call management jobs in Durban

Talksure SA is seeking a dynamic Engagement & Sales Manager to lead our call center and digital sales operations. This role is perfect for a results-driven professional who thrives in both client engagement and digital growth. You will play a key role in driving sales performance, managing stakeholder relationships, and boosting brand visibility across multiple platforms. Key...

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM),...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 02, 2026 Job Responsibilities - Adhere to the daily schedule to ensure that targets are met by following the work plan. - Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 20, 2026 Job Description - Lead and inspire a team of collections agents to achieve key performance targets, ensure compliance with regulations, and deliver outstanding customer experience. - This role focuses on coaching, performance management, reporting, and driving operational excellence within the collections...

purpose mrprice money is looking for Recoveries/Trace Call Centre Agents who will be responsible for improving debtor contact and collections/recoveries by tracing uncontactable customers whose accounts are in arrears. The Recoveries/Trace Call Centre Agents will be tasked with conducting thorough research and customising tracing methods / searches to suit the unique circumstances of each...

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor inbound and outbound call and emails responses to assess associates demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating and implementing call center...

Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 26, 2026 About the Role - Join our team to deliver exceptional customer service and technical support. You’ll help resolve inquiries, provide product assistance, and ensure a positive experience for every customer. Key Responsibilities - Respond promptly and professionally to customer inquiries via phone and...

Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged...

The role: The Ignition Group is a proudly South African investment company focusing on Technology, Media, Telecommunications and Financial services. Our Employees are encouraged to recommend innovative business and operational ideas, and we strive to make each Employee's journey to success as exciting and engaging as possible. The Customer Care Manager takes pride in providing the best Customer...

As an independent financial brokerage, our client provides a wide array of Financial Services to its Professional clients in the market including Risk, Investment, and Estate Planning. They pride themselves in providing exceptional client services unmatched within the industry. Responsibilities: - Pitch our business to potential new clients and schedule appointments with existing clients for...

1.1 PURPOSE OF JOB To contact customers and provide telecommunication services. To deal with complains and handle queries. 1.2 KEY RESPONSIBILITIES- Promptly respond to customers in an enthusiastic, courteous and efficient manner, using advanced communication skills to control a call, listen and target the objective of the individual customer- Efficiently complete customer requests and provide...

The Call Center Team Leader at Maluti Consulting is the leader of, and is responsible for, the sales performance and behaviour of the sales people under their management. Responsibilities & Duties The responsibility of the Call Center Team Leader is not exhaustive and may change from time-to-time as decided by Management. Below are the responsibilities of the Team leader towards his team and...

Industries: Fleet | Logistics | Transport | High-Value SalesThis role is for a proven new-business hunter with experience selling into the logistics, transport, fleet, or trucking environment.If your background is mainly account management, inbound leads, or farming existing clients, this role will not suit you.The Role:You will be responsible for winning new commercial business in a competitive...

Key Objectives - To abide by the MASA DNA values which is the formula for success - To consistently retain, grow and generate new labour outsourcing business in order to meet sales targets and budgets - Increase market share of the Company Key Responsibilities - Tele sales, canvassing and cold calling with the objective of providing either permanent staff or outsourcing solutions to clients. -...

RecruitCo is looking for a dynamic and impactful Business Development Manager to join the team in Durban. Inherent Requirements: - Matric - Minimum 5 to 10 years' solution sales experience of which at least 5 years must be from a Temporary Employment Service (TES) environment. - Must be familiar with the Labour Legislation such as the Basic Conditions of Employment Act (BCEA), Labour Relations...

Key Responsibilities : Technology availability, stability, and incident management - Ensure high availability of all production systems supporting operations (voice, CRM, diallers, WFM, QA tools, reporting, connectivity) - Own incident management end-to-end: triage, escalation, resolution, RCA, and preventative actions. - Maintain a live operational risk register for IT and communicate exposure...

The role ensures strong customer engagement, disciplined pipeline management, and alignment with national commercial strategy, while providing leadership, coaching, and performance direction to the branch sales team Applicants are required to meet the following criteria: - Grade 12 with 10+ years senior-level commercial shipping or logistics experience across trades - Proven track record in...

This is a strategic leadership role suited to a commercially driven professional with a proven ability to drive new business revenue, manage high-performing sales teams and develop key customer relationships at a national level. Responsibilities: - Lead, coach and manage a Sales and Key Accounts team (±5 direct reports). - Drive new business development and expansion into new markets and...

Responsibilities: - To provide Dealers with support in areas of Parts Trade Sales Reps recruitment, approval, training and coaching - Agree Dealer marketing campaigns and processes needed to establish and maintain an effective and efficient Trade Parts sales operation - Assist in the achievement of key performance indicators (KPIs) at individual Dealer and regional levels - Support Zone Managers...

Kura are looking for an experienced Customer Service Advisor - UK retail campaign to join our team in Mount Edgecombe!As the UK’s largest independent outsourcing company, we create opportunities for development and progression throughout our business. We offer an industry leading salary and benefits package, a well-developed recognition programme, and loyalty awards for tenure. Our unique...