contact centre analyst jobs in Centurion

Operations Trainer - Automotive Contact Centre - Full-time WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

Operations Trainer - Automotive Contact Centre Operations Trainer - Automotive Contact Centre Company Description Company Description WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial...

At iMas Insurance Brokers, we are committed to driving transformation and diversity in the workplace. In support of our transformation strategy, preference will be given to candidates from designated groups. About this position The Financial Advisor will be responsible for effective marketing of life assurance and funeral products via our Digital Channel (Contact Centre) Job Outputs: - Selling...

Overall Purpose Of The Job The Contact Centre Agent serves as the primary point of contact for SACAA clients, delivering prompt, accurate information and ensuring outstanding customer experience in line with our Service Level Agreements (SLAs). Contact Centre - Client Engagement & Enquiry Management- Handle 50-70 inbound calls daily, courteously and efficiently.- Log and track all client...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Job brief Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and...

Job Objectives - Create detailed business plans to facilitate the attainment of goals and quotas - Manage the entire sales cycle from finding a client to securing a deal - Unearth new sales opportunities through networking and turn them into long term partnerships - Present products to prospective clients - Provide professional after-sales support to enhance the customers dedication - Remain in...

Overview Ampath Laboratories 2026/01/26 Centurion Job Reference Number: A240146 Department: Call Centre Industry: Pharmaceutical And Medical/Healthcare Job Type: Permanent Positions Available: 1 Salary: Market Related Job Summary As an Accounts Receivable Officer II in our dynamic Call Centre environment, you are the first point of contact for customers navigating their billing and...

Job Objectives Create detailed business plans to facilitate the attainment of goals and quotasManage the entire sales cycle from finding a client to securing a dealUnearth new sales opportunities through networking and turn them into long term partnershipsPresent products to prospective clientsProvide professional after-sales support to enhance the customers’ dedicationRemain in frequent contact...

G4S Secure Solutions (SA), a leading provider of integrated security management solutions, has a vacancy for an NCC Controller based at our Head Office in Centurion, Gauteng, reporting to the National Control Centre Manager. The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the...

ROLE PURPOSEThe main responsibilities are to effectively and efficiently manage client(s) agreed scope of work, within agreed contractual outputs mainly based on service level agreement, through the utilization of alarms, systems and requests, and ensure the value chain process is adhered to timeously. The model is based on activity management principles that comprises of five core functions,...

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Network Recruitment Recruitment Specialist | Executive Search, Candidate Screening, Industry Knowledge A leading financial institution is seeking a highly capable Group Liquidity & Cash Management Lead to take ownership of the group’s liquidity strategy and ensure effective balance sheet and cash...

About the job Call Centre Process Analyst Call Centre Process Analyst - 6-MonthContract Technical Skills - Analytical Skills: Ability to analyze data and identify trends to improve processes and performance. - Technical Proficiency: Familiarity with call center software like Office 365 and Excel for data management and reporting. - Communication Skills: Strong verbal and written communication...

A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position.Please read on to see if you meet the minimum criteria.EE: OpenMinimum Requirements:- Grade 12 / Matric.- A relevant tertiary qualification (advantageous but not essential).- Minimum of 1 year’s experience in Quality...

Senior Business Analyst Reference: NWA002938-Njabu-3 Let’s take your career as a Senior Business Analyst to the level you want it to be! Duties & Responsibilities Looking for a Senior Business Analyst who is confident, analytical, a strong communicator, and who can effectively work in teams. The successful candidate will be responsible for, but not limited to, conducting JAD sessions,...

Job Responsibilities • Responsible for designing, developing, and executing quality assurance and control processes, test strategies, test plans, and test cases that verify software conformance to defined acceptance criteria. • In addition to functional and regression testing, the Test Analyst is responsible for quality assurance of non-functional areas such as data integrity and fault finding...

Senior Business Analyst Reference: NWA002938-Njabu-3 Let’s take your career as a Senior Business Analyst to the level you want it to be! Duties & Responsibilities Looking for a Senior Business Analyst who is confident, analytical, a strong communicator, and who can effectively work in teams. The successful candidate will be responsible for, but not limited to, conducting JAD sessions,...

Overall, Purpose of the Job To provide an end-to-end customer service to the SACAA clients through various communication channels such as phone, email and chat. To improve the customer experience and customer satisfaction index by handling customer enquiries, resolving issues and supporting the team in delivering high-quality service. Customer Service - Handle incoming customer calls, emails,...

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and...

Overall, Purpose of the Job To improve the customer experience and customer satisfaction index by handling customer enquiries, resolving issues and supporting the team in delivering high-quality service. Customer Service- Assist customers with enquiries regarding products and services, and account information.- Accurately record and update customer details in the CRM system.- Escalate complex...