A leading retail company in Durban is seeking a Store Manager to oversee store operations and citizen management. The ideal candidate will have at least 2 years of retail/FMCG management experience and strong communication skills. Responsibilities include managing staff, resolving customer complaints, and ensuring store presentation and profitability. This is a permanent position with...
Role Overview The Customer Support Agent will be responsible for managing customer interactions across multiple communication channels, including phone and email. The role involves providing accurate product information, processing orders efficiently, and delivering timely Level 1 (L1) support for sales, technical, and operational queries. This position is key to ensuring customer satisfaction...
Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...
Minimum requirements: - Strong knowledge of customs procedures, tariff classification, and valuation rules. - Familiar with import/export documentation requirements. - Minimum Matric / Grade 12 (essential). - Diploma/Certificate in Customs Clearing, Logistics, or International Trade (advantageous). - Minimum 35 years experience in import customs clearing. - Accredited Customs Practitioner is an...
Key Responsibilities: - Team Leadership & Training: Guide, mentor, and train the existing team of Client Relations Officers/Telesales Agents. Develop and implement coaching programs focused on advanced voice modulation and luxury client communication. - Client Engagement: Personally handle interactions with high-value clients, delivering outstanding customer service and building strong, lasting...
My client, a leading and well-known company based in Cornubia, Durban requires a competent Customer Service Specialist with experience in the Printing or Agency Industry. We are seeking a proactive and detail-oriented Customer Service Representative to provide efficient administrative and client support to the Accounts Executive and production teams. The ideal candidate will understand customer...
My client is seeking an experienced Entry Clerk / Customs Controller to join their team Experience with tariffs and bonded entries required Matric Minimum 5-10 years experience
Key Responsibilities: Order Administration - Receive and respond to all customer enquiries from order placement through to receipt/ dispatch of stock to customer, ensuring that the customer and the designated Business Manager are kept informed of progress - Maintain the Sales Module on the ERP system and user of the CRM system, ensuring that customer details and contact information are correct...
Customer Service Manager | Durban | Permanent This is a rare opportunity to build and lead a national Customer Service function from the ground up. You ll take ownership of service performance end-to-end, embedding consistency, accountability, and excellence across a complex, multi-branch operation. Reporting to senior leadership, this role is responsible for establishing a centralized Customer...
Requirements - Client based in the North of Durban - At least 1 year International Customer Service experience (UK or USA) - Contact Centre experience (voice) - Excellent written and verbal communication skills (English) - Problem solving skills - Ability to work in a fast paced high pressure environment - Must be willing to work shifts ( 4pm – 2am & 5pm – 3 am) On Offer - R5500 Basic + R1000...
A leading South African gaming company is seeking a Customer Service Consultant (Deposits) to join its dynamic team in Umhlanga, Kwa-Zulu Natal. The role involves managing customer queries regarding deposits and branch withdrawals, ensuring high-quality customer service. Candidates should have at least 6 months of experience in a Contact Centre. This is an exciting opportunity to grow in a...
A leading customer service provider is seeking a Customer Service Consultant for their team in Cape Town Northern Suburbs. Ideal candidates will have strong communication skills, 2 years' experience in customer support, and be proficient in MS Office. Responsibilities include providing exceptional customer support, handling account queries, and performing administrative tasks. Salary is R15,000...
A leading recruitment agency in KwaZulu-Natal, Durban is seeking a Pharmaceuticals Sales Representative. The successful candidate will be responsible for meeting monthly sales targets through selling and maintaining positive customer relationships. Key qualifications include a Matric certificate, a Diploma/Certification in Sales, and 1-2 years of sales experience. Experience in the pharmaceutical...
A logistics company in Durban is seeking a Customs Compliance Specialist to manage customs processes and ensure adherence to relevant regulations. The ideal candidate will have a tertiary qualification in Customs Compliance and at least 5 years of experience in the field. This role includes managing a team, ensuring compliance with customs regulations, and maintaining relationships with...
Responsibilities - Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required; - Assist customers when there are flight disruptions and/or cancellations; - Handle and safeguard of confidential information and address any complaints in a professional and timely manner; - Escalate any...
REMOTE – WORK FROM HOME! Customer Service Specialist – Night Shift Hours: Monday to Friday | 1:00 AM – 9:00 AM (SA Time) Our client is a well-established, Australian-based international company offering outsourced staffing solutions. Since launching in 2008, they have grown to 200+ employees across Australia, the Philippines, and now South Africa - creating exciting opportunities for motivated...
Job Location: Durban, KwaZulu-Natal, South Africa Application Deadline: February 27, 2026 Skill Set - CRM expertise - Data analytics - Engagement strategy - Loyalty program management - Cross-functional leadership Responsibilities - Provide leadership and operational guidance across customer engagement workstreams to ensure consistent delivery and alignment. - Develop and guide the customer...
A reputable recruitment agency in Durban is seeking a talented Call Centre Operations Director. This role demands strong leadership and team development skills to drive performance and customer satisfaction. Responsibilities include managing operations, P&L, and compliance, while fostering a positive workplace culture. Candidates should have extensive experience in BPO operations and the ability...
Control and manage customs processes and files, in accordance with the clients’ and controllers’ requirements, and legislation. List of key result areas: - Ensure compliance with all relevant statutory requirements (e.g., Customs and Excise Act) - Process Customs clearances in accordance with system and SARS requirements - Ensure that Customs processes are current and being always followed -...
A prominent online gaming company based in Durban is seeking a skilled professional to lead customer engagement initiatives. In this role, you will provide operational guidance, develop customer engagement strategies, and manage CRM platforms to enhance personalisation. The ideal candidate will have experience in digital marketing and a strong understanding of loyalty program mechanics. This is a...