Own and execute the full procurement lifecycle, including sourcing, vendor assessment, quoting, approvals, contract coordination, and payments Manage day-to-day procurement requests and payments across all departments, including engineering, finance, operations, legal, and product, using tools such as Dext and Xero Maintain accurate supplier records, pricing schedules, contracts, and compliance...
The Company: A rapidly growing African scale-up improving everyday lives by providing access to solar energy and smartphones through innovative financing, in-house technology, and broad distribution networks across the continent. Whats in it for you? You will join a purpose-led business that combines the stability of a large organisation with the agility of a small team, where you are trusted...
JOB SUMMARY Keep all personnel administration and files up to date. Support and advise the management or staff members on HR related requests. To provide HR support to management and staff and assist with the implementation of HR policies and procedures within the company. Advise, assist, and support the various departments within the company on HR related matters. RESPONSIBILITIES Personnel...
KPIs - Churn Rate Reduction: Lower monthly customer cancellations by X%. - Retention Save Rate: Achieve a target percentage of customers retained after cancellation attempts. - Customer Satisfaction: Maintain or improve NPS or CSAT scores. - Team Performance: Ensure agents meet all quality and productivity standards. Skills & Competencies - Strong leadership and coaching abilities. - Advanced...
The IT Business Support Specialist plays a key role in delivering advanced technical assistance and ensuring a high standard of customer satisfaction. This role focuses on providing in-depth troubleshooting, supporting complex customer setups, and driving first-time resolution of support requests. The specialist will be responsible for handling escalated technical issues that require strong...
Duties: Operational: Oversee the smooth day to day running of the restaurants in your assigned area Ensure execution of correct operational procedures at all restaurants Stay tuned in with emerging trends that will affect the business Demonstrate ownership and accountability by consistently improving restaurant operating standards and taking the necessary corrective action Monitor poor...
1. Technology & Architecture Leadership - Ability to define and own a multi-year platform and technology strategy. - Proven experience architecting modular, cloud-native, microservices-based platforms. - Expertise designing open, API-first architectures that support rapid partner integration. - Strong understanding of scalability, reliability, observability, security,...
Key Responsibilities: Manage a team of inbound or outbound sales agents selling life and legacy, funeral, or short-term insurance products. Drive the achievement of daily, weekly, and monthly sales targets (e.g., conversions, policy activations, premium targets). Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance. Conduct regular coaching...
Roles and Responsibilities Operational Management: - Oversee activation running 9 hours daily, 5 days a week. - Manage opening/closing procedures. - Ensure equipment, infrastructure, and assets are functional, safe, and premium in presentation. - Manage stock, consumables, POS, and daily operational controls. - Enforce all safety and compliance standards. Technical Oversight: - Operate and...
Are you an inspirational leader with a proven ability to manage, motivate, and coach a team to deliver exceptional customer service across all communication channels? A Global Leader in innovative travel and insurance solutions (serving over 400 million consumers worldwide) is seeking an experienced Customer Experience Team Manager to lead their multi-channel contact centre operations. This...
The main purpose of this role is to lead our technical support team and ensure our help desk offers efficient and effective technical support to our customers. This role is critical to delivering exceptional support to our clients and internal teams by overseeing all help desk activities, managing staff performance, improving processes, and ensuring accountability for service levels to our...
Our client in credit and payments industry, has an opening for an experienced Systems Support Analyst to play a key role in supporting the Credit Risk Systems Owner by ensuring efficient operation, optimisation, and continuous enhancement of all credit and collections system functions. This role will act as a critical liaison between business and technology teams, ensuring that system...
Tech Support Team Leader Location: Cape Town, South Africa Job Type: Full-Time | On-site About the Role: Our client is seeking a highly skilled and motivated Tech Support Team Leader to oversee and manage a team of technical support specialists. The successful candidate will ensure the delivery of exceptional technical assistance to clients, maintain high service standards, and drive...
Empower creators. Champion their success. Scale impact. 💥 We’re Passion.io - and we’re on a mission to make the world more confident and passionate. Our app-building platform helps 15,000+ Creators share their brilliance with over200,000 users (and counting!) worldwide. We're now looking for a Customer Success Manager who’s obsessed with outcomes, retention, and making creators feel like they’ve...
The suitable and successful candidate will be responsible for the overall development and performance of an assigned incubation team through the facilitation of the course map and as well as leading and developing the team of incubation agents. Also responsible for the coaching of ‘bottom performers’ as assigned. Responsibilities: Coaching - Daily coaching feedback monitored and sent to Team...
We are looking for a highly skilled and motivated Customer Service Agent with expertise in system design, implementation, and process problem-solving. As a Customer Service Agent, they will play a crucial role in ensuring customer satisfaction by providing exceptional support and resolving technical issues related to system design. Responsibilities: - Respond promptly and professionally to...
Job Description Are you a Dialler Manager looking for a new opportunity? A leading retail company are offering a fantastic opportunity to become a part of their team. Requirements: •At least 6 years working experience working in a call centre environment •3 years’ experience in managing operating dialler systems. •Tableau and Presence technology knowledge preferred •Outbound dialling...
Duties will include, but are not limited to: - Campaign Management: Develop, implement, and manage email marketing campaigns, landing pages, forms, and other marketing assets within Pardot. - Lead Management: Build and optimize lead scoring and lead nurturing programs, focusing on improving lead quality and conversion rates. - Automation: Create and manage automated workflows, including drip...
Responsibilities: Develop and manage marketing automation workflows for lead nurturing and engagement Implement and optimize CRM integrations to align sales and marketing Design, execute, and analyse email marketing campaigns Conduct A/B testing to improve conversion rates and campaign effectiveness Monitor performance and provide data-driven insights for continuous improvement Marketo is a...
We have an exciting career opportunity for Commercial Insurance Consultants in Cape Town looking for a new opportunity within a well-established insurance sales company. This role is focused on candidates with long-term insurance experience with the objective of providing an end-to-end service and support to brokers. Key Responsibilities - Providing telephonic support to the intermediary on...