DBN000206 – Senior BPO/Workflow Solution Architect – Pinetown Purpose of the Job:To lead the end-to-end design of digital workflows and integrations, translating business requirements into scalable, well-architected solutions. Required Qualifications: - 5–10+ years in workflow automation or business process design (Laserfiche, DocuWare, K2, Nintex, Power Automate, etc.) - Degree/diploma in...
Technical Competencies & Experience: - Design and oversee end-to-end digital workflow and integration architecture - Lead technical workshops, translate complex concepts for stakeholders, and present solutions to business and IT teams. - Define and enforce architecture standards, best practices, and governance across all automation projects. - Architect and manage integrations with ERP, HR,...
AfriVision AcademySearching For a Job??No experience? No problem! All we need is your determination and eagerness to learn.AfriVision Academy is Here to Empower You!We believe in your potential, not just your experience. That’s why we’re inviting unemployed individuals, even those with no call center background to join us and build a brighter future!Why Join Us?We’re offering a comprehensive,...
About the Role A leading BPO organisation is seeking an experienced and strategic Head of Talent to lead all aspects of talent acquisition, learning & development, and talent management across the business. This is a senior, hands-on leadership role responsible for shaping and delivering end-to-end Recruitment and Training strategies that support high-volume operations, leadership pipelines,...
Key Responsibilities : Technology availability, stability, and incident management - Ensure high availability of all production systems supporting operations (voice, CRM, diallers, WFM, QA tools, reporting, connectivity) - Own incident management end-to-end: triage, escalation, resolution, RCA, and preventative actions. - Maintain a live operational risk register for IT and communicate exposure...
Innovations Manager Drive AI and Automation in a Scalable Contact Centre Environment Durban (Office-Based) | R60 000 - R70 000 per month About Our Client Our client is a forward-thinking organisation operating at scale in the contact centre space. With a strong focus on AI, automation, and customer experience, they are positioning themselves at the forefront of digital transformation. The...
The role We are seeking an experienced and results-driven Head of Operations to oversee our contact centre operations at our site in Umhlanga, Durban. The ideal candidate will lead and manage the operational teams to support our clients across multiple industry verticals. The Head of Operations will ensure efficiency, productivity and exceptional CX delivery through achievement of key...
Insurance Sales Consultant CallForce is an award-winning BPO service provider delivering innovative and customised contact centre solutions from South Africa to the global market. Join us as an Outbound Sales Insurance Consultant and be part of a thriving team with many career development opportunities. Your sales experience in the insurance industry and your ability to meet targets will...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 20, 2026 - The OM will support the overall effective operational delivery of managing complex customer complaints, to meet internal and client-led demands by demonstrating strong leadership, operational and management capability. Job Responsibilities People Management - Managing performance and achievement of...
Join Our Tribe! Are you passionate about leveraging data to drive results and enhance customer interactions? Are you skilled in managing dialler systems and optimising data & dialler performance? If so, we have an exciting opportunity for you! Join our dynamic and fast-paced team as a Data and Dialler Professional in the CX Interglobal Group of companies, where you will play a vital role in...
Job ID: 53789Date Posted: Posted 1 week agoLocation: DurbanJob Title: TEMP SAP SENIOR PROJECT MANAGER - KWAZULU NATAL The SAP Senior Project Manager will be responsible for leading, planning and executing projects related to the Business Intelligence (BI) system of the company. You’ll work with other project managers on your team as well as senior management to ensure that projects are completed...
Company Overview: Zarcomm Innovations is a leading technology and solutions provider specializing in contact centre services. We are committed to delivering exceptional customer experiences through our state-of-the-art contact centre division, Zarcomm BPO. As a Contact Centre Agent at Zarcomm BPO, you will have the opportunity to work in a dynamic and fast-paced environment, supporting our...
Advisor Location- Durban, South AfricaLanguage- English*** Job Advert: - Let your wanderlust and passion for people inspire you to start a new career as a Travel Advisor at Webhelp. Working on an exciting international travel campaign, you’ll be based in our vibrant Durban office and become a part of a high-energy team of individuals, motivated to help customers feed their travel bug. We are...
Job Purpose: We are seeking a skilled IT Technician to provide hands-on technical support across multiple BPO campaigns. This role ensures smooth, secure, and reliable IT operations for both on-site and remote users, supporting hardware, software, networks, telephony, and endpoint security. The ideal candidate thrives in a fast-paced environment, has strong problem-solving skills, and is...
CXAi is a digitally powered, human delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are sought-after solutions partner for Omni Channel CX, Digital Transformation, Consulting and Technology solutions. Our mission is to deliver elevated customer experiences to our...
Talksure SA is seeking a dynamic Engagement & Sales Manager to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility across multiple platforms. Key...
Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
Company Description: WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...
CallForce is an award- winning BPO service provider of innovative customized contact centre solutions from South African to the global market. We have a rewarding opportunity for a results-driven Sales Team Leader. As a Sales Team Leader you will be responsible for supervising and motivating a team of sales representatives to achieve sales targets. Your role will encompass a combination of...
The Senior Operations Manager is accountable for growing and maximising the profitability and satisfaction of existing and new client relationships through a team of up to 300 agents, led by Operations Managers and Team Leaders. This role is central to creating a high-performance culture where teams are engaged, valued, recognised, and rewarded for consistent performance. Delivery of contractual...