incidents, and collaborating with a team to ensure seamless operations. Candidates should have a minimum of 3 years in IT support, solid experience with Windows systems, and strong troubleshooting skills. A collaborative and...

About the Job We are seeking a highly capable and customer-focused Level 3 Engineer to join our Service Team in providing effective remote and telephone-based technical support to our customers. You’ll be a key escalation point for technical issues, contribute to project deployments to ensure the smooth transition into BAU, and be a key thought leader on how we can enhance the service we offer...

About Ekco 🚀 Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients’ existing technology investments. ☁️ In a few words, we take businesses to the cloud and back! 🌍 We have over 1000 highly talented and...

Overview 1st/2nd Line IT Support Engineer (Remote Cape Town Based) IT Support R18,000/month Full-time, Permanent About Our Client Our client is a UK-based Managed Service Provider with over 14 years of consistent growth, now expanding internationally. They are passionate about delivering outstanding IT services to SMEs across professional services, fintech, and hospitality sectors. With a...

ENVIRONMENT: OUR client is a thriving Managed Service Provider company dedicated to achieving excellence in the IT industry. Their team is looking for a 3rd Line Technical Support Engineer with at least 7 – 8 years’ experience, to support their client remotely as well as onsite when required. Their team is very technical, and you will have many opportunities to get involved in, not just...

A leading technology firm in Cape Town is seeking a Senior Server Support Engineer to provide essential 2nd line support within their server management and infrastructure. The ideal candidate will have a strong background in data center support, at least 5 years of experience, and relevant IT certifications. This role requires excellent communication skills and a proactive approach to incident...

A UK-based Managed Service Provider is looking for an experienced 1st/2nd Line IT Support Engineer to provide remote support to clients. The ideal candidate will work during UK hours, resolving IT issues, managing support tickets, and maintaining high customer satisfaction. A minimum of 2 years in IT helpdesk is required, along with strong troubleshooting skills in Windows and Microsoft 365. This...

A Managed Service Provider in Cape Town is seeking a 1st Line Technical Support Engineer. The role involves providing technical support to clients across various regions, troubleshooting hardware and software issues, and assisting senior engineers. Suitable candidates should have 1-2 years of experience with Microsoft technologies. Opportunities for skill growth and collaboration are offered....

A technology services provider is seeking a remote 1st/2nd Line IT Support Engineer based in Cape Town. The ideal candidate should have at least 2 years of experience in IT support, fluent English, and a strong understanding of troubleshooting hardware. Responsibilities include managing support tickets and providing friendly assistance to clients. This role offers a monthly salary of R18,000 and...

A dynamic technology services provider is looking for a Support Engineer (Proactive Services) in Cape Town, South Africa. The candidate will handle proactive monitoring and backup/recovery services for clients, requiring excellent technical knowledge and strong customer service skills. Relevant qualifications in IT, including A-Level and Microsoft certifications, are essential. This role offers...

1st to 2nd Line IT Support Engineer Join a UK-based remote IT support team with a focus on both tech and service excellence Remote | IT Support | R27,500 R32,000/month equivalent About Our Client Our client is a growing UK-based IT support provider offering high-quality remote support to a diverse client base. With a strong technical foundation and a commitment to excellent service, the company...

Remote Support Engineer 2nd Line Make Your Mark with a Fast-Growing, People-First Tech Business Remote (Cape Town) | R40kR60k Negotiable About Our Client Our client is a dynamic, fast-growing technology services company with over two decades of experience delivering cutting-edge IT solutions. With consistent year-on-year growth, a strong reputation for excellence, and a culture that puts people...

Experienced MSP Engineer Required About the Company Join a rapidly growing Managed Services Provider delivering high-quality IT support, cloud solutions, cyber security services, and project consultancy. The company supports clients across London and surrounding counties, offering a dynamic environment where technical professionals can expand their skill set and progress their careers. About...