KPIs Churn Rate Reduction: Lower monthly customer cancellations by X%. Retention Save Rate: Achieve a target percentage of customers retained after cancellation attempts. Customer Satisfaction: Maintain or improve NPS or CSAT scores. Team Performance: Ensure agents meet all quality and productivity standards. Skills & Competencies Strong leadership and coaching abilities. Advanced knowledge of...
Your Purpose...- The purpose of this role is retaining members in line with the retention strategy to members that have cancelled or have requested cancelation of their membership.- Do the best work of your life by enabling experiences that help people live an active life- To focus on giving members an irresistible experience Your Duties & Responsibilities- To always do your bit towards...
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a Conversion and Retention Agents to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you. Job Title: Conversion & Retention Agent Locations:Anywhere About the Role:We’re...
Job Title: Retentions Agent Job Description Are you looking for an opportunity to jumpstart your career in the sales industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000 You’ll be working on-site from...
Description Are you looking for an opportunity to jumpstart your career in the sales industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Sales Advisor working on an internationally innovative campaign with a salary of R8500 with a guaranteed campaign allowance of R1000 You’ll be working on-site from our vibrant Cape Town office where...
Company Description: We are seeking a motivated and customer-focused Call Center Agent to join our team. In this role, you will handle inbound and/or outbound calls to promote and sell additional products or services to existing or potential customers. You will be responsible for identifying opportunities to cross-sell and up-sell, while ensuring excellent customer service is maintained at all...
We’re looking for a dynamic, client-obsessed professional to lead ourretention and lease renewals function across our Cape Town business parks. AtInospace, we don’t just lease space—we build communities. Your job? Keep those communities thriving by ensuring our clients stay, grow, and succeed with us. Key Responsibilities - Own client relationships: Be the trusted point of contact for existing...
Are you a master at keeping the excitement alive? We’re searching for a talented Retention Specialist to join an international iGaming company in Cape Town . You’ll be the master of player engagement, orchestrating strategies that enhance player satisfaction and loyalty. If you’re passionate about creating unforgettable gaming experiences and building player loyalty, we want you on board for...
ooba is seeking an Insurance Retentions Consultant to join its dynamic Insurance Division. The purpose of this role is to support insurance retention activities related to BI/MPP policies, cancellations and Capital Legacy referrals. The consultant will focus on client engagement, retention performance, lead management and consistent achievement of daily and monthly targets. Qualifications and...
CUSTOMER RETENTION STRATEGIST Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a highly driven and performance-oriented Customer Retention Strategist to join our team. In this position at Common Thread Collective (CTC), you will play a pivotal strategic role, guiding our...
Purpose of the Role As a Retention Sales Agent, you will be required to showcase and sell the products and/or services, using your communication skills, via various communications channels, such as telephone, email, chat or internet. You will be building relationships with our potential clients and have the ability to connect with people quickly. As a sales agent, you will be counted on to get...
ELIGIBILITYSuitably QualifiedCLOSING DATE29.08.2025REFERENCE NUMBEREG 26/25 ExtSALARYBasic: R532 737 -R588 221 p.aDEPARTMENTEconomic Development andInvestmentDIRECTORATEECONOMIC GROWTH Professional Officer- Business Retention & ExpansionRequirements:- BTech or first degree in Economics- Project management qualification will be advantageous- Three (3) years' relevant experience in business...
Salary: R25,000 R33,000 per month About the Role We are seeking a highly driven and experienced Customer Success - Retention Specialist to join our growing team in Cape Town. In this role, you will be responsible for retaining and re-engaging UK-based clients within the hair, beauty, wellness, and personal care sectors. Your mission is to reduce churn, deepen engagement, and ensure each partner...
Our Client is a South African fintech company, pioneeringthe future of payments. They are passionate and collaborative team ofdevelopers, engineers, visionaries, techies, geeks and nerds! They buildproducts that make payments personal and rewarding fur customers and merchantsalike. We are looking for experienced Growth & RetentionLead or Merchant Growth Manager with demonstrated sales, customer...
peopleworth is an employer group consultancy specializing in providing comprehensive support to small and medium-sized businesses across a range of industries. Withing our group, we have various exciting opportunities that span a wide range of partners and collaborations, and we're excited to share this opportunity with you. We are seeking an enthusiastic and detail-oriented Enrolments...
Job Opportunity: Retention Specialist - Gaming IndustryFulltime/ Shift-basedAbout Us:Callx1, partnered with one of the world's leading gaming operators, has been entrusted with the exclusive mandate to serve their global customer base for the past seven years. Our team of experienced agents consistently earns substantial commissions, with opportunities exceeding R100,000 per month. However, our...
Job Title: Retention Advisor Job Description Are you looking for an opportunity to jumpstart your career in the Sales/Service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R8000 + Incentives You’ll be working on-site from our vibrant...
Our client is an established international iGaming and sports betting operator expanding its footprint in the South African market. With a newly formed Cape Town hub, they are investing in senior, commercially minded talent to build performance-driven teams that can compete at the top end of a highly regulated, fiercely competitive betting landscape. This role exists because our client is...
RETENTION STRATEGIST Our Mission is to be able to say - "Anyone in the World below $15M should fire their Agency tomorrow as nobody can beat this Value & Service at this Price" We are seeking a Driven and Results-Oriented Retention Strategist to join our team. TheRetention Strategist at Common Thread Collective (CTC) plays a critical leadership role in guiding our clients toward sustainable...
Description Are you looking for an opportunity to jumpstart your career in the Sales/Service industry? Now is your time to shine with Concentrix in this exciting opportunity to join our dynamic team as a Customer Support Advisor working on an internationally innovative campaign with a base salary of R8000 + Incentives You’ll be working on-site from our vibrant Cape Town office where creativity...