Key Responsibilities Department Design & Leadership - Partner with leadership to build out the Finance & Customer Support department, including staffing, systems selection, and SOP development. - Design scalable workflows for billing, retention, missed collections, and client escalation handling. - Set up foundational reporting, KPIs, and feedback loops to track billing health and customer...
Customer Service Manager | Durban | Permanent This is a rare opportunity to build and lead a national Customer Service function from the ground up. You ll take ownership of service performance end-to-end, embedding consistency, accountability, and excellence across a complex, multi-branch operation. Reporting to senior leadership, this role is responsible for establishing a centralized Customer...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 27, 2026 StartFragment Skill Set - CRM expertise - Data analytics - Engagement strategy - Loyalty program management - Cross-functional leadership Responsibilities - Provide leadership and operational guidance across customer engagement workstreams to ensure consistent delivery and alignment. - Develop and guide...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : January 30, 2026 StartFragment Your tasks and responsibilities: - You complete a broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customer’s equipment and systems among others. - You support customers remotely and onsite and provides 2nd and 3rd level user support in case...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 09, 2026 PURPOSE OF THE ROLE - The Junior Manager is a hands-on operational leader who thrives in a fast-paced, high-performance environment. You will be responsible for leading, coaching, and driving results across a specialist non-voice Customer Care team, delivering support via chat, email, and digital...
Inspiring Confidence- Happy Patients- Sustainable GrowthSummary of Key Responsibilities:- Answer incoming calls promptly and professionally- Book and manage appointments for ear wax removal services- Make outbound calls to potential and existing patients- Maintain accurate records of patient interactions and appointments- Adhere to company policies and procedures, including data privacy and...
Who we areWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies put trust - an abstract idea - to work....
We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.- Your Role :Customer Care Expert - Sea Imports supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for customers and to ensure that customers are satisfied with products,...
At RCL FOODS we see and do things differently. We think bigger, work smarter, and collectively work as a team to achieve our ambition; MORE food to MORE people, MORE often! RCL FOODS is seeking a Customer Service Centre Team Leader to join our Vector Logistics Division. The role will be based in Durban and will report to the Customer Service Centre Specialist. The purpose of the action Key...
Do you enjoy being the first point of contact of helping our customers? Would you like to be part of a collaborative and supportive team? About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business...
• CRM expertise • Data analytics • Engagement strategy • Loyalty program management • Cross-functional leadership - Matric - Valid drivers' license - Diploma/ Degree (Advantageous) - 2–3 years’ experience in digital marketing, CRM, or promotions - 1–2 years’ experience with bonus mechanics, CRM tools, or campaign management - 2–3 years in digital marketing, gamification, or customer engagement -...
We are seeking a Billing Specialist & Customer Service Retention Manager who will take end-to-end ownership of our billing operations, customer support functions, and client retention strategy. This is a foundational role, ideal for a self-starter ready to build and co-design the Finance and Customer Support department — including systems, processes, people, and policies — from the ground up. You...
Job Location : Durban, KwaZulu-Natal, South AfricaApplication Deadline : February 09, 2026 StartFragment Job Description - Collaborate with stakeholders to gather requirements and define key performance indicators. - Develop robust data models and ETL/ELT pipelines to ingest, transform, and store data. - Design and maintain canonical and semantic data models aligned to business and integration...
Company Description- End-to-end Data Solutions company offering analytics as a service. Job DescriptionPurpose of the Role The purpose of this role is to Support the Data Modelling and Visualization teams with data integration and dashboard solutions, utilizing tools such as Alteryx, Tableau and R, as well as leveraging in house solutions developed for managing data integration and...
Join Our Tribe! Are you passionate about leveraging data to drive results and enhance customer interactions? Are you skilled in managing dialler systems and optimising data & dialler performance? If so, we have an exciting opportunity for you! Join our dynamic and fast-paced team as a Data and Dialler Professional in the CX Interglobal Group of companies, where you will play a vital role in...
OBJECTIVES- Main function of the Job- Monitoring and maintenance of all Data Centre critical infrastructure- Performing planned / preventative / predictive maintenance of all infrastructure- Fault detection of critical infrastructure- Switching and isolation of MV and LV equipment- Installing and commissioning of new plant- Daily walk arounds and inspections of electrical and mechanical systems...
The University of KwaZulu-Natal (UKZN) is committed to meeting the objectives of Employment Equity to improve representivity within the Institution. Preference will be given to applicants from designated groups in accordance with our Employment Equity Plan._ _ COLLEGE OF HEALTH SCIENCES DATA ANALYST (MANAGEMENT SUPPORT) ONE YEAR FIXED-TERM CONTRACT PEROMNES GRADE 7 COLLEGE ADMIN...
Synopsis (Brief description of the company and position):In this role you will be providing consultative support to our clients. Collaborating with internal departments to ensure that their rates are seamlessly and accurately implemented and updated. Job description (Details of the position i.e. duties):Admin- Ensure Data Team inbox is up to date- Ensure Data Projects Schedule is up to date and...
Are you looking to join a company where your contributions truly matter, and where you'll be part of a supportive, innovative team? MMS is a award-winning, data-focused clinical research organization (CRO). We pride ourselves on being a Great Place to Work certified organization, recognized for our exceptional culture and industry best employee retention rate. We support the pharmaceutical,...
We are looking for a versatile Software/ Business Intelligence Developer to join our Head Office team. You will be at the heart of our data ecosystem, building the pipelines and insights that power critical decisions from shelf stocking and supplier management to customer promotions and logistics. If you love turning complex data into actionable retail intelligence, this is your chance to make a...