Ticketing Agent jobs in Cape Town

Company Description With offices in Israel, Germany, Portugal, South Africa and Belgium, this company is changing how people buy holidays. They have partnered with some of the most innovative global brands, and are building the world’s leading AI enabled tour operator platform, which allows travellers to customise their holiday experience and break free of the traditional restrictions of static...

The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice...

Helpdesk Agent (IT) (JB5809) Cape Town R15 000 to R18 000 a month (Negotiable depending on experience) Permanent An established and growing managed IT services provider is looking for a motivated and technically inclined Junior Helpdesk Agent to join its Cape Town–based team. This entry-level role serves as the first point of contact for clients, providing first-line technical support within an...

About the Company Carrol Boyes is an iconic South African brand, merging art and homeware to create functional art. As a leading homeware brand, we bring luxury into every room of the home, creating memorable moments in the everyday lives of people both nationally and internationally. About the Role: Be the human connection behind every beautiful purchase. As a Customer Service Agent, you'll be...

National Debt Advisors is one of the number 1 debt counselling companies in the country. This is a testament to the service we give to clients and the quality of the people we employ. NDA is an equal opportunity employer, committed to fairness, diversity, and creating opportunities for our staff to flourish, grow and attain personal financial freedom - which they can then pass on to our clients...

Applications are invited for the Network Monitoring Agent position. This is an office-based position, to be based in Plattekloof, Cape Town. PURPOSE OF THE ROLE: The Network Monitoring Agent is responsible for the real-time monitoring of network activity, swiftly responding to alerts from network monitoring systems, assessing their customer impact, and proactively driving issue resolution....

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail,...

Role Purpose: The Support Agent Team Leader oversees the day-to-day performance of the support team, ensuring exceptional customer service, efficient query resolution, and data-driven improvement of service delivery standards across operations. Key Responsibilities: - Team Leadership: Supervise, coach, and motivate support agents to achieve individual and team performance goals. - Customer...

Functieomschrijving The MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.2 Key Roles and Responsibilities: Receive, log, validate and diagnose client requests, on the full range of...

POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) provider, trusted by clients worldwide to deliver tailored, high-quality solutions. With a strong focus on customer experience, innovation, and operational excellence, we are expanding our team and seeking motivated professionals to join us. As a Customer Service Agent – Payables Support, you will play a key role in assisting...

About KeenAt Keen, we don't just deliver services — we embed ourselves into the heart of our clients' businesses. From digital marketing and creative to customer experience, we craft bold, high-performance digital experiences for global brands.Keen helps some of the most exciting U.S. and international brands scale smarter by embedding expert teams that drive results across marketing, creative,...

About Us 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a Web Hosting Agent to join our team and help us bring our vision to life. Job Purpose Be the first point of contact...

Key Responsibilities First-Line Support - Monitor and respond to incoming helpdesk tickets - Resolve common IT issues including: - Password resets and account lockouts - Microsoft 365 user issues (Outlook, Teams, OneDrive sync issues) - Basic workstation troubleshooting - Printer and peripheral support - Software installation and configuration Microsoft 365 Support - Assist with basic...

Job Information:Date Opened- 02/10/2025 Job Type- Full time Industry- Customer Services Work Experience- 2 years Education Level- Grade 12 or equivalent City- Cape Town Province- Western Cape Country- South Africa Postal Code- 7405 Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a...

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT...

• Manage a portfolio of existing clients and accounts • Always offer first class customer service • Providing a variety of quotations to clients not favouring one airline/supplier • Following up quotations each morning to ensure we have provided what was required and offer any further help • When a quotation is cancelled try to find out if there is anything we could have done differently • Work...

Key Requirements: - Minimum 2 years proven experience with Model Maker (essential) - Experience with Survey Maker, Irrimaker, and Road Maker (advantageous) - Proficient in TeamViewer and general computer literacy - Quick learner with strong problem-solving skills Duties and Responsibilities: - Provide first-line support to clients using Model Maker software - Assist users with installation,...

Funnelr is hiring The company is growing quickly, and we need more support agents (Must be 18-26 years and speak fluent English) Funnelr is looking to hire entry-level technical support agents in Century City to assist our team. We sell a niche online marketing app for small and medium businesses, We have customers worldwide - primarily in English-speaking first-world countries - who often...

Please note:This position does not always entail remote assistance as we have frequent walk-in customers as well.Should you be required to work remotely, you must have the following in place:- Reliable internet connection- Alternative power supply and connectivity options in case of loadshedding (UPS, hotspot, etc.)Job Duties:- Taking ownership of customer issues and following standard service...

About us 1-grid is a leading web hosting company with a well-established customer base that is passionate about delivering top-quality hosting solutions to SMEs in South Africa. We're on a mission to grow businesses online with simple and reliable products, and we're looking for a ATS Agent to join our team and help us bring our vision to life. Job Purpose Be the first line of contact for Pro...